USST

Question 1

We are going to think about it

Answer 1

Great! Do you think 2-3 days would be long enough, or is 2-3 weeks better? The truth is, no matter how long you take, you will be faced with the same three questions. May I share them with you? 1. Is this the vehicle you wanted? 2. Can you afford this vehicle? 3. Are we the type of dealership you would like to do business with? If yes to all, can you come to the dealership at 1pm or is 2pm better?

Question 2

I have a trade but I’m not sure if I’m going to trade it.

Answer 2

I understand, we can actually show you figures with ways, with and without your trade is that ok?

Question 3

I need 0 down and a payment 20.00 lower at 60 months and I’ll do it.

Answer 3

Assuming all these issues are resolved, I have a 1pm and a 2pm which would work better for you?

Question 4

Y’all wouldn’t give me enough for my trade.

Answer 4

You know your trade is worth more now than it will ever be. Tomorrow, next week, next month it will be worth less. Can you come in today so that we can give you top dollar for your trade? I have a 1pm or a 2pm?

Question 5

Hello, is this ______? Great, I’m ______ with Holmes and I wanted to follow up on your visit with (salesperson) today…

Answer 5

Were you treated professionally and courteously while you ere here today?

Question 6

Did you get to test drive

Answer 6

The vehicle you wanted to own?

Question 7

Did you get to meet a manager?

Answer 7

Great!

Question 8

Were you presented with figures?

Answer 8

Great so you were ok with the down payments?

Question 9

Are you ok with the monthly payments?

Answer 9

What monthly payment range are you considering?

Question 10

The reason I’m calling is to ask a few questions regarding your experience with us here at the store.

Answer 10

Were you treated professionally and courteously while you were here?

Question 11

Did you get to test drive the vehicle you wanted to own? (No)

Answer 11

I’m sorry to hear that. Would you be able to come back and test drive the vehicle today or tomorrow?

Question 12

Were you introduced to a sales manager: (No)

Answer 12

I do apologize for that. We always want our customers to meet our sales managers when they visit.

Question 13

Did you purchase the vehicle? (no)

Answer 13

If you could narrow it down to a specific reason why you didn’t purchase, what would that reason be?

Question 14

So you were ok with the down payment? (No)

Answer 14

I understand. What level of down payment are you comfortable with?

Question 15

What about the monthly payment? (No)

Answer 15

Thank you for telling me. What monthly payment are you comfortable with? Are you making a payment now? What is that payment? Is that the payment you would like?

Question 16

Were you shown figures on your trade and okay with them? (No)

Answer 16

What were you thinking on your trade?

Question 17

And you were okay with the price of the vehicle? (N0)

Answer 17

I understand what price range were you needing to be in?

Question 18

Were you shown an interest rate and you’re okay with that as well? (No)

Answer 18

What interest rate were you looking for?

Question 19

What about the term of the loan? (No)

Answer 19

What term were you considering? Would you consider 72 months or 78 months?

Question 20

And you were okay with your salesperson? (No)

Answer 20

I’m sorry to hear that. I will speak to a manager and get that resolved for you.

Question 21

If these issues can be resolved would you come back and purchase a vehicle today? (Yes)

Answer 21

Excellent I have a 1pm and a 2pm which works better for you?