Unit two Flashcards
equality and diversity
organisations for health
-GP
-counsellor
-therapist
-mental health
-old age pensioners care home
organisations for social
-youth clubs
-counselling
-community groups
organisations of childcare
-playcare groups
-refuge centres
equality definitions
a person is respected as an individual, treated fairly, given the same/similar opportunities
diversity definition
recognising and valuing that every individual is unique
rights definition
what everyone legally has access to
what rights are everyone entitled to
-choice
-confidentiality
-protection from abuse and harm
-equal and fair treatment
-consultation
-right to life
what does the right ‘choice’ mean for individuals
having options, control over their lives, independence, empowerment
what does the right ‘confidentiality’ mean for individuals
private information should be secured, discussion in private room, info kept locked away
what does the right ‘protection from abuse and harm’ mean for individuals
H&SC setting safeguarding procedures and safety measures in place. Follow in health and safety legislation
what does right ‘equal and fair treatment’ mean for individuals
treating people according to their needs regardless of gender, race or sexuality
what does the right ‘consultation’ mean for individuals
people who use H&SC should be asked their views about treatment/care, informing the care/treatment they recieve.
what does the right ‘right to life’ mean for individuals
life is protected by the human rights law. Everyone’s right to life should be valued and respected and not taken away
What are the values of care definition?
- core principles that underpin the work of those providing HSC services
- set are guidelines on the ways of working (good practise) in care settings or all staff
What are the values of care examples?
- they will receive equal opportunities
- free from discrimination
- diversity will be valued
- have their rights supported
- help to maintain or improve their quality of life
how does the values of care help staff?
- give clear guidelines on how to fulfil role
- improved practise - best care
- staff meet legal requirement e.g. duty of care
Values of care in Health and social care settings
- promoting equality and diversity
- promote individual rights and beliefs
- maintain confidentiality
Values of care in childcare settings
- make welfare of the child paramount - DBS
- keeping children safe and maintain healthy environments
- working in partnership with family - Children Act 1989
- encourage children’s learning and development
- valuing diversity
- ensuring equality of opportunity
- anti-discriminatory practise
- maintaining confidentiality
- working with other professionals
What is an advocate
someone who speaks on behalf of an individual who is unable to speak up for themself
- act in individuals best wishes
- ensure individuals wishes and views are heard
What will an advocate do
- be completely independent
- ensure rights and needs are met
- speak on behalf during meetings
- act in their best wishes
- go to meetings with or on behalf of individuals
what wont an advocate do
- give their own opinions
- judge individuals
- make decisions for them
advocacy organisitons
- SEAP - support, empower, advocate, promote
- Mencap
- Empower Me
- British Institution of learning difficulties
- Macmillan
- Mind
- Age UK
- Headway
SEAP
- charity who provide advocacy for those in health and social care settings
Mencap
- support those with learning difficulties
empower me
- voice for people with learning difficulties and mental health e.g. austitic
British institute of learning disabilities
- campaign for people to have a voice through advocacy
Macmillan
- support through friend and family
Mind
- raise awarness of mental health
- charity
Age UK
- charity
- raise awareness of whats out there for older generation
Headway
- anyone with brain damage
Prejudice
- pre-judging people based on what other people say
stereotyping
- making unfair judgements about an individuals or groups based on prejudice
- e.g. girls are smarter than boys
labelling
- identify people negatively as part of group
- assuming theyre all the same
bullying
- range of negative behaviours that can cause physical or mental harm to others
physical abuse
causing physical harm and pain to hurt an individual
e.g. causing bruises, cuts, burns, broken bones
verbal abuse
name calling, insults, swearing, humiliation, tone of voice
psychological (emotional) abuse
threats and constant criticism
Undermine and control
sexual abuse
unwanted sexual touching or penetration, showing pornography to children, inappropriate photos of children or those who can’t consent
neglect
when a carer fails to care for someone properly, failing to meet basic needs
what is direct discrimination
- intentionally putting someone at a disadvantage or treating them unfairly
- e.g. you didn’t get a job because you are a female
what is indirect discrimination
- unintentionally putting someone at a disadvantage or treating them unfairly
- e.g. job description having height/weight restrictions
what is legislation
- a group of laws passed by Parliament
- they state and protect the rights of an individual
- legislation is upheld through the courts, which may prosecute individuals
what do laws provide
- provide legal framework for care, ad provide the right to access and recieve care and support
when was the care act passed
2014
parts of the care act
- duty on local authorities to promote individuals wellbeing
- continuity of care
- duty on local authorities to carry out Child’s Needs Assessments
- an independent advocate available
- adult safeguarding
- authorities guarantee preventative services
when was the health and social care act passed
2012
what are the two main principles underpinning the Health and social care act
- enabling patients to have more control over the care they recieve
- those responsible for patient care have the freedom and power to commission care that meets local needs
key aspects of the health and social care act
- No Decision About Me Without Me
- Clinical Commissioning Groups are GP led
- health and wellbeing boards bring together people and tackle inequalities
- public health
- healthwatch (make sure NHS leaders and other decision makers hear patient’s opinions and use their feedback to improve care)
when did the equality act get passed
2010
what did the equality act do
simplified the existing laws that cover discrimination
key aspects of the equality act
- make discrimination against protected characteristics illegal
- covers victimisation and harassment on basis of protected characteristics
- women have right to breastfeed in public places
- act encourages positive action
- pay secrecy clauses are now illegal
when was the mental capacity act passed
2005
what does the mental capacity act provide
-legal framework setting out key principles and procedures to protect and empower those who are unable to make some of their own decisions
what are the five statuary principles of the mental capacity act
- a presumption of capacity
- support to make own decisions
- unwise decisions
- act in their best interests
- less restrictive options
when was the children’s act passed
2004
what are the key aspects of the children’s act
- protecting children at risk
- children’s needs must come first (main principles)
- child has a right to be consulted
- children have a right to answer advocate
- every young child should have the same ambitions, no matter the background
- encourage partnership working
- created the Children’s Commissioner
when was the data protection act passed
1998
what does the data protection act state about all information
- processed fairly and lawfully
- used only for the purposes for which it was intended
- care workers should only collect and use information that is needed
- accurate and kept upto date
- kept for no longer than is necessary
- processed in line with the rights of the individual
- secured
- not transferred to other countries
what does the care certificate consist of
- set of standards that HSC workers must follow in their daily working life
what are the quality assurance examples
- Care Quality Commission (CQC)
- Ofsted ( Office for Standards in Education)
- Equality and Human Rights Commission (EHRC)
- NICE (National Insurance for Health and Care Excellence)
when was human rights act passed
1998
who does human rights act apply to
all public authority services
key aspects of human rights act
- right to life
- right to protect family life and privacy
- right to liberty and security
- right to freedom from discrimination
- right to freedom of expression
- right to free of thought, conscience, and religion
what are national initiatives
government guidelines and schemes which direct improvements in key elements of life
e.g. promote healthy eating
when was care certificate passed
2014
what is the care certificate
- national initiative to guide health and social care providers and child care workers about role, rights, responsibility
- should form part of their induction
15 standards of care certificate
- understand your role
- your personal development
- duty of care - safeguarding
- equality and diversity
- work in person centered way
- communication
- privacy and dignity
- fluids and nutrition
- awareness
- safeguarding adults
- safeguarding children
- basic life support
- health and safety
- handling information
- infection prevention
what is quality assurance
external agencies that regulate and inspect quality of HSC and Child care environments
what does NICE stand for
national insurance for HSC excellence
what does National insurance of care excellance do
- assess new drug and treatment as they become available
- provide evidence on how conditions should be treated
- improve outcomes for new NHS users
what does NICE consider for a new drug?
- help NHS meet targets
- should it be available on the NHS
- good value for money
what does OFSTED do?
- rate from ‘inadequate’ to ‘outstandint’
- effectiveness of leadership and management
- quality of teaching, learning and assessments
- personal development and behaviour
- effectiveness of safeguarding
- publish an inspection report which shows areas of improvement
where does OFSTED measure
health and social care and child care settings
what does CQC stand for
care quality commisoner
where does CQC measure
HSC services
what does CQC do
- regulator of HSC services
- registers and licenses care services to ensure essential standard of quality are met (assessments)
- publish inspection reports that rate from outstanding to inadequate
- issue warning and fines if standards arent met
what does EHRC stand for
equality and human rights commision
what does equality and human rights commissioner do
- provide definition of discrimination
- give advice on whats against the equality law
- produce factsheet about discrimination of the protected characteristics
- advice on how to make a discrimination complaint
what is duty of care
the legal obligation that professionals have to safeguard the individuals they care for from harm, abuse or danger
best practise - being non judgemental
- use effective communication
- don’t make assumptions
- use empathy to see things from other perspectives
- be open minded and accepting
- be respectful of feelings, experiences and values
how can staff learn best practise
- training and development (e,g, care certificate)
- staff mentoring
- monitoring and observing staff
- performance management
- staff meetings
- reading policies and procedures
ways to promote protection of equality, diversity and rights
- challenging discriminatory practise
- complaints
- whistleblowing
three ways of challenging
- challenge at the time
- challenge after, through procedure
- challenge through long term proactive campaigning
challenge at the time
- speak to individual, make them aware of their discrimination
- get them to reflect
- encourage them to apologise to individual
- report to manager
challenge after through procedure
- show policy (equal opportunity, bullying, confidentiality)
- discuss with senior manager about additional training or disciplinary action
challenge through long term proactive campaigning
- regular training for staff on good practise and how to address issues
- means taking action intended to cause positive changes, as it controls a situation not just responds to the situation
what is whistleblowing and how does it work
- all settings have to have a whistleblowing policy and procedure
- protects member of staff, allowing them to express concerns without fear of loosing job (to senior staff or outside authority like Ofsted)
- ## includes complaints procedure where people, families or staff can formally express concerns, and they will be taken seriously
what other ways can we prevent discriminatory practise
- apply values of care - won’t then experience discrimination
- provide info on advocacy services - people have views expressed
- follow policies, codes of practise and legislation
- deal with any conflicts sensitively, stay calm, objective and actively listen
- training, mentoring, and monitoring - assessing staff to enable them to become good practitioners
impact of legislation and national initiatives
- person centred approach
- empowerment
- accessible services
- provides a system of redress
- clear guidelines for practitioners to follow
- raises standards of care
ways to apply best practise
- non-judgemental
- respecting views, choices, and desicisions of those in your care
- valuing diversity
- use effective communication
- follow agreed ways of working
- provision of training and professional development opp for staff
- mentoring, monitoring and management of staff
- staff meetings to discuss issues/practise
respecting views, choices and decisions of those in care - ensuring best practise
- promotes autonomy and empowerment
- enhances quality of care - tailor services to meet the preferences of those in care
- ensures trust - more likely to communicate openly so there are more accurate assessments etc
valuing diversity - ensuring best practise
- promotes inclusivity and equality - reduce discrimination and ensures sense of belonging
- enhances quality of care - tailor approaches to meet specific cultural needs
- better communication and understanding - improve interactions and build stronger relationships
effective communication - ensuring best practise
- understanding and clarity - reduces misunderstanding which could negatively affect care
- trust - more likely to engage in their care plan
- ensures rights and preferences are respected - more likely to have active role in their health decisions
following agreed ways of working - ensuring best practise
- provides clear framework for care delivery - consistency and quality in the care provided to minimise errors
- easier to monitor performace and identify areas for improvement
- enhances teamwork and ensures everyone is working on the same page
- ensures they follow egal and regulatory requirements
provision of training, professional development of staff - ensuring best practise
- updated on latest knowledge and skills - enhance quality of care
mentoring, monitoring and performance management - ensuring best practise
- assess performance of staff - enhance staff abilities and care
- continuous improvement - maintain high standards and seek ways to enhance their practise
staff meetings to discuss issues and practise - ensuring best practise
- shared knowledge - lead to improved practises as team learn from each other
- reinforce values and standards
- form of professional development so they know their role
inadequate care definition
- situation where the level of care provided to individuals doesn’t meet the standards or expectations
- lead to negative outcomes for those receiving care
breach of health and safety definition
- refers to failure to comply with established health and safety regulations or standards
- lead to accidents, injuries , health hazards
being patronising definition
refers to attitude or behaviour where someone talks down to others treating them as if they weren’t capable
- can feel demeaning and undermine confidence of those receiving this
disempowerment
- can happen after being discriminated against
- feel a lack of control, mainly if they rely on one carer who is abusing them
when was childrens and families act passed
2014
key points of the childrens and families act
- fostering and adoption
- SEND - extends rights to personal budget for those supporting children
- increased support provided by schools
- childrens needs are assessed in a holistic way with EHC plans
- people must be informed by local authority about support they are entitled to
what does the childrens and families act aim to do
- to get education, health care and social care services working together
key points of the children and families act fostering and adoption
- streamline adoption process - easier to adopt, ensuring safety and welfare
- approved adopters are allowed to foster children during the wait for formal adoption
- adoptive parents receive same rights to leave and pay as birth parents
- child welfare - formalised ‘staying put’ arrangements
