Tweleve Test Flashcards
Answer the telephone with a(n) .
smile
Answer the telephone by the what
_ ring.
third
appropriate greeting includes
the name of the office, Your name → and asking how you can be of assistance
List four elements of speech when speaking on the phone
Clarity enunciation inflection pitch
Indentifying the caller helps
to protect the patient confidention information
Telephone calls made in the office should be limited to
Business calls
If you left a patient on hold how long till you should check on them
30 secs
The first five components of a message
First and last name
Telephone number including area code
Reason for call
name of person is trying to reach
date ana time of The call
Before calling a patient, review his medical records to
establish who has been given permission to receive information about the patient.
Do not indicate why you are calling until
you have the patent on the phone.
When leaving a message
State your_name
State the name of the patient’s doctor for whom you work, not the name of the practice
State the _phone humber where you can be reached
Do not leave any additional as doing so could breach confidentiality
Results may not be divulged until the physician has
reviewed the results and given written or verbal permission
Never leave a message that includes
test results
