Unit 1: Page 31: Impact of IT Systems on Organisations Flashcards
List 8 types of impact of IT systems.
- User experience
- Employee/Customer needs
- Costs
- Implementations
- Replacement/Integration with current systems
- Working practices
- User support and staff training needs (initial and ongoing)
- Security
Describe User experience
Does Technology enhance what the users already do?
What does User experience include?
- Intuitive (easy to use)
- Reliable (increase in performance)
- Accessibility
Describe Employee/Customer needs
Are people more productive and feel that the technology is helping them (or hindering them)?
What does Employee/Customer needs include?
- System needs to be useful. (losing personal touch)
- Support employee productivity (Do employees feel monitored?)
Describe Cost
How much is it going to cost, can this be related to the benefits received?
What does Cost include?
- Ongoing costs
- People costs
Describe Implementation
How long might it take to put into place? How is the ‘changeover’ going to happen?
What does Implementation include?
- Timescales
- Downtime
- Testing the system
Describe Replacement/Integration with current systems
Where does a system fit into the bigger picture?
What does Replacement/Integration with current systems include?
- Compatible with existing data
- Productivity
- Automation
Describe Working practices
Impact on ways of working
Describe User support and staff training needs (initial and ongoing)
Is there a cost to train and upskill staff?
What does User support and staff training needs (initial and ongoing) include?
- Cost to train
- Improves staff skillset
Describe Security
How is sensitive data protected, is it secure?
What does Security include?
- Compliance with new legislation
- Public relations risk of data breaches
