People Development - Human Resources

Question 1

Know the 6 Step people plan

Answer 1

1. Dress for success
2. Bring a positive attitude to work everyday
3. Know the score- personal and branch numbers
4. StayFresh- stick to the schedule
5. Learn something new everyday
6. # Have Fun

Question 2

Best practices for people development

Answer 2

-Train for early success
-Weekly 1 on 1’s
-Daily sales and interaction education
-Newly promoted BM/ABM’s do 30 day onboarding plan with area manager
-Focus on fun!

Question 3

What does SOS stand for?

Answer 3

Show- show someone how to do something
Observe- watch how they do it
Shape- coach/mold them

Question 4

Understand the purpose of morning and mid-day huddles

Answer 4

1. Keep employees focused on sales and service
2. Continued support for all members of the team
3. Make sure everyone knows what their roles are each day
4. Set up an organized plan that everyone knows how to follow
5. Keep everyone motivated and positive

Question 5

Training and Engaging FT and PT employees

Answer 5

Schedule appointments in outlook for meetings and trainings

Full time:
-Have fun with them! keep the mood light and positive
-Be open to questions
-Contests: Hit ADR goal, get to make your schedule

Part time:
-Make sure they know they are an essential part of the team! Talk to them.
- Bonuses: Clean # cars per day, get a gift card

Question 6

6 core competencies when hiring MTs

Answer 6

1. Sales orientation (persuasion)
2. Customer service
3. Work ethic
4. Leadership
5. Communication
6. Flexibility

Question 7

Know how to handle situations: sexual harassment, timesheet integrity, ethics, injuries during work

Answer 7

Sexual Harassment- submit report to the ethics hotline

Time sheet integrity- clock in and out on the dot, MT inputs time and Manager approves, if time sheet is locked manager clocks them out and sends email to HR

Injuries- employee and manager documents it, immediately send report to HR for workman’s com

Question 8

Know how to complete a review (employee evaluation) and when are they due

Answer 8

1. Give yourself plenty of time to complete all sections
2. Schedule time to meet with employee
3. Meet with employees in private and go over all sections
4. Give them time to write down all their comments
5. Fax to admin by 25th

Question 9

Know the MT core competencies and how they are displayed

Answer 9

Leadership
Sales
Service
Work ethic
Flexiblity
Communication

Question 10

Be able to explain the Employee Referral Program

Answer 10

Have referral apply with your name and you get (MT) $500 when they are hired and $500 after 90 days

$1000 bonus MT
$500 bonus FT after
$250 bonus PT

Question 11

Be able to explain the EHI fraternization policy

Answer 11

Can’t date someone in line of management or in your area

Question 12

Understand our benefits: EAP/ Life Management/ 401k plan

Answer 12

Employee Assistance Program/ Life Management program- confidential personal consultation program through Magellan Behavioral Health. 24 -7 assistance. Toll free number

401k- match up to 3% of your paycheck. Profit sharing 4.9 % given back to employee every year (vested after 5 years). Enroll through YouDrive/ Fidelity after 90 days