Unit 2.5: Organisational Culture Flashcards

Organisational Culture

1
Q

Barriers to communication

A

Refers to the various factors that can prevent information being transferred effectively or accurately.

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2
Q

Channel of communication

A

This refers to the method or means through which communications take place between the sender and recipient.

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3
Q

Communication

A

The transfer of information from one entity to another. It is vital to how well a business operates.

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4
Q

Cultural barriers to communication

A

These obstacles to effective communications stem from differences in social norms, beliefs, and values in different communities and countries

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5
Q

Electronic mail (email)

A

A form of written communication that uses computer wide area networks (WAN) as a mailing system.

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6
Q

External communication

A

Refer to communications conducted between stakeholders of one organisation and another organisation.

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7
Q

Formal communication

A

This refers to any method of communication through official channels of communication.

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8
Q

Jargon

A

Specialist or technical language used in different fields or professions in order to improve communications.

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9
Q

Informal communication

A

Also known as grapevine communication, this refers to any method of communication through unofficial channels of communication.

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10
Q

Internal communication

A

Refers to communications between stakeholders within the business organisation.

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11
Q

Language barriers to communication

A

These obstacles to effective communications stem from miscommunications and misunderstandings due to language issues such as tones, jargon, slang, dialects, and accents.

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12
Q

Non-verbal communication

A

Refers to any form of communication other than oral (verbal) communication, such as email, letters, and body language.

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13
Q

Open channels of communication

A

Refers to any method of communication when information is not confidential and can be shared by and with anyone.

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14
Q

Oral communication

A

Also known as verbal communication, this refers to communication via the use of speech, such as appraisals, interviews, and meetings.

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15
Q

Organisational barriers to communication

A

These obstacles are caused by a lack of understanding of the internal functions and structures of the business, as well as the individual roles within the organisation.

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16
Q

Psychological barriers to communication

A

Also referred to as emotional barriers to communication, these obstacles are caused by individuals with contrasting and conflicting mindsets, opinions, or priorities.

17
Q

Restricted channels of communication

A

Also known as closed channels of communication, this refers to when information is confidential so need to be communicated formally to only those who need to know.

18
Q

Transmission mechanism

A

The medium of communication or the method by which one party communicates with another.

19
Q

Visual communication

A

A method of communication that relies on the use of visual stimuli to communicate information or ideas, such as infographics, charts, and images.

20
Q

Written communication

A

A method of communication that relies on the use of texts, such as emails, letters, executive summaries, abstracts, notices, and reports.