unit 2 Flashcards
what is the definition of equality?
A person is respected as an individual and treated fairly, given same/similar opportunities
what is the definition of diversity?
Recognising and valuing that every individual is unique
what is the definition of rights?
What everyone legally has acess to
what rights are everyone entitled to?
Confidentiality
Protection from abuse and harm
Equal and fair treatment
Choice
Consulation
Right to life
what does the right to choice mean for individuals?
They have options, power over their lives, independence and empowerment
what does the right to confidentiality mean for individuals?
All their info is kept secure and private
what does the right to protection from abuse and harm mean for individuals?
HSC settings should follow their safeguarding procesdures and have safety measures in place.
what does the right to equal and fair treatment mean for individuals?
Treating people according to their needs regardless of their gender, race or sexuality
what does the right to consulation mean for individuals?
People who use HSC should be asked about their views on treatment/care, and should be informed about the care they will recieve
what does the right to life mean for individuals?
Life is protected by the human rights law.
Everyones life should be valued and not taken away
what is the definition of the values of care?
Core principles that underpin the HSC services work.
They are set guidelines on the ways of working to ensure good practise
what are the examples of the basic values of care?
- equal opportunity
- free from discrimination
- diversity will be valued
- have their rights supported
- help to maintain or improve the quality of life
how do the values of care help staff?
Gives them clear guideliens on how to fulfil their role.
Improves their practise to ensure best care.
Staff meet legal requirement
what are the values of care in health and social care settings?
Promoting equality and diversity.
Promoting individual rights and beliefs.
Maintain confidentiality
what are the values of care in childcare settings?
Make welfare of child paramount.
Keep children safe.
Work in partnership with family.
Encourage learning and development.
Value diversity.
Ensure equal opportunity.
Anti-discriminatory practise.
Maintain confidentiality
what is an advocate?
Someone who speaks on behalf of an individual who is unable to speak up for themselves
what will an advocate do?
Be completely independent.
Ensure rights and needs are met.
Speak on behalf during meetings.
Act in their best wishes.
Go to meetings with or on behalf of individuals
what wont an advocate do?
Give their own opinions.
Judge individuals.
Make decisions for them/
what are the advoacy organisations?
- SEAP
- Mencap
- Empower Me
- British Institution of learning difficulties
- Macmillan
- Mind
- Age UK
- Headway
what is SEAP and what do they do?
A charity who provide advocacy for those in HSC settings
What do Mencap do?
Support those with learning difficulties
what do Empower Me do?
Provide a voice for those with learning difficulties and mental health issues
what do British Insititute of learning difficultues do?
Campaign for people to have a voice through advocacy
what do MacMillan do?
Allow individuals to support through friends and family donations
what do Mind do?
Raise awareness of mental health
what do Age UK do?
Raise awareness of whats out there for older generation
what do headway do?
Support anyone with brain damage
what is prejudice?
Pre-judging people based on what others say
what is stereotyping?
Making unfair judgements about an individual based on prejudice
what is labelling?
Identifying people negatively as part of a group, and assuming they are all the same
what is bullying?
Range of negative behaviours that intend to cause harm to others
what is physical abuse?
Causing physical harm and pain to hurt an individual
e.g. bruises
what is verbal abuse?
Name calling, insults, swearing, tone of voice
what is psychological abuse?
Threats and constant critisim
Undermining and controling
what is sexual abuse?
Unwanted sexual touching or penetration
what is neglect?
When a carer fails to meet the basic needs of someone they are caring for
what is direct discrimination?
Intentionally putting someone at a disadvantage or treating them unfairly.
e.g. you didnt get a job because you are female
what is indirect discrimination?
Unintentionally putting someone at a disadvnatage or treating them unfairly.
e.g. job description have height/weight restrictions
what is a legislation?
A group of laws passed by Parliament.
They state and protect the rights of an individual.
Legislation is upheld through the courts
what do laws provide?
Provide legal framework for care, and provide the right to access and recieve care and support/
when was the care act passed?
2014
what are the parts of the care act?
- Duty on local authorities to promote wellbeing
- continuity of care
- duty on local authorities to complete childs needs assessments
- an independent advocate is always available
- adult safeguarding
- authorites guarantee preventative services
when was the health and social care passed?
2012
what are the two main principles underpinning the health and social care act?
- enabling individuals to have more control over the care they recieve
- those responsible for patient care have the freedom
what are the key aspects of the health and social care act?
- No decision about me without me
- clinical commissioning groups are GP led
- health and wellbeing boards bring people together and tackle inequalities
- public health
- health watch
what is healthwatch from the health and social care act?
Make sure NHS leaders and other decision makers hear patient’s opinions and use that to improve their care.
when was the equality act passed?
2010
what did the equality act do?
Simplified the existing laws that cover discrimination
key aspects of the equality act?
- Make discrimination against protected characteristics illegal
- Covers victmisation and harrasment on protected characteristics
- women have right to breastfeed in public places
- act encourages positive action
- pay secrecy clauses are illegal
when was the mental capacity act passed?
2005
What does the mental capacity act provide?
Legal framework of the key principles and procedures to protect and empower those who are unable to make their own decisions
what are the principles of the mental capacity act?
- A presumption of capacity
- support to make own decisions
- no judgement for unwise decisions
- act in their best interests
- there should always be a less restrictive option
when was the children act passed?
2004
what are the key aspects of the childrens act?
- Protecting children at risk
- Children’s needs must come first (MAIN)
- Child has a right to be consulted
- Children have a right to an advocate
- every child should have the same ambitions, no matter the backgrounds
- encourage partnership working
- created the Childrens Commissioner
when was the data protection act passed?
1998
what does the data protection act state?
- data should be processed fairly and lawfully
- used only for the purposes for which it was intended
- care workers should only collect and use info that is needed
- accurate and kept upto date
- kept for no loonger than is necessary
- processed in line with the rights of the individual
- data is secure
- not transferred to other countries
what does teh care certificate consist of?
Set of standards that HSC workers must follow in their daily working life
what are the quality assurance examples?
Care Quality Commission
Ofsted
Equality and Human rights commission
National insurance for health and care excellence
when was the human rights act passed?
1998
who does the human rights act appply to?
All public authority services
what are the key aspects of human rights act?
Right to life.
Right to protect family life and privacy.
Right to liberty and security.
Right to freedom discrimination.
Right to freedom of expression.
Right to free of thought, conscious and religion
what are the national intiatives?
Government guidelines and schemes which direct improvements in key elements of life.
e.g. promote healthy eating
when was the care certificate passed?
2014
what is the care certificate?
National initiative to guide health and social care providers and child care workers about role, rights, responsibility.
It should form part of their induction
what are the 15 standards the of care certificate?
- Understand your role.
- Your personal development
- Duty of care - safeguarding
- Equality and diversity
- Work in a person-centred way
- communication
- privacy and dignity
- fluids and nutrition
- awareness
- safeguarding adults
- safeguarding children
- basic life support
- health and safety
- handling information
- infection prevention
what is quality assurance?
External agenices that regulate and insepect the quality of HSC and childcare environmentst
what does NICE stand for?
National Insurance for health and social care excellence
what does National insurance for health and social care excellence do?
- assess new drugs and treatments before they become available on the NHS
- evidence on how conditions should be treated
- improve outcomes for new NHS users
what does NICE consider for a new drug?
Does it help NHS meet its targets
Should it be available on NHS
Is it good value for money
what does OFSTED do?
- rate from ‘inadequate’ to ‘outstanding’
- effectiveness of leadership and managament
- quality of teaching, learning and assessments
- personal development and behaviour
- effectiveness of safeguarding
- publish an inspection report which shows areas of improvement
where does OFSTED measure?
Health, social care and child care environments
where does care quality commision measure?
HSC services
what does care quality commision do?
- Registers and licenses care services to ensure essential standards of quality are met.
- Publish inspection reports that rate from outstanding to inadequate.
- issue warning and fines if standards aren’t met
what is duty of care?
The legal obligation that professionals have to safeguard the individuals who are using their service
what does equality and human rights commission do?
- Provide the definition of discrimination
- Give advice on whats against the equality law
- produce a factsheet about discrimination of the protected characteristics
- advice on how to make a discrimination complaint
How does being non-judgemental ensure best practise?
- using effective communication
-no assumptions - use empathy to see from other perspectives
- be open minded and accepting
- be respectful of feelings, experiences and values
how can staff learn best practise?
- training and development (e.g. care certificate)
- staff mentoring
- monitoring and observing staff
- performance management
- staff meetings
- reading policies and procedures
ways to promote protection of equality, diversity and rights?
- Challenging discriminatory practise
- Complaints
- Whistleblowing
three ways of challenging?
Challenge at the time
Challenge after through procedure
Challenge through long term proactive campaigning
what is challenging at the time?
- speak to the individual, making them aware of their discrimination
- get them to reflect
- encourage them to apologise to the individual
- report it to teh manager
what is challenging after through procedure?
- show policy
- discuss with senior manager about additional training or disciplinary action
what is challening through long term proactive campaigning
- regular staff training on good practise and how to address issues
- it means taking action intended to cause postiive changes, as it controls a situation not just responds to the situation
what is whistleblowing and how does it work?
- All settings have to have a whistleblowing policy and procedure
- protects member of staff, allowing them to express concerns without fear of loosing job
- includes complaints procedure where people, families or staff can formally express concerns, and will be taken seriously.
what other ways can we prevent discriminatory practise?
- apply values of care - wont then experience discrimination
- provide information on advocacy services - people have their views expressed
- follow policies, codes of practise and legislation
- deal with any conflicts sensitively, stay calm, objective and actively listen
- training, mentoring and monitoring - assessing staff to enable them to become good practitioners
what is the impact of legislations and national initiatives?
- person centred approach
- empowerment
- accessible services
- provides a system of redress
- gives clear guidelines for practitioners to follow
- raises the standards of care
what are the ways to apply best practise?
- non-judegemental
- respecting views, choices, and decisions of those in your care
- valuing diversity
- use effective communication
- follow agreed ways of working
- provision of training and professional development opportunity for staff
- mentoring, monitoring, and management of staff
- staff meetings to discuss issues/practise
how does respecting views, choices and decisions of those in care ensure best practise?
- promotes autonomy and empowerment
- enhances quality of care - tailor services to meet the preferences of those in care
- ensures trust - more likely to communicate openly so there are more accurate assessments
how does valuing diversity ensure best practise?
- promotes inclusivity and equality (reduce discrimination and ensures sense of belonging)
- enhances quality of care (tailor approaches to meet specific cultural needs)
- better communication and understanding (improve interactions and build stronger relationships)
how does effective communication ensure best practise?
- understanding clarity (reduce misunderstanding which could negatively affect care)
- trust (more likely to engage in their care plan)
- ensures rights and preferences are respected (more likely to have active role in their health decisions)
how does following agreed ways of working ensure best practise?
- Provide clear framework for care delivery (consistency and quality in the care provided to minimise errors)
- easier to monitor performance and identify areas for improvement
- enhances teamwork and ensures everyone is working on the same page
- ensures they follow legal and regulatory requirements
how does provision of training, professional development of staff ensure best practise?
- they are updated on latest knowledge and skills (enhance quality of care)
how does mentoring, monitoring and performance managment ensure best practise?
- assess performance of staff (enhance staff abilities and care)
- continuous improvement (maintain high standards and seek ways to enhance care)
how does staff meetings ensure best practise?
- shared knowledge (team learn from each other)
- reinforce values and standards
- form of professional development (know their role)
what is the definition of inadequate care?
Situation where the level of care provided doesnt meet standards/expectations
what is a definition of a breach of health and safety?
Refers to falirue to comply with established health and safety regulations
what is the definition of being patronising?
Refers to an attitude or behaviour where someone talks down to others, treating them as if they arent capeable
what are the effects of being patronising?
Can feel demenaing and undermine their confidence
what is disempowerment?
Feeling a lack of control, mainly if they rely on one carer who is abusing them
when was the childrens and families act passed?
2014
what are the key points of children and families act?
- fostering adoption
- SEND - extends rights to budget for those supporting children
- increased support provided by schools
- childrens needs are assessed in a holistic way with EHC plans
- people must be informed by local authority about support they are entitled to
what does the childrens and families act aim to do?
To get education, health care and social care services working together
what are the key points about fostering and adoption in the childrens and families act?
- streamline adoption process (easier to adopt, ensuring safety and welfare)
- approved adopters are allowed to foster children during the wait for formal adoption
