Business Rental Department

Question 1

Corporate revenue growth and business mix goals

Answer 1

CRG Goal: 12%
Business mix goal: 20%

Question 2

Benefits of the business rental program

Answer 2

-Set consistent rates
-Build protection into rates
-We handle all fleet issues
-Businesses don’t have to deal with depreciation

Question 3

What can you find in business rental on the HUB?

Answer 3

-Lead tracker
-Mileage Reimbursement Calculator
-FBO’s
-FAQ

Question 4

Small Business Benefits and how they can utilize

Answer 4

-5% off rates
-They must rent once a month by booking through EHI

Question 5

Where do you send in business leads?

Answer 5

Group08brleads@ehi.com

Question 6

Month or More Program

Answer 6

-Program where customer doesn’t have to come in and rewrite and do signatures every 30 days

Question 7

Be able to explain EHI direct

Answer 7

Travel booking website where any ERAC account can book travel in one centralized location

Can only book rental cars through ERAC and National, forces them to utlilize us

Great selling point for ERAC

Question 8

Know the roles of your Corporate Captain and BM in Business Rental Program

Answer 8

Cheryl Rothesburger

Andrew Jenson

Oversees business with corporate accounts. Make sure we are seeing consistent business and finding areas of opportunity

Question 9

Local (08) and Nationwide (XZ) accounts

-Minimum spend to qualify
-International pricing

Answer 9

$6000/ year ($1000/m as a new account)

International pricing- Every XZ account has international pricing that gets adjusted every year. We customize rates for large accounts that need specialized rentals

Question 10

Know the importance of sourcing on tickets

Answer 10

-Correct accounts getting credit for rentals
-Accounts are set up with certain concessions the renter can only benefit from if sourced correctly
- Sourcing is important to use correct rate source so they can track how often that account is renting

-Up price if they are not renting enough and decrease rate if they are renting a lot

Question 11

What defines and inactive account?

Answer 11

No activity for 3 months

Question 12

Be able to explain the benefits of Emerald club

Answer 12

-Reward program for National

-Counter by pass, card online/ on file, VIP service, selection of car in aisle, all under 20k miles

-Pre write treat VIP

Question 13

Know how to generate new corporate business at your branch

Answer 13

Call inactive accounts

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