Unit 6 - Personalisation - LO3 - Tools

Question 1

What are the tools to find out what is important for a person?

Answer 1

Good days/bad days
Routines
Top tips
Relationship circles
One-page profiles

Question 2

Why is good days/bad days a good tool?

Answer 2

This tool encourages an individual to describe a typical good day so the carer can learn what makes a good day and what support is needed to achieve it.
Factors for bad days can also be identified and avoided.
It enables an individual to make changes in their own life to help them have more good days.

Question 3

Why are routines a useful tool?

Answer 3

Getting an individual to talk through their daily routines will provide an idea of what is and what isn’t working for them.

Question 4

Why are top tips a useful tool?

Answer 4

To learn what is most important to, and for, the individual and the critical aspects of support they need.
They have two minutes to find out what they should know and what they need to do to create a meaningful, safe and enjoyable day for the individual.

Question 5

Why are relationship circles useful tools?

Answer 5

Relationship circles help:

• Identify who an individual knows
• How they know them
• Who else in the circle knows them
• How these networks can help support an individual
• Who is closest to the individual and who is further away.

Question 6

What must one-page profiles have?

Answer 6

• What people like and admire about the individual
• What is important to the individual
• How to support the individual

Question 7

What are the 3 tools that enhance voice, choice and control?

Answer 7

• Communication charts
• Decision-making charts
• Building effective relationships

Question 8

Why are communication charts essential tools?

Answer 8

• Communication charts are an essential tool when individuals do not use words to communicate
• They describe the ways an individual chooses to communicate so that other people can understand them
• They can reduce the frustration of not being understood, protect dignity and can create a more inclusive environment

Question 9

What is written in a communication chart?

Answer 9

• What is happening – describes circumstances
• What the person does – clearly describes individual’s behaviour
• What this is thought to mean – best guess at meaning
• What should staff do – how should staff respond

Question 10

What are decision-making charts?

Answer 10

This helps a carer support an individual to make decisions by breaking them down into three easy sections:
1 – Important decisions in my life
2 – How must I be involved?
3 – Who makes the final decision?

This process helps the carer think about how much choice and control an individual has in their life. It can lead to thinking about ways to increase choice and control for the individual.

Question 11

Why is building effective relationships with individuals important?

Answer 11

• Builds trust
• Once trust is built an effective relationship can be built
• Individuals feel more comfortable

Question 12

What is the tool used to clarify roles and responsibilities in the care relationship?

Answer 12

Doughnut chart

Question 13

Why is a doughnut chart useful?

Answer 13

It helps different professionals supporting individuals and their families to clarify their roles and responsibilities.
This tool helps the carers to see:
- What they must do (core responsibility)
- Where they can use their own creativity and judgement (middle ring) they are learning what works and what does not work
- What is not their responsibility (outside of donut)

Question 14

What are the 4 ways to develop person-centred plans and records?

Answer 14

• Understand how the individual communicates their wishes and needs
• Focus on the individual’s capabilities and how they can best be supported to make decisions
• Finding out what is important to a person to have a good quality of life
• Finding out who is important in a person’s life

Question 15

How can you understand how the individual communicates their wishes and needs?

Answer 15

For an individual who does not communicate verbally, prepare support for their preferred method before the planning session. This could be through photographs, DVD clips or objects of reference. An advocate may speak on behalf of the individual.

Question 16

How can you focus on the individual’s capabilities and support to make decisions?

Answer 16

Focusing on what an individual is good at and what other people think are their strengths.
Personal strengths could form the basis of the types of employment, career paths, educational courses and social activities they may wish to pursue.
An individual will need to identify the key areas in which they need support and decide how they can get that support.

Question 17

How can you find out what is important to a person so that they have a good quality of life?

Answer 17

Services used to focus on what was important for an individual, for example keeping them safe, but now the emphasis is on what is important to an individual.
Person-centred planning sees the individual first, not just what is the matter with them. A balance must be found that is satisfactory to the individual.