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CSA > CSA > Flashcards

CSA Flashcards

1
Q

A role is a:

a) individual to whom you have granted access to your ServiceNow instance.
b) set of members to a subscription.
c) collection of tasks.
d) collection of permissions
e) set of users delegated to perform different tasks

A

d) collection of permissions

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2
Q

Which of the following workflow types does the Now Platform provide? Select 3 Answers from the below options.

a) Employee
b) End user
c) Information Tech
d) Customer

A

a) Employee
c) Information Tech
d) Customer

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3
Q

Which of the following is the primary way to interact with the applications and data in a ServiceNow instance?

a) Service Portal
b) Workspace
c) Now mobile
d) Now Platform UI

A

d) Now Platform UI

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4
Q

What is location to impersonate another user?

a) Banner
b) Application Navigator.
c) User Menu.
d) System settings

A

a) Banner

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5
Q

What are the three main screen elements of the Now Platform User Interface? Select 3 Answers from the below options.

a) Application Navigator.
b) Banner frame.
c) Application frame.
d) Content frame.
e) Banner content

A

a) Application Navigator.
b) Banner frame.
d) Content frame.

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6
Q

Which of the following branding features can be configured? Select 4 Answers from the below options.

a) Navigator responses.
b) System date/time formatting.
c) Browser tab title.
d) Navigator background and text colors.
e) Navigator position.
f) Banner image, text, and colors.

A

b) System date/time formatting.
c) Browser tab title.
d) Navigator background and text colors.
f) Banner image, text, and colors.

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7
Q

Each ServiceNow solution provides its own guided setup. When implementing IT Service Managment (ITSM), where would you navigate in order to update Now Platform user interface branding, including the company logo and colors? Select 2 Answers from the below options.

a) System Properties > Basic Configuration UI16.
b) System Properties > My Company.
c) Team Development > Properties.
d) Guided Setup > ITSM Guided Setup.

A

a) System Properties > Basic Configuration UI16.

d) Guided Setup > ITSM Guided Setup.

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8
Q

Lists provide context menus at three different levels. What are the names of those context menus? Select 3 Answers from the below options.

a) List column context menu.
b) List title menu.
c) List filter context menu.
d) List fields context menu.
e) List description menu.

A

a) List column context menu.
b) List title menu.
d) List fields context menu.

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9
Q

Which menu can users access to display actions that involve creating quick reports, configuring lists, and exporting data?

a) Value Context Menu.
b) Column Context Menu.
c) Record Context Menu.
d) List Context Menu.

A

b) Column Context Menu.

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10
Q

A column in a list represents what in the ServiceNow instance?

a) A field.
b) A list.
c) A record.
d) A filter.

A

a) A field.

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11
Q

Which search feature can be used to help narrow down search results in ServiceNow?

a) Context Finder.
b) Wildcard Characters.
c) Containers.
d) Platform Locator.

A

b) Wildcard Characters.

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12
Q

A field can be added to a table and form by accessing which part of the Form Designer interface?

a) Form Settings.
b) Form Views.
c) Field Formatter.
d) Field Navigator.

A

d) Field Navigator.

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13
Q

How you quickly create new/change exist form layout. Select 3 Answers from the below options.

A. Layout List
B. Page header
C. Filter navigator
D. form layout
E. form designer
A

B. Page header
C. Filter navigator
D. form layout

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14
Q

Which menu provides options related to viewing, configuring, creating favorites, and saving form data?

A. Form Layout Menu
B. Form Context Menu
C. Form Column Menu
D. Form Personalization Menu

A

B. Form Context Menu

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15
Q 
Where can users set their notification subscription preferences?
A. Notification settings
B. System settings
C. Email settings
D. Subscription settings
A

B. System settings

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16
Q

To see the notifications that are currently defined on the Now Platform, you can navigate to:

A. System Definitions > Notifications
B. Notifications > Email > System Notifications
C. System Notification > Definitions
D. System Notification > Email > Notifications

A

D. System Notification > Email > Notifications

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17
Q 
Which feature allows users to manage which notifications they receive about various activities occurring in the platform?
A. Subscriptions
B. Platform Chat
C. Now on Now
D. ServiceNow Mobile
A

A. Subscriptions

18
Q 
Which phase of the Report designer lets you set a group for the report visualization?
A. Style
B. Data
C. Configure
D. Type
A

C. Configure

19
Q 
What is the recommended way to share a report?
A. Download as PDF
B. Share the report
C. Email an attachment
D. Publish to an instance URL
A

B. Share the report

20
Q

If an article has no defined restriction how end-user could read this article?

A. Taking a screenshot
B. Copying and pasting the text
C. Sharing the keywords
D. A permalink

A

D. A permalink

21
Q 
Which feature allows end users to post questions and answer other user questions?
A. Social FAQ
B. Social Q&A
C. Ask ServiceNow
D. Neighborhoods
A

B. Social Q&A

22
Q 
Where does the System Administrator navigate to edit a catalog item?
A. Create Incident
B. Service Catalogs
C. Service Portal
D. Maintain Items
A

D. Maintain Items

23
Q 
What are the two options to define the fulfillment process for a service catalog item?
A. Workflow
B. Plan
C. Flow
D. Roadmap
A

A. Workflow

C. Flow

24
Q 
When using the Service Portal, how do end users typically access the service catalog?
A. In the Knowledge Base
B. Under System Status
C. In the Community
D. Under Request Something
A

D. Under Request Something

25
Q 
Which of the following are Flow Designer triggers? Select 3 Answers from the below options.
A. Schedule-based
B. Record-based
C. Application-based
D. Role-based
A

A. Schedule-based
B. Record-based
C. Application-based

26
Q 
Which of the following are true regarding Flow Designer? Select 3 Answers from the below options.
A. Integrates with third party systems
B. Requires scripting experience
C. Saves time
D. Provides automation tools
A

A. Integrates with third party systems.
C. Saves time.
D. Provides automation tools.

27
Q 
Virtual Agent offers a personalized customer experience by automating typical Tier 1 support tasks, including which of the following? Select 3 Answers from the below options.
A. Answering FAQs
B. Performing diagnostics
C. Translating languages
D. Providing how-to information
A

A. Answering FAQs
B. Performing diagnostics
D. Providing how-to information

28
Q

The purpose of Virtual Agent is to help users do which of the following? Select 3 Answers from the below options.

A. perform common work tasks
B. obtain information
C. update financial records
D. make decisions

A

A. perform common work tasks
B. obtain information
D. make decisions

29
Q

What is created by default when you create a new table? Select 2 Answers from the below options.

A. Module with the plural of the table Label (e.g. Infinities)
B. Dashboard to manage the table’s activity
C. Application Menu with the same name as the table Label (e.g. Infinity)
D. A table specific admin role

A

A. Module with the plural of the table Label (e.g. Infinities).
C. Application Menu with the same name as the table Label (e.g. Infinity).

30
Q

What types of permissions can be configured in an access control rule? Select 3 Answers from the below options.
A. Groups
B. Roles
C. Users
D. Conditions
E. Script that sets the ‘answer’ variable to true or false

A

B. Roles
D. Conditions
E. Script that sets the ‘answer’ variable to true or false

31
Q

In what order are access controls evaluated?

A. First at the Field-level (most specific to most general), then at the Table-level (most specific to most general)
B. First at the Table-level (most specific to most general), then at the Field-level (most specific to most general)

A

B. First at the Table-level (most specific to most general), then at the Field-level (most specific to most general)

32
Q 
Which option allows you to update existing Target Table records when importing data from an import set?
A. Unique
B. Transform
C. Coalesce
D. Mandatory
A

C. Coalesce

33
Q

Which tool is used to determine relationships between fields in an import set and an existing table?

A. Target Table
B. Coalesce
C. Import Set
D. Transform Map

A

D. Transform Map

34
Q

What are the three key tables in the CMDB? Select 3 Answers from the below options.

A. CMDB Baseline [cmdb_baseline]
B. CMDB Properties [cmdb_properties]
C. Base Configuration Item [cmdb]
D. CI Relationship [cmdb_rel_ci]
E. Configuration Item [cmdb_ci]
A

C. Base Configuration Item [cmdb]
D. CI Relationship [cmdb_rel_ci]
E. Configuration Item [cmdb_ci]

35
Q

What is a CI? Select 3 Answers from the below options.

A. Configuration Item
B. Tangible (e.g. hardware, software, servers) entities
C. Intangible (e.g. business services, email) entities
D. configuration_admin role
E. Configuration Management Databse

A

A. Configuration Item
B. Tangible (e.g. hardware, software, servers) entities
C. Intangible (e.g. business services, email) entities

36
Q

What is created when an order is placed for a catalog item? Select 3 Answers from the below options.

A. A Request Item (RITM) record
B. A Variable
C. A Request (REQ) record
D. One or more Service Catalog Task (SCTASK) records
E. A Variable Set
A

REQ>RITM>SCTASK

A. A Request Item (RITM) record
C. A Request (REQ) record
D. One or more Service Catalog Task (SCTASK)

37
Q 
What do you configure to instruct fields how to behave on a form when a UI policy is triggered?
A. Data Policy
B. UI Actions
C. UI Policy Action
D. Client Script
A

C. UI Policy Action

38
Q

Which of the following run scripts client-side? Select 2 Answers from the below options.

A. Script Include
B. Client Script
C. Business Rule
D. UI Policy

A

B. Client Scrip

D. UI Policy

39
Q

Which script runs when a record is displayed, inserted, updated, deleted, or when a table is queried?
A. UI Policy
B. Business Rule
C. Client Script

A

B. Business Rule

40
Q

Which ServiceNow product provides the ability to quickly integrate with 3rd party applications without scripting?

A. Service Portal
B. IntegrationHub
C. Visual Task Boards
D. Flow Designer

A

B. IntegrationHub

41
Q

What protects applications by identifying and restricting access to available files and data?

A. Scope
B. Delegated Development
C. The admin Role
D. Access Control

A

A. Scope

42
Q

What ServiceNow feature can be used to begin the creation of an application?

A. IntegrationHub
B. System Dictionary
C. Configuration Management Database (CMDB)
D. Guided Application Creator

A

D. Guided Application Creator

CSA (24 decks)

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