Service Catalog Overview Flashcards
1
Q
If the end user wants to report an Incident, where do they navigate on the service portal?
A. In the Software Category in the Service Catalog
B. In the Can We Help You? Category in the Service Catalog
C. In the Infrastructure Services Category in the Service Catalog
D. In the Quick Links Category in the Service Catalog
A
B. In the Can We Help You? Category in the Service Catalog
2
Q
When using the Service Portal, how do end users typically access the service catalog? A. In the Knowledge Base B. Under System Status C. In the Community D. Under Request Something
A
D. Under Request Something
3
Q
Which of the following aspects of the service catalog application can a user with only the Catalog Administrator role manage? Select 3 Answers from the below options. A. Categories B. Catalogs C. Business Rules D. Catalog Items E. Scripting functions
A
A. Categories
B. Catalogs
D. Catalog Items
4
Q
From the end user's perspective, how are the products and services in the service catalog organized? A. Incidents and Problems B. Tickets and Requests C. Categories and Subcategories D. Task and Subtasks
A
C. Categories and Subcategories
5
Q
Where does the System Administrator navigate to edit a catalog item? A. Create Incident B. Service Catalogs C. Service Portal D. Maintain Items
A
D. Maintain Items
6
Q
What are the two options to define the fulfillment process for a service catalog item? A. Workflow B. Plan C. Flow D. Roadmap
A
A. Workflow
C. Flow
