Vehicle Repair 💯

Question 1

What is a proper walk around called and how does proper walk arounds reduce loss per car?

Answer 1

Trunk to trunk, roof to rocker

Reduces ability for customers to dispute damages on return. We also we be able to catch damages that occur off rent and get them repaired/noted

Question 2

How do you look up LOFR scores and what are LOFR Goals?

Answer 2

Log into PC, Startup page, VRM

LOFR goal is 30

Per manufacturer: Nissan xxxx miles, Toyota/ Mazda: 7500 miles, GM/Ford/Lincoln/ Cadi 6500 miles, and Chrysler/ Jeep: 6500 miles

Question 3

Understand tire inspection/standards/ tools. Understand why it’s important to get tires rotated while changing oil.

Answer 3

4/32 (legally it must be 2/32 in)
Inspect tire tread gauge when visual inspection is questionable

Tires are important for customer/ employee safety

Minimize tire wear, Check brakes, Check for nails

Question 4

When to use dealer/ local vendor?

Answer 4

Local vendor first for anything, normally they have cheaper or free inspections

Take to the dealer if local vendor can’t fix it (mandatory recall/ vehicle malfunction)

Question 5

How do you check the status of a vehicle in the body shop?

Answer 5

Call the shop

Question 6

Understand maintenance cost accounting: spread vs direct and why

Answer 6

Spread: LOFR, Detailing

Direct:
Title/License
Interest
Maintenance
Insurance
Depreciation
Miscellaneous
Fuel
Rental Cost

Question 7

What does the typical manufacturers warranty not cover?

Answer 7

Wear and tear items: brakes, belts, bearings, or tires

Question 8

Where vehicle parts fall in group

Answer 8

Engine: Branch (negligent maintenance)
Brakes: group/ corporate