The Call Guide

Question 1

Thank you for calling Holmes Auto Group,

Answer 1

what information can I get you today?

Question 2

Excellent choice. So I can make sure to give you all the information you need,

Answer 2

what type of equipment were you hoping for?

Question 3

I’d be happy to check on [vehicle]. Do you have a stock # handy? While I’m checking on the [vehicle],

Answer 3

I can also check on other vehicles like it as well.

Question 4

_____ or _____ or _____ or _____ or light or darker colors?

Answer 4

[Name either or options.] 2 Door or 4 Door. Sunroof or no sunroof, gas or hybrid, 2WD or AWD, Cloth or Leather…

Question 5

What are you driving now? [Compliment / Hot List] What are you planning to do with your vehicle?

Answer 5

We’d be happy to get your vehicle appraised for you.

Question 6

I think I have a good idea of what you are looking for. What is the best number to call you back if I need to? Can we text you there?

Answer 6

And your last name is spelled? And your first name? And your email? I will get back to you in just a bit. Actually, I think I can check on this right now. Can you hold please?

Question 7

Good news!

Answer 7

It looks like we have the [vehicle]!

Question 8

We have a good availability

Answer 8

of what you are looking for.

Question 9

Great news! We have what you called in on

Answer 9

and even some other vehicles like it.

Question 10

You don’t have to but today do you?

Answer 10

Excellent I think we can help you.

Question 11

When is the best time for you to come out and take a look - earlier or later today?

Answer 11

Were you thinking ___ O’clock or ___ O’clock?

Question 12

Okay, let me check my appointment calendar.

Answer 12

Would __:15 work or would you need to be here right at __:__?

Question 13

Let me give you some information to jot down. Or I can text or email it to you if that’s easier.

Answer 13

What I’m going to do is have a Product Specialist call or text to introduce themselves and when you come to the dealership that’s who you’ll ask for at the receptionist desk.

Question 14

Do you know where we are located?

Answer 14

(Honda) We have two locations, one in Shreveport and one in Bossier [GIVE DIRECTIONS].

Question 15

Excellent we are all set for [TIME&DATE].

Answer 15

If you need to come early or running a little late, please just call or text me, I’ll do the same for you.

Question 16

Okay, we look forward to seeing you at [TIME&DATE], Correct?

Answer 16

Thank you and have a great day!