Unit 2.5: Organisational Culture

Question 1

Barriers to communication

Answer 1

Refers to the various factors that can prevent information being transferred effectively or accurately.

Question 2

Channel of communication

Answer 2

This refers to the method or means through which communications take place between the sender and recipient.

Question 3

Communication

Answer 3

The transfer of information from one entity to another. It is vital to how well a business operates.

Question 4

Cultural barriers to communication

Answer 4

These obstacles to effective communications stem from differences in social norms, beliefs, and values in different communities and countries

Question 5

Electronic mail (email)

Answer 5

A form of written communication that uses computer wide area networks (WAN) as a mailing system.

Question 6

External communication

Answer 6

Refer to communications conducted between stakeholders of one organisation and another organisation.

Question 7

Formal communication

Answer 7

This refers to any method of communication through official channels of communication.

Question 8

Jargon

Answer 8

Specialist or technical language used in different fields or professions in order to improve communications.

Question 9

Informal communication

Answer 9

Also known as grapevine communication, this refers to any method of communication through unofficial channels of communication.

Question 10

Internal communication

Answer 10

Refers to communications between stakeholders within the business organisation.

Question 11

Language barriers to communication

Answer 11

These obstacles to effective communications stem from miscommunications and misunderstandings due to language issues such as tones, jargon, slang, dialects, and accents.

Question 12

Non-verbal communication

Answer 12

Refers to any form of communication other than oral (verbal) communication, such as email, letters, and body language.

Question 13

Open channels of communication

Answer 13

Refers to any method of communication when information is not confidential and can be shared by and with anyone.

Question 14

Oral communication

Answer 14

Also known as verbal communication, this refers to communication via the use of speech, such as appraisals, interviews, and meetings.

Question 15

Organisational barriers to communication

Answer 15

These obstacles are caused by a lack of understanding of the internal functions and structures of the business, as well as the individual roles within the organisation.

Question 16

Psychological barriers to communication

Answer 16

Also referred to as emotional barriers to communication, these obstacles are caused by individuals with contrasting and conflicting mindsets, opinions, or priorities.

Question 17

Restricted channels of communication

Answer 17

Also known as closed channels of communication, this refers to when information is confidential so need to be communicated formally to only those who need to know.

Question 18

Transmission mechanism

Answer 18

The medium of communication or the method by which one party communicates with another.

Question 19

Visual communication

Answer 19

A method of communication that relies on the use of visual stimuli to communicate information or ideas, such as infographics, charts, and images.

Question 20

Written communication

Answer 20

A method of communication that relies on the use of texts, such as emails, letters, executive summaries, abstracts, notices, and reports.