Used Car Objections

Question 1

Is that your best price on stock# 1234P?

Answer 1

We wouldn’t miss you over a couple of hundred dollars, if we are off by a couple thousands we may need to consider other options. Can you come in today at 11am or would 4pm be better?

Question 2

I need your best price on this (preowned vehicle)

Answer 2

Have you ever purchased a PO vehicle from HAG? We use software that searches the region for the best value in terms of YMM miles and you found it! I assumed that’s why you called. (pause) Can you come in at 1pm or does 2pm work better?

Question 3

My cars paid off and I don’t have a note.

Answer 3

I understand, I also see your car is out of warranty as well so if any repairs are needed that would be our of pocket correct? (yes) Allow us to show you how to not have out of pocket expenses and have the same payment or lower when you had payments, does that sound fair?

Question 4

I need the best price on this car.

Answer 4

Your presense is leverage here at the dealership. What time can you come to the dealership and discuss this with one of the Sales Managers? I have a 1pm or a 4pm?