TUI Research Flashcards
How many people do TUI employ?
65,000
What are TUI?
Leading global travel and leisure experience company
What are TUI “all about”?
Creating unforgettable holiday experiences for people all around the World
What to TUI pilots “not just do”?
Don’t just operate flights; we create moments of happiness in the sky
What are TUI pilots at the heart of?
At the heart of holiday magic
What is a customer-related goal of a TUI pilot?
From the moment our passengers step on board, ensure the journey is unforgettable.
What is TUI’s view on diversity?
People are as diverse as the destinations we fly to
What is TUI’s mindset? What does this mean?
Let’s TUI it!
Creating happiness; tackling challenges each day together, with a positive, can-do attitude.
What are TUI’s values? Explain them and how you relate to them.
Trusted: owning our actions; prioritising honesty; consistently act in the best interests of colleagues and customers.
Unique: embrace diversity; play to each other’s individual strengths; provide exceptional customer service.
- GEC diversity; Cov memories / extra Maccies toy service.
Inspiring: go above and beyond with a smile; embracing learning and new ideas for continuous improvement; driven by passion and pride in accomplishments.
- Cov bad wx ops / filming trial flights; Borg voluntaries; 16th bday inspiration
What is TUI’s vision? Explain it. Give 5 examples of how I relate to this.
Excellence in leisure experiences: excellence is what we strive for in everything we do.
- Exceeding PPL Theory pass mark
- 16th bday solo
- Students exceeding prediction’s at Peter’s
- Above and beyond in customer service at Cov
- Voluntaries in Borg
What is TUI’s brand purpose? Give 3 examples of how I relate.
TUI creates moments that make life richer.
- Introducing new students to the magic of flying
- Fliming trial flights
- Bad wx ops (tour of fleet and hangers)
What is TUI’s customer promise?
Live Happy
What are TUI’s 3 behaviours?
We make it happen. We make it personal. We make it meaningful.
What are TUI’s three P’s of responsibility?
People, Planet, Progress
What are TUI committed to using tourism for?
As a force for good globally.
What are TUI’s 2030 emission targets and who validates them?
Airline: cut emissions by 24%
Cruises: cut emissions by 27.5%
Hotels: cut emissions by 46.2%
Validated by Science-Based Targets Initiative
What are TUI’s net-zero targets?
Net-zero carbon emissions by 2050
How have TUI’s emissions changed since 2008?
Reduced by 18%
How many projects is the TUI Care Foundation currently responsible for, and in how many countries?
70 projects in 30 countries
What does TUI Care Foundation aim to do? What 2 tangible examples of doing this are there?
Harness positive impacts of tourism to make a difference for people and places around the world.
- Building projects
- Helping communities thrive
How can TUI’s business model be summed up? (4 contributing factors)
Delivering on profitable growth, driven by a differentiated product, customer flexibility and choice, with a strong focus on operational efficiency.
How does TUI promote customer flexibility? (4 main reasons)
Operate 5 airlines across Europe to enhance customer reach.
Partner with 1200 travel agencies and variety of hotel brands to enhace customer choice.
Highly digitised booking systems that can be accessed anywhere easily.
Partner with other airlines to deliver package holidays in unique locations. (Oman Air example).
Which segments make up the TUI Group Strategy?
Customer Eco System; Holiday Experiences; Sustainability; People; Markets & Airline.
What is TUI’s formula for a Winning Team?
Group Strategy + Quality and Sustainability = Winning Team
