Competency Evidence

Question 1

Motivation (4 points)

SSRW

Answer 1

• Strong commitment to career
• Strong commitment to flight school / airline
• Realistic and well-formed expectations of progression and maintains positivity throughout
• Will remain motivated and shows interest in developing career outside flight deck

Question 2

Professional Standards (4 points)

SSAF

Answer 2

• Sets high standards and has evidence of achieving them
• Self-motivated to achieve high standards
• Acts with purpose and determination during adversity to achieve standards
• Accepts and utilises feedback to professionally develop

Question 3

Dependability and responsibility (3 points)

HAA

Answer 3

• Honest and acts with integrity
• Accepts responsibility for personal and professional mistakes
• Acts and delivers on commitments

Question 4

Team skills and interpersonal behaviour (5 points)

CAFIE

Answer 4

• Considers others’ needs
• Aware of actions in relation to others
• Actively seeks feedback and values team member’s opinions
• Inspires and motivates team to achieve common goal
• Ethincally and culturally aware and supports D&I in team and business

Question 5

Decision Making (5 points)

IOAAI

Answer 5

• Identifies, assesses, and manages risk in a timely manner
• Identify and consider appropriate options
• Applies appropriate, timely decision-making techniques even when under pressure
• Adapts when presented with situations where no procedures or guidance exists
• Integrates decisions with others where appropriate and considers others’ ideas and suggestions

Question 6

Business and industry knowledge (4 points)

KKUU

Answer 6

• Knowledge of threats and challenges facing industry
• Knowledge of threats and challenges facing company
• Understands competition, and recognises the need for a competitive edge
• Understands role of management in achieving commercial objectives and works to support these objectives

Question 7

Character and emotions (3 points)

RDC

Answer 7

• Remains calm under pressure
• Demonstrates resilience during challenging times
• Considers others’ needs when under pressure

Question 8

Attitude and approach (3 points)

APH

Answer 8

• Approaches challenges with positivity and energy
• Perceives positive outcomes rather than negative ones
• Has the ability to accept change

Question 9

Adaptability (4 points)

ATUP

Answer 9

• Able to adopt a flexible approach to challenges and demands of business
• Tolerant, approachable, and open-minded to changing circumstances
• Understands long-term career flexibility that may be required
• Prepared to accept any fleet or base

Question 10

Communication skills (6 points)

CAAPHI

Answer 10

• Communicates clearly, accurately and concisely
• Asks relevant and effective questions and checks understanding of important information
• Adapts communication style, including appropriate escalation to resolve situations
• Can communicate plans and engage with others clearly
• Has a positive effect upon those they are communicating with
• Has the ability to influence others effectively

Question 11

Customer focus (4 points)

UTAU

Answer 11

• Understands importance of putting customers first
• Treats customers as individuals
• Aware that diversity exists within customer base and treats all sensitively and respectfully
• Understands role in promoting company and driving future business

Question 12

What are the 11 interview competencies?

Answer 12

Communication Skills

Attitude and Approach

Customer Focus

Professional Standards

Team Skills and Interpersonal Behaviour

Motivation

Adaptability

Dependability and Responsibility

Character and Emotions

Business and Industry Knowledge

Decision Making