Udemy Flashcards
If request is rejected what happens?
A. None
B. Request is cancelled no notification will be sent.
C. Notification is sent and sets the status to cancelled.
C. Notification is sent and sets the status to cancelled.
___________ is a graphical representation of process consisting of connected activity planned in a sequential manner.
A. Schema Map
B. Execution Plan
C. Dependency view
D. Workflow Model
D. Workflow Model
__________ define the processing path of the workflow, depending on conditions defined in each activity.
A. Transition
B. None
C. Approvals
D. Connectors
A. Transition
__________ offer a quick form of filter navigation
A. Topic
B. Menu
C. Choice
D. Breadcrumps
D. Breadcrumps
ESS users does not have a role
A. True
B. False
A. True
What is the platform name for user table?
A. sys_id
B. sys_users
C. user_id
D. sys_user
D. sys_user
ServiceNow does not perform on-demand backups
A. False
B. True
B. True
________ is used to grant access to applications and modules.
A. ACL
B. Assignment Rules
C. Roles
D. User Access
C. Roles
In which of the following requirements we can’t write scheduled jobs.
A. To send an email notification everyday
B. To update old records
C. To check condition everyday
D. For form validation at client side everyday
D. For form validation at client side everyday
Can one user open an incident by email? if so, what is utilized?
A. Outbound email action
B. Notifications
C. Inbound email action
D. Workflows
C. Inbound email action
What controls enable administrators to set mandatory and read only states for fields and can be used to enforce data consistence across applications? A. Business Rule B. Data Policy C. UI Policy D. Client Script
B. Data Policy
By using ________ two tables can be joined virtually.
A. Schema Map
B. Base table
C. Database views
D. Extended Tables
C. Database views
What’s the name of text indexing search engine ?
A. Global search
B. Filter Navigator
C. Filter search
D. Zing
D. Zing
cmdb_ci_server inherits which class ?
A. cmdb_ci_pheriperals
B. cmdb_ci_computer
B. cmdb_ci_computer
Which utility is used to determine if field names in an Import Set match the field names on the target table when
importing data into ServiceNow?
A. Transform Maps
B. Auto map matching fields
C. Business Service managment map
D. Map Transform
B. Auto map matching fields
The bellow will define how departments work together to meet the service level requirements documented.
A. OLA
B. UC
C. SLA
D. Contract Management
A. OLA
Which provides a graphical representation of other tables related to a specific table , either through class extension or reference ?
A. BSM Map
B. Dependency view
C. Schema Map
D. CMDB
C. Schema Map
The 3 methods of populating CMDB
A. Update Set B. Transform Map C. Manual Input D. Import Set E. Integrate with external CMDB
C. Manual Input
D. Import Set
E. Integrate with external CMDB
What is a tool that will auto populate the CMDB about your windows computer.
A. Discovery
B. Import Set
C. Help the help desk
D. Variable set
C. Help the help desk
What are the two ways to generate events.
A. Knowledge Base
B. Business Rule
C. Log entry
D. Workflow
B. Business Rule
D. Workflow
When an upgrade is applied?
A. None
B. Everything will be upgraded
C. Any record that has been altered from the base state by the customer will be exempted
C. Any record that has been altered from the base state by the customer will be exempted
____________ contains information about data type, character limit, default value, dependency, and other attributes of a field.
A. System Dictionary
B. Sytem Definition
C. Tables and Columns
D. Task table
A. System Dictionary
Gauge is added to:
A. Favorite
B. User Menu
C. User Profile
D. Homepage
D. Homepage
How do you change the color of the instance?
A. Under Content Management
B. Navigation Menu. Under Content Management
C. User Menu
D. All of the above
B. Navigation Menu. Under Content Management
Which of the following is data save to?
A. Form
B. List
C. Table
D All
C. Table
Which among the following is true regarding ACL?
A. If there are row and field ACLs, user has to satisfy both to have access to the field.
B. If there are row and field ACLs, user has to satisfy either to have access to the field.
A. If there are row and field ACLs, user has to satisfy both to have access to the field.
On the client script which of the following variables cannot be used?
A. g_form
B. producer.variable
C. gs.include()
D. jslog
B. producer.variable
C. gs.include()
Client Script runs at client side onLoad, onchange and onSubmit of the form, BR runs at server side before/after record in inserted, updated or deleted.
A. True
B. False
A. True
What are the workflow activities?
A. Task B. Utilities C. Conditions D. Times E. Approvals F. Notifications
A. Task B. Utilities C. Conditions D. Times E. Approvals F. Notifications
What does “Installation Exits” represents?
A. It contain details how to kill all the process running on the instance.
B. It contain details regarding the welcome page once instance is moved into production stage.
C. It contain details for how user will be redirected once he is logged out from the instance.
C. It contain details for how user will be redirected once he is logged out from the instance.
in BSM map, the CI against which the map is displayed, is shown
A. On top of the map, showing both upstream and downstream CIs.
B. In middle of the map, showing both upstream and downstream CIs.
C. In extreme left of the map, showing only downstream CIS.
D. In extreme right of the map, showing only upstream CIs.
B. In middle of the map, showing both upstream and downstream CIs.
In Which table user to group mapping is stored?
A. sys_user_grmember
B. sys_user
C. sys_gr_user
D. sys_grp
A. sys_user_grmember
A transform map is a set of set of field maps that detemine the relationships between fields in a import set and fields in an export set.
A. True
B. False
B. False
Choose correct statement
A. Column is a record and a row is a field
B. Column is a field and row is a record
B. Column is a field and row is a record
What steps will you take to load data from spreadsheet?
A. Load data, sync data, create transform map, transform.
B. Sync data, create transform map, transform.
C. Create transform map, transform.
D. Load data, create transform map, transform.
D. Load data, create transform map, transform.
ACL is applied on
A. groups
B. tables and field in table
C. applications/modules
D. user
B. tables and field in table
Which of the following is not a way to apply approval in Service Now?
A. Approval Rules
B. All (above) can be used to apply approvals
C. Process Guide
D. Workflow
B. All (above) can be used to apply approvals
SLA include actions tha can be triggered when during the lifecycle?
A. anytime
B. User defined time
A. anytime
Upgrade of instance, which is true?
A. Customizations are lost
B. As an SN Admin, you will manually do it
C. it happens once in a year at 8 pm
B. As an SN Admin, you will manually do it
SLA, OLA, and UC are configured in which module?
A. Request
B. SLM
C. SOW
D. Gauge
B. SLM
What is the purpose of a service catalog workflow?
A. To create workflows to drive request fulfillment. Workflows can generate and assign tasks, or run scripts and sub flows.
B. To create workflows to drive change fulfillment. Workflows can generate and assign tasks, or run scripts and sub flows.
A. To create workflows to drive request fulfillment. Workflows can generate and assign tasks, or run scripts and sub flows.
Workflow versions captured in wf_workflow_version?
A. False
B. True
B. True
You can find bellow Components in Workflow welcome screen:
A. Conditions
B. list display filters
C. new workflows buttons
D. palette tabs
B. list display filters
C. new workflows buttons
D. palette tabs
A _______ is one record stored in the sys_user_group
A. group
B. roles
C. users
D. assignment group
A. group
Which one on the homepage will access Knowledge ?
A. Report
B. All
C. News
D. catalog item
C. News
Which one on the homepage will access Knowledge ?
A. Report
B. All
C. News
D. catalog item
C. News
A ______ is a cell in a table which holds an individual piece of data.
A. Record
B. Data
C. List
D. Field
D. Field
Ways to populate CMDB
A. LDAP
B. Import Set
C. Discovery
D. Help the help desk
B. Import Set
C. Discovery
D. Help the help desk
Select the correct statement
A. it will be a good practice to include many changes in a single update set
B. it is always a good practice to have many changes, many updates sets
B. it is always a good practice to have many changes, many updates sets
Customer request support team to make short description as a mandatory field on Incident table.
The technical support team member select the mandatory check box through “Configure Dictionary “ on the incident form.
A. this will make short description field mandatory on change table as well.
B. this will not make description field mandatory on the change table.
C. the solution will work perfectly well, as the short description field s now mandatory on incident table
D. none
A. this will make short description field mandatory on change table as well.
This is a condition builder format
A. Variable > Condition > value
B. Field > Condition > Value
C. Field > Operator > Value
D. None
F-O-V
C. Field > Operator > Value
What are the fields that cannot be edited by List editor?
A. Array fields
B. glide_time
C. html
D. all
D. all
Access Controls are evaluated from general to specific, allowing access access if all conditions are true?
A. True
B. False
B. False
SLA ( Service Level Agreement ) Definition is a record in ________ Table.
A. contract_sla
B. incident_sla
C. sla
D. task_sla
A. contract_sla
The ________ module will track every upgrade made to the system.
A. update set
B. upgrade history
C. import set
D. none
B. upgrade history
Select correct statement/s
A. metric can gather data as the data is updated.
B. metric measures data over time to show past history.
C. metric definition provides a declarative way of defining metrics, and once defined the data for the metric is gathered and occurrences of the metric are calculated and stored.
D. a metric is used to measure and evaluate the effectiveness of ITSM Process.
A. metric can gather data as the data is updated.
B. metric measures data over time to show past history.
C. metric definition provides a declarative way of defining metrics, and once defined the data for the metric is gathered and occurrences of the metric are calculated and stored.
D. a metric is used to measure and evaluate the effectiveness of ITSM Process.
onCellEdit() : Runs when ___________
A. when a particular field changes value.
B. a cell in a list changes value.
C. a cell on a form changes value.
D. a field on the form is updated
B. a cell in a list changes value
Only one update set can be the default set for any application scope?
A. True
B. False
A. True
You can find below Components in Workflow welcome screen
A. List Display Filters
B. Conditions
C. Palette tabs
D. New Workflow Buttons
A. List Display Filters
C. Palette tabs
D. New Workflow Buttons
What you mean by SaaS
A. Software as a Security
B. Software as a Solution
C. Software as a Service
D. None
C. Software as a Service
You can draw multiple transitions from the same activity condition if the activity executes concurrently.
A. False
B. True
B. True
_______ is a toolbar on the left side of the screen which provides quick access to features such as bookmarks and flyout windows
A. The application navigator
B. The Edge
C. Bookmarks
D. History
B. The Edge
Use _______ to retain timing information for an SLA when a task record changes
A. Start Condition
B. Set start to
C. Retroactive start
D. Retroactive pause
C. Retroactive start
By default all users can read, create, and edit knowledge articles in a knowledge base
A. False
B. True
B. True
LDAP will store users passwords.
A. False
B. True
A. False
If importing data, how do you avoid from importing duplicates?
A. Coalesce field
B. sys_id
C. Transform field
D. Unique id
A. Coalesce field
What provides a guide for moving data from import Sets?
A. target table
B. import set table
C. transform map
D. inbound webservice
C. transform map
Global default update set can be moved from one instance to another
A. False
B. True
A. False
What is field ?
A. field is a value
B. field is a row in a table
C. A field is a cell in a table
D. field is a variable
C. A field is a cell in a table
Select all correct statement’s related to MID Server
A. You can use the MID Server for LDAP authentication.
B. A Mid Server support SSL Connection.
C. You can use the MID Server to import data over LDAP.
D. Using a MID Server to establish an LDAP connection prevents you from having to expose the LDAP server to external network traffic.
E. The MID server facilitates communication and movement of data between the plataform and external applications, data sources, and services
C. You can use the MID Server to import data over LDAP.
D. Using a MID Server to establish an LDAP connection prevents you from having to expose the LDAP server to external network traffic.
E. The MID server facilitates communication and movement of data between the plataform and external applications, data sources, and services
UI policies dynamically change information on a form and control custom process flows for tasks.
A. True
B. False
A. True
Data dictionary tables : _________
A. Provides information about data types.
B. Provides a list of all existing tables, with columns, column attributes, and indexes
C. Contains additional information that defines database elements
D. Provides language translation
C. Contains additional information that defines database elements
ServiceNow can update the internal LDAP records
A. False
B. True
A. False
When you delete a table what else gets deleted?
A. Choice list items, forms, form sections. Lists. And related lists, reports, gauges and reference fields, users, groups.
B. Records, choice list items, forms, form sections. Lists. And related lists, reports, gauges and reference fields
B. Records, choice list items, forms, form sections. Lists. And related lists, reports, gauges and reference fields
T or false: resetting the list layout globally will over ride personal preferences?
A. False; not out of the box. You can probably blow away a database record to do that
B. True
A. False; not out of the box. You can probably blow away a database record to do that
Tables that have red bars in the schema map are what?
A. Extended tables
B. Referenced tables
C. Custom tables
B. Referenced tables
What does the light red form field indicator mean?
A. A requires field that has a saved value
B. It require priority
C. A requires field that has a updated value
A. A requires field that has a saved value
Which one of the following describes when before Business Rules execute their script logic?
A. Before onChange Client Scripts
B. Before records are written to the database
C. Before a form loads
D. After a form loads but before control is given to the user.
E. Before Business Rule Actions
B. Before records are written to the database
What are the two base tables in SN?
A. Task and sys_user
B. Task and incident
C Task and request
D. Task and cmdb_ci
D. Task and cmdb_ci
What is a role?
A.It is one metric in the security_role table; and, it’s a persona that is assigned to a group or person, i.e., grant access and assign security controls.
B. It is one record in the acl_role table; and, it’s a persona that is assigned to a group or person, i.e., grant access and assign security controls.
C. It is one record in the sys_user_role table; and, it’s a persona that is assigned to a group or person, i.e., grant access and assign security controls.
C. It is one record in the sys_user_role table; and, it’s a persona that is assigned to a group or person, i.e., grant access and assign security controls.
When you create a new app … What automatically gets created?
A. Roles, menu and files under related links … But not a table.
B. Roles, menu, related links and a table
C. Roles, menu, files under related links and a table
A. Roles, menu and files under related links … But not a table
What is a sys_id?
A. It is a unique 64 character globally unique id used to identify a record; so, when you send someone an incident link … The sysid is within the link.
B. It is a unique 08 character globally unique id used to identify a record; so, when you send someone an incident link … The sysid is within the link.
C. It is a unique 16 character globally unique id used to identify a record; so, when you send someone an incident link … The sysid is within the link.
D. It is a unique 32 character globally unique id used to identify a record; so, when you send someone an incident link … The sysid is within the link.
D. It is a unique 32 character globally unique id used to identify a record; so, when you send someone an incident link … The sysid is within the link
How does the field type collection behave?
A. It’s the control record of the table and determines whether the table will be audited, default sorting, attributes of table and how it will behave when it is a reference field.
B. It’s the control table of the record and determines whether the table will be audited, default sorting, attributes of table and how it will behave when it is a reference field.
C. It’s the control fields of the table and determines whether the table will be audited, default sorting, attributes of table and how it will behave when it is a reference field
A. It’s the control record of the table and determines whether the table will be audited, default sorting, attributes of table and how it will behave when it is a reference field
Where can you get a list of existing tables, with column, column attributes and indexes?
A. Filter Navigator
B. Tables & Columns (sys-db_objects)
C. Global search
B. Tables & Columns (sys-db_objects)
What are the out of box progress stages for a request?
A. Open > working in progress > on hold > closed
B. Open > ask for approval > approved > completed
C. Waiting for approval > approved > pending > completed
C. Waiting for approval > approved > pending > completed
Which of the following are NOT methods from the GlideRecord API? More than one response may be correct.
A. query()
B. addAndQuery()
C. addOrQuery()
D. addEncodedQuery()
E. addQuery()
B. addAndQuery()
C. addOrQuery()
Which of these classes are part of the ServiceNow server-side API? More than one response may be correct.
A. GlideSystem (gs)
B. GlideForm (g_form)
C. GlideDateTime
D. GlideDate
E. GlideUser (g_user)
A. GlideSystem (gs)
C. GlideDateTime
D. GlideDate
Which of the following are NOT true about the current object? More than one response may be correct.
A. The current object is automatically instantiated.
B. The current object property values never change after a record is loaded from the database.
C. The properties of the current object are the same for all Business Rules.
D. The current and previous objects are sometimes identical.
E. The current and previous objects are always identical
B. The current object property values never change after a record is loaded from the database.
E. The current and previous objects are always identical
What is the difference between an after Business Rule and an async Business Rule?
A. async Business Rules execute their script logic after records are written to the database.
B. Both after and async Business Rules execute their script logic after records are written to the database.
C. after Business Rules execute their script logic after records are written to the database.
B. Both after and async Business Rules execute their script logic after records are written to the database.
What is the edge?
A. It’s new gray toolbar on the left hand side of the screen
B. It’s toolbar on the top
C. It’s all ServiceNow
D. It’s the Global text search
A. It’s new gray toolbar on the left hand side of the screen
