Sales Phone Script Flashcards
How much would it be to add (Accessory or Feature)?
That runs approximately ________. Does that keep the _________ within your range?
You guys are proud of that car! Why is it so over priced?
(MBPS)
Have you ever purchased a Preowned vehicle from Holmes Auto Group? Let me share with you how we buy and sell our Preowned vehicles. We use a market based software to research our region to buy and sell vehicles in the same year, make, model and miles to ensure the most competitive value for our customers and congratulations you found it! Usually that’s why people call us on our Preowned vehicles. What time did you want to come to the dealership, ___:___ or ___:___?
I can’t give you a time to come in at all right now, period.
I understand. When do you think I might hear from you? Thank you and if you are unable to reach me, I’ll return your call. What’s your number? Is this your cell?
A. Nice talking with _________, there are some still available.
A. I have two test drive times available, a 11am and a 1pm which would work better for you?
Ok, I’m back are you there?
By the way, my name is ____________, and your name is?
B. Nice talking with _________, there are some still available.
B. What time today will you be here?
B. What can you tell me about the car?
B. Sure, what specifically are you looking for?
(Customer) Does it have __________? (Feature/color/size/option)
(Answer briefly and then qualify your answer) Is that ok?
Alright, let me get my appointment calendar… Would___ :15/45 (add 15 minutes to the time) or would you need to be here right at ___?
Excellent, I am going to put you in my appointment calendar for__:__.
You mean to tell me you guys don’t discount your vehicles at all! You can’t come down 500.00? There’s one just like y’all’s in Dallas for 1000.00 less! I’ve found many vehicles just like yours for less!
Allow me to do this, I will get with my manager and see what we can do to add value to this and assuming everything is to your liking would earlier in the day work or would you need later in the day?
(Already Sold) It’s nice talking with you __________, unfortunately that vehicle has been sold already,
however we have a number of different vehicles very similar, when can you come down and take a look at one of those?
The vehicle I wanted (is sold), (we couldn’t work a deal on), (is in a different color), (is too much money)
I can understand that, but we probably do have something that will work for you. What kind of (price range/color/etc.) would you consider?
(Cell) Excellent, Thanks for calling
and we can count on you at (__:__) on ___day correct? Excellent. Thank you and have a great day.
That’s more money than I really wanted to spend or that’s out of my range.
I understand that completely but we wouldn’t miss you over a couple hundred dollars but if we are a few thousands away we do have other options. Would 11am or 4pm work better? (Meaning more equipment or features etc..)
(How much is it?) That model ranges anywhere between _______ and _______ based on exactly which car you select.
Is that within your range?
(MBPS)
I live in Houston, like 5 hours away and I’m not coming in until I have your bottom dollar!
I understand, many people that purchase our cars all across the country find us online and see that we have the best value. What they usually do is fly in and drive the vehicle back or someone drives with them and drive both vehicles back, which were you going to do?
