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1
Q

qualities of a professional medical assistant

A

tact, diplomacy, curtsy, respect, dignity, integrity

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2
Q

what should be the number one priority of a health care professional

A

the patients safety and welfare

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3
Q

you should take advantage of what

A

every learning opportunity and offer to teach others

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4
Q

what are the learning styles

A

auditory, visual, and kinesthetic

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5
Q

medical assistants are not permitted to do what

A

to offer opinions about physician’s diagnosis, discuss the course of action the physician has set forth, tell what they would do in the patients positions

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6
Q

when does negligence occur

A

when a patient is injured as a results of a health care professional not exercising the reasonable person standard

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7
Q

four D’s of negligence

A

duty, dereliction or neglect of duty, direct cause, damages

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8
Q

a medical assistant may be sued if they

A

work outside of there scope of practice as identified by state laws

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9
Q

what are Blanchard and Peale ethical model questions

A

is it legal, is it ethical, how will the action makes me feel, how would it feel if it were me

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10
Q

the health insurance portability and accountability act in what year

A

1996

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11
Q

what are the four main types of microorganism

A

bacteria, fungi, protozoa, rickettsia/viruses

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12
Q

what are the three examples of MDROs

A

MRSA, VRSA, VRE

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13
Q

what are the four cardinal sight of acute inflammation

A

redness, heat, swelling, pain

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14
Q

what provides the first defense against the spread of disease

A

hand hygrine

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15
Q

when should hand washing occur

A

every third time hand hygrine is preformed

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16
Q

first step of removing PPE

A

remove gloves

17
Q

second step of removing PPE

A

remove goggles or face shield

18
Q

third step of removing PPE

A

remove gowns

19
Q

fourth step of removing PPE

A

remove mask or respirator

20
Q

what are the stages of grief

A

denial, anger, bargaining, depression, acceptance