Task Management Overview

Question 1

Which of the following are ways to collaborate with team members on Tasks? Select 4 Answers from the below options.
A. Connect chat
B. Work notes
C. Activity stream
D. Additional comments
E. User presence

Answer 1

A. Connect chat
B. Work notes
C. Activity stream
E. User presence

Question 2

Which of the following best describes Tasks? Select 3 Answers from the below options.
A. Tasks lead to quicker resolution times
B. Tasks are repeatable processes
C. Tasks minimize the possibility of human error
D. Tasks can only be performed once

Answer 2

A. Tasks lead to quicker resolution times
B. Tasks are repeatable processes
C. Tasks minimize the possibility of human error

Question 3

Which of the following is a best practice when configuring Assignment Rules or Predictive Intelligence? Select 4 Answers from the below options.
A. Setting an Assignment group and User based on Category and Subcategory
B. Setting a User based on Category and Subcategory
C. Setting an Assignment group based on Category and Subcategory
D. Setting an Assignment group based solely on Subcategory (Category = None)
E. Setting an Assignment group and User based on the Short description

Answer 3

A. Setting an Assignment group and User based on Category and Subcategory
B. Setting a User based on Category and Subcategory
C. Setting an Assignment group based on Category and Subcategory
E. Setting an Assignment group and User based on the Short description

Question 4

Which tab contains the Activity Stream for a task?

A. Resolution Information
B. Conflicts
C. Related Records
D. Notes

Answer 4

D. Notes