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Health and social care > Unit two > Flashcards

Unit two Flashcards

equality and diversity

1
Q

organisations for health

A

-GP
-counsellor
-therapist
-mental health
-old age pensioners care home

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2
Q

organisations for social

A

-youth clubs
-counselling
-community groups

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3
Q

organisations of childcare

A

-playcare groups
-refuge centres

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4
Q

equality definitions

A

a person is respected as an individual, treated fairly, given the same/similar opportunities

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5
Q

diversity definition

A

recognising and valuing that every individual is unique

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6
Q

rights definition

A

what everyone legally has access to

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7
Q

what rights are everyone entitled to

A

-choice
-confidentiality
-protection from abuse and harm
-equal and fair treatment
-consultation
-right to life

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8
Q

what does the right ‘choice’ mean for individuals

A

having options, control over their lives, independence, empowerment

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9
Q

what does the right ‘confidentiality’ mean for individuals

A

private information should be secured, discussion in private room, info kept locked away

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10
Q

what does the right ‘protection from abuse and harm’ mean for individuals

A

H&SC setting safeguarding procedures and safety measures in place. Follow in health and safety legislation

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11
Q

what does right ‘equal and fair treatment’ mean for individuals

A

treating people according to their needs regardless of gender, race or sexuality

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12
Q

what does the right ‘consultation’ mean for individuals

A

people who use H&SC should be asked their views about treatment/care, informing the care/treatment they recieve.

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13
Q

what does the right ‘right to life’ mean for individuals

A

life is protected by the human rights law. Everyone’s right to life should be valued and respected and not taken away

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14
Q

What are the values of care definition?

A
  • core principles that underpin the work of those providing HSC services
  • set are guidelines on the ways of working (good practise) in care settings or all staff
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15
Q

What are the values of care examples?

A
  • they will receive equal opportunities
  • free from discrimination
  • diversity will be valued
  • have their rights supported
  • help to maintain or improve their quality of life
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16
Q

how does the values of care help staff?

A
  • give clear guidelines on how to fulfil role
  • improved practise - best care
  • staff meet legal requirement e.g. duty of care
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17
Q

Values of care in Health and social care settings

A
  • promoting equality and diversity
  • promote individual rights and beliefs
  • maintain confidentiality
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18
Q

Values of care in childcare settings

A
  • make welfare of the child paramount - DBS
  • keeping children safe and maintain healthy environments
  • working in partnership with family - Children Act 1989
  • encourage children’s learning and development
  • valuing diversity
  • ensuring equality of opportunity
  • anti-discriminatory practise
  • maintaining confidentiality
  • working with other professionals
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19
Q

What is an advocate

A

someone who speaks on behalf of an individual who is unable to speak up for themself
- act in individuals best wishes
- ensure individuals wishes and views are heard

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20
Q

What will an advocate do

A
  • be completely independent
  • ensure rights and needs are met
  • speak on behalf during meetings
  • act in their best wishes
  • go to meetings with or on behalf of individuals
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21
Q

what wont an advocate do

A
  • give their own opinions
  • judge individuals
  • make decisions for them
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22
Q

advocacy organisitons

A
  • SEAP - support, empower, advocate, promote
  • Mencap
  • Empower Me
  • British Institution of learning difficulties
  • Macmillan
  • Mind
  • Age UK
  • Headway
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23
Q

SEAP

A
  • charity who provide advocacy for those in health and social care settings
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24
Q

Mencap

A
  • support those with learning difficulties
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25
Q

empower me

A
  • voice for people with learning difficulties and mental health e.g. austitic
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26
Q

British institute of learning disabilities

A
  • campaign for people to have a voice through advocacy
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27
Q

Macmillan

A
  • support through friend and family
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28
Q

Mind

A
  • raise awarness of mental health
  • charity
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29
Q

Age UK

A
  • charity
  • raise awareness of whats out there for older generation
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30
Q

Headway

A
  • anyone with brain damage
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31
Q

Prejudice

A
  • pre-judging people based on what other people say
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32
Q

stereotyping

A
  • making unfair judgements about an individuals or groups based on prejudice
  • e.g. girls are smarter than boys
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33
Q

labelling

A
  • identify people negatively as part of group
  • assuming theyre all the same
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34
Q

bullying

A
  • range of negative behaviours that can cause physical or mental harm to others
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35
Q

physical abuse

A

causing physical harm and pain to hurt an individual
e.g. causing bruises, cuts, burns, broken bones

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36
Q

verbal abuse

A

name calling, insults, swearing, humiliation, tone of voice

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37
Q

psychological (emotional) abuse

A

threats and constant criticism
Undermine and control

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38
Q

sexual abuse

A

unwanted sexual touching or penetration, showing pornography to children, inappropriate photos of children or those who can’t consent

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39
Q

neglect

A

when a carer fails to care for someone properly, failing to meet basic needs

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40
Q

what is direct discrimination

A
  • intentionally putting someone at a disadvantage or treating them unfairly
  • e.g. you didn’t get a job because you are a female
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41
Q

what is indirect discrimination

A
  • unintentionally putting someone at a disadvantage or treating them unfairly
  • e.g. job description having height/weight restrictions
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42
Q

what is legislation

A
  • a group of laws passed by Parliament
  • they state and protect the rights of an individual
  • legislation is upheld through the courts, which may prosecute individuals
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43
Q

what do laws provide

A
  • provide legal framework for care, ad provide the right to access and recieve care and support
44
Q

when was the care act passed

A

2014

45
Q

parts of the care act

A
  • duty on local authorities to promote individuals wellbeing
  • continuity of care
  • duty on local authorities to carry out Child’s Needs Assessments
  • an independent advocate available
  • adult safeguarding
  • authorities guarantee preventative services
46
Q

when was the health and social care act passed

A

2012

47
Q

what are the two main principles underpinning the Health and social care act

A
  • enabling patients to have more control over the care they recieve
  • those responsible for patient care have the freedom and power to commission care that meets local needs
48
Q

key aspects of the health and social care act

A
  • No Decision About Me Without Me
  • Clinical Commissioning Groups are GP led
  • health and wellbeing boards bring together people and tackle inequalities
  • public health
  • healthwatch (make sure NHS leaders and other decision makers hear patient’s opinions and use their feedback to improve care)
49
Q

when did the equality act get passed

A

2010

50
Q

what did the equality act do

A

simplified the existing laws that cover discrimination

51
Q

key aspects of the equality act

A
  • make discrimination against protected characteristics illegal
  • covers victimisation and harassment on basis of protected characteristics
  • women have right to breastfeed in public places
  • act encourages positive action
  • pay secrecy clauses are now illegal
52
Q

when was the mental capacity act passed

A

2005

53
Q

what does the mental capacity act provide

A

-legal framework setting out key principles and procedures to protect and empower those who are unable to make some of their own decisions

54
Q

what are the five statuary principles of the mental capacity act

A
  • a presumption of capacity
  • support to make own decisions
  • unwise decisions
  • act in their best interests
  • less restrictive options
55
Q

when was the children’s act passed

A

2004

56
Q

what are the key aspects of the children’s act

A
  • protecting children at risk
  • children’s needs must come first (main principles)
  • child has a right to be consulted
  • children have a right to answer advocate
  • every young child should have the same ambitions, no matter the background
  • encourage partnership working
  • created the Children’s Commissioner
57
Q

when was the data protection act passed

A

1998

58
Q

what does the data protection act state about all information

A
  • processed fairly and lawfully
  • used only for the purposes for which it was intended
  • care workers should only collect and use information that is needed
  • accurate and kept upto date
  • kept for no longer than is necessary
  • processed in line with the rights of the individual
  • secured
  • not transferred to other countries
59
Q

what does the care certificate consist of

A
  • set of standards that HSC workers must follow in their daily working life
60
Q

what are the quality assurance examples

A
  • Care Quality Commission (CQC)
  • Ofsted ( Office for Standards in Education)
  • Equality and Human Rights Commission (EHRC)
  • NICE (National Insurance for Health and Care Excellence)
61
Q

when was human rights act passed

A

1998

62
Q

who does human rights act apply to

A

all public authority services

63
Q

key aspects of human rights act

A
  • right to life
  • right to protect family life and privacy
  • right to liberty and security
  • right to freedom from discrimination
  • right to freedom of expression
  • right to free of thought, conscience, and religion
64
Q

what are national initiatives

A

government guidelines and schemes which direct improvements in key elements of life
e.g. promote healthy eating

65
Q

when was care certificate passed

A

2014

66
Q

what is the care certificate

A
  • national initiative to guide health and social care providers and child care workers about role, rights, responsibility
  • should form part of their induction
67
Q

15 standards of care certificate

A
  • understand your role
  • your personal development
  • duty of care - safeguarding
  • equality and diversity
  • work in person centered way
  • communication
  • privacy and dignity
  • fluids and nutrition
  • awareness
  • safeguarding adults
  • safeguarding children
  • basic life support
  • health and safety
  • handling information
  • infection prevention
68
Q

what is quality assurance

A

external agencies that regulate and inspect quality of HSC and Child care environments

69
Q

what does NICE stand for

A

national insurance for HSC excellence

70
Q

what does National insurance of care excellance do

A
  • assess new drug and treatment as they become available
  • provide evidence on how conditions should be treated
  • improve outcomes for new NHS users
71
Q

what does NICE consider for a new drug?

A
  • help NHS meet targets
  • should it be available on the NHS
  • good value for money
72
Q

what does OFSTED do?

A
  • rate from ‘inadequate’ to ‘outstandint’
  • effectiveness of leadership and management
  • quality of teaching, learning and assessments
  • personal development and behaviour
  • effectiveness of safeguarding
  • publish an inspection report which shows areas of improvement
73
Q

where does OFSTED measure

A

health and social care and child care settings

74
Q

what does CQC stand for

A

care quality commisoner

75
Q

where does CQC measure

A

HSC services

76
Q

what does CQC do

A
  • regulator of HSC services
  • registers and licenses care services to ensure essential standard of quality are met (assessments)
  • publish inspection reports that rate from outstanding to inadequate
  • issue warning and fines if standards arent met
77
Q

what does EHRC stand for

A

equality and human rights commision

78
Q

what does equality and human rights commissioner do

A
  • provide definition of discrimination
  • give advice on whats against the equality law
  • produce factsheet about discrimination of the protected characteristics
  • advice on how to make a discrimination complaint
79
Q

what is duty of care

A

the legal obligation that professionals have to safeguard the individuals they care for from harm, abuse or danger

80
Q

best practise - being non judgemental

A
  • use effective communication
  • don’t make assumptions
  • use empathy to see things from other perspectives
  • be open minded and accepting
  • be respectful of feelings, experiences and values
81
Q

how can staff learn best practise

A
  • training and development (e,g, care certificate)
  • staff mentoring
  • monitoring and observing staff
  • performance management
  • staff meetings
  • reading policies and procedures
82
Q

ways to promote protection of equality, diversity and rights

A
  • challenging discriminatory practise
  • complaints
  • whistleblowing
83
Q

three ways of challenging

A
  • challenge at the time
  • challenge after, through procedure
  • challenge through long term proactive campaigning
84
Q

challenge at the time

A
  • speak to individual, make them aware of their discrimination
  • get them to reflect
  • encourage them to apologise to individual
  • report to manager
85
Q

challenge after through procedure

A
  • show policy (equal opportunity, bullying, confidentiality)
  • discuss with senior manager about additional training or disciplinary action
86
Q

challenge through long term proactive campaigning

A
  • regular training for staff on good practise and how to address issues
  • means taking action intended to cause positive changes, as it controls a situation not just responds to the situation
87
Q

what is whistleblowing and how does it work

A
  • all settings have to have a whistleblowing policy and procedure
  • protects member of staff, allowing them to express concerns without fear of loosing job (to senior staff or outside authority like Ofsted)
  • ## includes complaints procedure where people, families or staff can formally express concerns, and they will be taken seriously
88
Q

what other ways can we prevent discriminatory practise

A
  • apply values of care - won’t then experience discrimination
  • provide info on advocacy services - people have views expressed
  • follow policies, codes of practise and legislation
  • deal with any conflicts sensitively, stay calm, objective and actively listen
  • training, mentoring, and monitoring - assessing staff to enable them to become good practitioners
89
Q

impact of legislation and national initiatives

A
  • person centred approach
  • empowerment
  • accessible services
  • provides a system of redress
  • clear guidelines for practitioners to follow
  • raises standards of care
90
Q

ways to apply best practise

A
  • non-judgemental
  • respecting views, choices, and desicisions of those in your care
  • valuing diversity
  • use effective communication
  • follow agreed ways of working
  • provision of training and professional development opp for staff
  • mentoring, monitoring and management of staff
  • staff meetings to discuss issues/practise
91
Q

respecting views, choices and decisions of those in care - ensuring best practise

A
  • promotes autonomy and empowerment
  • enhances quality of care - tailor services to meet the preferences of those in care
  • ensures trust - more likely to communicate openly so there are more accurate assessments etc
92
Q

valuing diversity - ensuring best practise

A
  • promotes inclusivity and equality - reduce discrimination and ensures sense of belonging
  • enhances quality of care - tailor approaches to meet specific cultural needs
  • better communication and understanding - improve interactions and build stronger relationships
92
Q

effective communication - ensuring best practise

A
  • understanding and clarity - reduces misunderstanding which could negatively affect care
  • trust - more likely to engage in their care plan
  • ensures rights and preferences are respected - more likely to have active role in their health decisions
93
Q

following agreed ways of working - ensuring best practise

A
  • provides clear framework for care delivery - consistency and quality in the care provided to minimise errors
  • easier to monitor performace and identify areas for improvement
  • enhances teamwork and ensures everyone is working on the same page
  • ensures they follow egal and regulatory requirements
94
Q

provision of training, professional development of staff - ensuring best practise

A
  • updated on latest knowledge and skills - enhance quality of care
95
Q

mentoring, monitoring and performance management - ensuring best practise

A
  • assess performance of staff - enhance staff abilities and care
  • continuous improvement - maintain high standards and seek ways to enhance their practise
96
Q

staff meetings to discuss issues and practise - ensuring best practise

A
  • shared knowledge - lead to improved practises as team learn from each other
  • reinforce values and standards
  • form of professional development so they know their role
97
Q

inadequate care definition

A
  • situation where the level of care provided to individuals doesn’t meet the standards or expectations
  • lead to negative outcomes for those receiving care
98
Q

breach of health and safety definition

A
  • refers to failure to comply with established health and safety regulations or standards
  • lead to accidents, injuries , health hazards
99
Q

being patronising definition

A

refers to attitude or behaviour where someone talks down to others treating them as if they weren’t capable
- can feel demeaning and undermine confidence of those receiving this

100
Q

disempowerment

A
  • can happen after being discriminated against
  • feel a lack of control, mainly if they rely on one carer who is abusing them
101
Q

when was childrens and families act passed

A

2014

102
Q

key points of the childrens and families act

A
  • fostering and adoption
  • SEND - extends rights to personal budget for those supporting children
  • increased support provided by schools
  • childrens needs are assessed in a holistic way with EHC plans
  • people must be informed by local authority about support they are entitled to
103
Q

what does the childrens and families act aim to do

A
  • to get education, health care and social care services working together
104
Q

key points of the children and families act fostering and adoption

A
  • streamline adoption process - easier to adopt, ensuring safety and welfare
  • approved adopters are allowed to foster children during the wait for formal adoption
  • adoptive parents receive same rights to leave and pay as birth parents
  • child welfare - formalised ‘staying put’ arrangements

Health and social care (5 decks)

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