Company Philosophy

Question 1

Know and understand the main point of our mission statement.

Answer 1

Take care of our customers and employees first and growth and profits will follow

Question 2

8 Founding Values and how we live them COWPOWGO)

Answer 2

1. Customer service is our way of life- take care of customers like it’s our first, anything but complete satisfaction is a fail
2. Our brand is the most important thing we own- car cleanliness and professionalism
3. We work hard and reward hard work- Outings, Elite lunches, promotions, bonuses
4. Personal honesty and integrity are the foundations of success- Ethical employees
5. Our company is a fun and friendly place where teamwork rules- Having fun work environment
6. We strengthen our communities one neighborhood at a time- United way fundraisers and Enterprise foundation
7. Great things happen when we listen to each other- 3 critical questions, callbacks
8. Our doors are open- Diversity and inclusion, free communication within company with no repercussion

Question 3

6 Cultural Compass Points and why each are important to EHI

Answer 3

1. Business practices- underwriting guidelines and customer service score
2. Work place quality- clean, safe, and happy place to work
3. Operations- technology and equipment
4. Public affairs philanthropy- Enterprise Foundation, having a good public image
5. Environmental conservation- 50 million tree pledge, C02 offset
6. Diversity-hire diverse staff to reflect community

Question 4

Award criteria, details, how to impact: Jack Taylor Founding Values Award (JTFVA)

Answer 4

-Given to the group that represents the 6 cultural compas points (Carolyn Murphy writes an essay to present points)

-Present a packet on how we exemplify the 6 compass points that is submitted to the committee

-Must be above corporate TSQI average

-We won in 2011, 2012, 2013, 2014

-Winning group’s GM presented with award at the fall officers meeting

-Winning GM gets $20,000 grant to give to charities and non-profits, we won last in 2017

Question 5

Award criteria, details, how to impact:
Chairman’s Award

Answer 5

-Operating excellence in all lines of business (truck, daily rental, car sales, fleet management )

• Current standings: we won last in 2012

Question 6

Award criteria, details, how to impact: Exceptional Achievement Award (EEA)

Answer 6

-Department award for each division (truck, daily rental, car sales, fleet)

-Must be above Corp average in growth, profit, and customer service

-Current standing: Business Rental and Business Management won last in 2017. Daily Rental won in 2011, 2012, 2014

-Winner receives recognition at Group Rental meeting in April

Question 7

When does fiscal year begin and end?

Answer 7

August 1st- July 31st

Question 8

Know the 4 core areas of our business, goals for each, and how they impact each other

Answer 8

Customer service:
86% minimum, 88% goal
Provide great customer service, we will build brand loyalty which increase profit and growth, grow our fleet, open new branches, hire/ promote more employees

Profit:
Operating profit $200 goal or increase in revenue of $20 over last year
More profitable we are we can invest in technology, new business segments, pay our employees

Growth:
5% minimum, 10% goal
more vehicles in fleet to serve more customers, less costs we will have

4. People:
   80% FT, 70% MT, 65% PT, 95% 120 day retention,
   2 outside group rental promotions (ARM to GRM)

Question 9

What is Eversity?

Answer 9

Enterprise diversity and inclusion
-We accept all majors
-Branch staffing is a representation of the communities we serve