Catalog Administration Overview

Question 1

What is created when an order is placed for a catalog item? Select 3 Answers from the below options.

A. A Request Item (RITM) record
B. A Variable
C. A Request (REQ) record
D. One or more Service Catalog Task (SCTASK) records
E. A Variable Set

Answer 1

REQ>RITM>SCTASK

A. A Request Item (RITM) record
C. A Request (REQ) record
D. One or more Service Catalog Task (SCTASK)

Question 2

What represents multiple related request items grouped together as one request?

A. Catalog Item
B. Variable Set
C. Order Guide
D. Record Producer

Answer 2

C. Order Guide