Service Script

Question 1

Thank you for calling Holmes Auto Group Service Department this is ______ what information can I get you today?

Answer 1

Okay, first I need to get some information about your vehicle so I’m going to pull up my information screen real quick.

Question 2

Okay, I’m ready and again my name is ______ and your name is?

Answer 2

Thank you again for calling and let’s see what we can find out here.

Question 3

Whats a good number thats associated with the account?

Answer 3

Great I’m keying that in now.

Question 4

A. How much would it be to fix my _______?

Answer 4

A. Okay let me see if I can help. Why is it you think you might need _______?

Question 5

B. What would it cost to fix my _______?

Answer 5

B. Alright well we certainly want to take a look at it and it could be that or it could easily be something else like a _____ or a _____.

Question 6

C. What would it cost to get my _____ fixed?

Answer 6

What we’d recommend you do is bring it in here and let us take a good look at it as there is a good chance we can save you a lot of money.

Question 7

Excellent I”m going to email you my contact information with my name and telephone number and confirmation for your check in time.

Answer 7

And when you get to the service center just come inside and ask for _____.

Question 8

Excellent. I have openings __________ and __________.

Answer 8

Which day works better for you?

Question 9

OK, and does morning or afternoon work best?

Answer 9

Good, I have a __:__ or a __:__?

Question 10

Ok I’m going to set you “check in time” for __:__ on _______.

Answer 10

And if you are running behind, would you mind giving us a quick call?

Question 11

Great and if something should happen on this end what’s a number I can give you a call to let you know?

Answer 11

Is this your cellphone?

Question 12

I see you have a YMM vehicle!!

Answer 12

My preowned manager is looking for vehicles just like yours! While you are in service, would you be interested in a free professional appraisal on that vehicle and show you figures on selling this vehicle back to us and if this is your only mean of transpiration we can show you how to move into a newer model and keep your payments the same or lower would you be interested while you are in service?

Question 13

Excellent! I’m going to email you my contact information with my name, telephone number and confirmation for your check in time.

Answer 13

And when you get to the service center just come inside and ask for _____.