Unit 4- Lesson 1: Fundamentals of Effective Communication in the Workplace Flashcards
In today’s competitive world, ________________________________ is one of the major determinants of a successful and lasting career of a professional or even of an entrepreneur.
It is the foundation in which robust careers and strong companies are built.
effective communication skills
is best described as the process of transmitting ideas and thoughts through the years for human survival
The evolution of communication
In charting one’s journey in this evolution,
___________
have all contributed to how an individual copes with social needs and demands through human connection.
education, science and technology, business and trade, and media
In the professional context or in the workplace, ____________ relations with co-workers can be consequential and crucial to both the individual and the collective/group productivity and efficiency in the workplace
harmonious
is the process of exchanging information, either verbally or non-verbally, it is important in any social environment, including the academic and corporate environments
Workplace communication
In any organizational structure, communication is the force that maintains its operations from the ____ up to the _____&_______ level.
enumerate the four level of communication in organizational structure:
top
middle and bottom
1.Downward communication
2.Upward communication
3.Horizontal communication
4.Crosswise communication
inevitably gives rise to professional communication which entails technical communication.
Globalization
encompasses written, oral, visual, and digital communication that may be used in part or in full in creating, delivering , consuming and managing information and data for business purposes
Professional communication
are therefore needed for writing, editing, reading, speaking and listening to maintain effective operations management in the workplace.
Professionals in different disciplines
Workplace communication is technical in a __________________ where management and employees focus on manufacturing and marketing products and services for target clients and customers
work environment
What type of writings are written, read, listened to, and disseminated for various business purposes
Opinion papers, technical reports, business proposals and presentations and similar types of writing
is used relative to the field it is intended for
specialized language or technical jargon
In the long run, effective workplace communication brings about more ______/_______ and brings in ______ for the company.
customers or clients
profits
Who get a fair share from the benefits of customer satisfaction and continued patronage
Stakeholders, management and the employees
As in any form of correspondence, business or workplace correspondence involves three factors:
the sender, the message, and the receiver
As the _______ initiates the process, the intended ______ is expected to respond according to the nature of the business letter
sender
reader
A business letter for example, must be deemed ______ to be read in order for the sender to gain feedback
worthy
What must all be considered in writing any business letter.
The message, the purpose and the target receiver or audience
The message and its purpose should be _______ for the letter to be properly understood by the intended receiver
clear
When you write a business letter, read your work as if you are the target reader and ask yourself the following questions:
Does the message appear to be important?
Is the message easy to understand?
Tips for Effective Written Communication
- To ensure the effectiveness of written communication materials in the workplace, the following qualities must be remembered:
•Accuracy. The content must be truthful and accurate.
•Brevity. Sentences must be kept short and direct.
•Clarity. Visualize the reader in front of you wishing only to hear precise words whose meanings cut across quickly and clearly to him or her. - Select the format that is standard, prescribed and acceptable to the institution represented or to the parties in the transaction.
- Courtesy whether written or oral form, is more implicit than explicit in purposive communication
- use positive words that are
proactive
and not reactive - correct word usage and sentence
structure will make a real
difference
- use positive words that are
To ensure the effectiveness of written communication materials in the workplace, the following qualities must be remembered:
Accuracy
Brevity
Clarity
The content must be truthful and accurate.
what quality?
Accuracy
Sentences must be kept short and direct.
what quality?
Brevity
Visualize the reader in front of you wishing only to hear precise words whose meanings cut across quickly and clearly to him or her.
what quality?
Clarity
Select the format that is __________, ____________, ______________ to the institution represented or to the parties in the transaction.
a. Full block
b. Modified-block
c. Semi-block
standard, prescribed and acceptable
Courtesy whether written or oral form, is more _______ than _______ in purposive communication
- use positive words that are
proactive and not reactive
- correct word usage and sentence
structure will make a real difference
implicit
explicit
are essential in the workplace, especially in the external operations of an organization.
•It is through them that an organization can reach out to its clients or vice versa
Business letters
examples of business letters:
Application letter
Resignation letter
Recommendation letter
Reservation letter
Complaint letter
memos
reports
minutes of meeting
Letter of claim
Being an effective workplace communicator requires being able to understand the ________ present in the workplace.
diversity
Effective communication in the workplace can help bring about ________ relationships among co- workers and __________ work environment which are both essential to a communicator’s personal wellness and career growth.
healthy
productive
is a measure of how one will be able to facilitate meaningful communication in the workplace
Job interview
Acing the job interview presupposes getting _______
hired
It is a personal sales talk that has to be prepared for.
It is the chance of an applicant to talk about his or her qualification for a particular job.
It determines his or her personal values.
It demands a great amount of confidence and effective communication style.
Job Interview
It is in the __________ that an individual can prove that he or she is an effective workplace communicator.
job interview
The verdict of an interview can either be a ?
“yes” or “no”.
is the one who invests time, effort and preparation for the interview.
qualified applicant
is a kind of a measuring stick whether one will turn out to be an asset or not to the hiring company
interview
Practical reminders in becoming an effective workplace communicator
1.Know yourself in relation to your superiors, co-workers and clients.
2.Manage time well while working.
3.See more of the lights and less of the shadows in others.
4.Accept your own limitations and those of others.
5.Keep communication lines open when needed.
As an effective workplace communicator, you must be able to handle _______ in the workplace.
You should know how to resolve ________ that would definitely affect workplace productivity.
conflicts
A ___________ working atmosphere is priceless and rewarding.
stress- free
___________ & __________ for one another as work partners and collaborations in the company undertakings will ensure a healthy work environment that one desires to stay and be happy working.
Mutual respect and concern
As an effective workplace communicator, one should be ________ for working towards upholding workplace professionalism at all times
responsible
