Aer Lingus Ethos / Knowledge Flashcards by Jack Ryan

4 Benefits?

Enhanced contributory pension scheme (21% contribution from AL; 11% employee)

Staff travel: discounted rates with AL and partners for friends & family

Learning & Development oportunties: lifelong learning and progression

Career advancement

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How many staff at AL? How many of these are pilots?

4500; 800

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What is the bidding system?

Preferential roster bidding system

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How many hours are you likely to fly on short haul?

800-900 annually

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How is career progression determined?

Through command development process, leading to Captain for those who are successful.

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What 2 things are a big part in the life of an AL pilot? What does this mean?

Safety and ongoing training.

Pilots can expect many assessments in addition to the 6 monthly simulator checks and annual online checks required.

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What are 3 career progression opportunities? Give 2 examples.

Project work, training, recruitment.

Flight operation projects, training whilst continuing flying duties.

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What is available to cadet pilots?

Regular mentoring, guidance and support from the AL Cadet Liaison Pilot.

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How long is the training?

14 months at flight school

4 months type rating

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What do Aer Lingus describe themselves as?

Career Airline

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When were Aer Lingus founded?

1936

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Where was Aer Lingus’ first flight from?

Bristol

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How many destinations do Aer Lingus fly to?

Over 80

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What does IAG provide Aer Lingus?

Strength and backing

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What 2 generic things are AL doing to invest in the future?

Fuel-efficient fleet; invest in more sustainable flight operations.

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What is AL’s purpose?

Going above and beyond to connect people, places, and possibilities

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What is AL’s vision?

To be the heart of travel to, through, and beyond Ireland for generations to come

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What is AL’s mission?

To make every journey count. We do this with care and consideration for people and planet.

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Where are AL’s bases?

Dublin (main); Cork; Shannon

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What are AL’s 5 values?

SCOLS

We put safety first

We are customer focused

We’re stronger together

We own it

We look forward

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How many passengers do AL have annually?

11 million

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What are AL seeking to do with regards to D&I in their workforce?

Reflect the diversity of customers

Through which 5 ways are AL promoting D&I?

RAWDS

Recruitment (accommodating for all candidates; continuous updating of interviewer training programme)

Development (Integrated D&I into leadership and professional development programmes)

Awareness (Signed the Diversity Charter Ireland which has been introduced to all employees)

Women in Leadership (Programme offers coaching and mentoring to future leaders)

Supporting customers with disabilities and reduced mobility (disability awareness training for front-line colleagues)

What percentage of AL employees are female?

46%

How many leadership roles are female in AL?

35%

How many routes do AL offer?

100

What have AL proudly been doing for nearly a century?

Connecting Ireland to the world

What is AL's fleet optimised for?

Optimal efficiency, safety, and comfort

Explain the fleet

A330-300 (largest) A330-200 (best range) A321XLR (newest) A321neo LR (both transatlantic and European flights) A320neo (newest on short-haul) A320 (most common) ATR72-600 (most sustainable) Over 50 aircraft

Who are AL's 8 partner airlines? | What does this allow?

Air Canada Alaskan Airlines AA BA AL regional (operated by Emerald Airlines) Iberia JetBlue United Airlines | Provides seemless connections worldwide

How do AL provide a competitive advantage? LIP LN

Loyalty scheme (AerClub) Partner Airlines IAG Long-haul Not a "no frills" airline (known for warm, iconic customer service)

What are IAG committed to with regards to sustainability?

Net-zero carbon emissions by 2050

What 5 things are Aer Lingus doing in the air for sustainability?

Fuel-efficient fleet Sustainable fuel choices Reducing noise of fleet Removing single-use plastics and introducing recycling Reducing water consumption

What 2 additional things are AL doing on the ground for sustainability?

Reducing energy consumption in Airports and Offices Increasing the use of EVs

What is AL's timeline to Net-zero called? What 4 things are included? | FSCI

"Destination 2050" Fuel-efficient aircraft SAF Carbon offsets and carbon removals Infrastructure & operational efficiencies

What is AL's sustainability success validated by?

IEnvA, which provides an Environmental Certificate

What are the 4 key pillars of AL's sustainability agenda? | CWNE

Carbon reduction & SAF Waste reduction & recycling Noise reduction Energy efficiency

How much fuel saving does the neo contribute to?

20%

How many transatlantic aircraft do AL have? How many of these are neo LRs?

23; 8

How many orders do AL have, and for what?

1 320neo 6 XLRs

AL was the first airline at Dublin Airport to do what? What are the effects?

Commence using hydrotreated vegetable oil (HVO) as an alternative fuel source for ground vehicles. Reduces emissions from the production of fuel by 90% compared to diesel.

How much capital has IAG committed to purchasing SAF and over what timeframe?

$800 million over the next 20 years

AL was the first European airline to commit to what? (SAF)

Powering 10% of flights with SAF by 2030.

What is the 5 step process to producing SAF?

Feedstock collected (used cooking oil, household & agricultural waste) Converted Feedstock to SAF SAF bleded with traditional jet fuel Distributed at Airports and into aircraft wings Lower emissions :-)

What is the noise reduction with newer aircraft compared to older?

50%

What is AL and UNICEF's partnership called? What does it involve and support?

"Change for Good" Inflight collection of unwanted notes and coins on all transatlantic AL flights. Supports UNICEF's global mission for children in over 150 of the World's poorest countries.

What is AL's loyalty scheme called? How does it pay customers? What does this allow? Who are the partners where the loyalty programme can be used? What are the tiers?

AerClub Avios Provides benefits to customers whilst driving future custom AA and BA Green; Silver; Platinum; Concierge

Main competencies valued by Aer Lingus

Motivation Team skills and interpersonal behaviour Customer Focus Professional Standards

What is the foundation stone upon which Aer Lingus exists?

Safety

What makes staff at Aer Lingus so special?

Innovative; modern cockpits and fleet; forward-thinking

What makes Aer Lingus guests so special?

Loyal and repeat customers

How can AL's Dublin base be described?

Transatlantic hub, connecting Dublin to North America, and the rest of Europe