FSW Online Course Flashcards
What does “evidencing competencies” mean?
Making the bullet points come to life. “What do these points sound like?”
When should you evidence competencies?
All stages of the application
2 useful phrases to motivate others in a team?
“I know it’s hard guys, but I’m here to help us get through this together”
“If we can help each other out guys, we’ll all be able to get home a bit earlier, and I really appreciate your support”
When making a decision, what 2 things should be considered?
- What am I trying to achive?
- What are the risks?
Give an everyday example of a risk.
Delay vs being on-time
Explain the meaning of each TDODAR point
Time: determines urgency of situation
Diagnose: what’s happening? Use senses.
Options: generate multiple options.
Decide: pick an option as a team.
Action: assign tasks.
Review: how is the chosen option progressing? Do changes need to be made?
What should one do if there isn’t enough time to apply an appropriate decision-making technique?
Perhaps there is only one answer, eg. returning to the airport immediately.
What should you ask yourself before breaking an SOP?
Safe? Legal? Sensible?
Describe what a decision-making process is.
A cycle of refinement that takes into account team members’ inputs.
How should you break down business / industry challenges / threats?
Long-term and day-to-day
Give 2 long-term threats to the industry, and 2 solutions.
Threat: global conflicts, leading to airspace closures and longer routes.
Solution: fuel-efficient aircraft and SAF reduces company expenditure.
Threat: cost of living crisis reducing spending power of consumers.
Solution: loyalty schemes.
Give an example of a day-to-day threat.
Being delayed
How should you go about management decisions that you may not agree with and why?
Follow instructions to the best of ability, and encourage colleagues to do the same.
This is because management have a bigger picture of company operations, and it’s a commercial pilot’s job to be a commercial asset to the company.
If, however, the instructions are unsafe, an issue should be raised.
What might be the best thing to do in a “suddenly unsafe” situation? What would follow?
Perhaps doing nothing is initially best.
Use senses to determine what’s happening.
Fly, navigate, communicate.
Take a moment to think to avoid “fight or flight” response.
Look for support, get perspective from others and look at things pragmatically.
Why might resilience be required in flight training?
Rising costs, failure.
Why might resilience be needed in day-to-day life as a pilot?
Roster changes; delays; early/late starts; base closures.
What is a key component of the “attitude and approach” competency evidence?
Positivity!
Why does an airline pilot have to be adaptable?
Base closures; offerred command course; business administration; delays; diversions; new type rating.
How can you adapt communication style when unhappy on the flight deck?
Hints; state situation and what’s wrong; instruct.
“That’s a strong tailwind on approach”.
“From here I think we need 15 miles to slow down, and we only have 10”.
“Use the speedbrake” ot “Let’s put the gear down”.
How can you approach an unhappy passenger?
Assertiveness: “Sir, I need to be clear with you now, if you don’t comply with the instructions, you’ll have to be offloaded from the aircraft, the police will be called, and your passport will be removed”.
Sympathy: “Sir, I can see that you’re upset and I understand; I’ve heard a little bit about what’s happened, so come with me, I’m going to listen to you, and we can try and resolve what’s been happening”.
Why is being able to communicate plans so important for an airline pilot? Where have I learnt how to do this?
Problems and plans will have to be communicated differently to different people (pilot vs pax. vs engineering).
Think COV cancellations… (maintenance of aircraft being converting into easy-understandable statement for [new] students)
Also how Uni has given me this ability due to instilling a technical mindset
How can you influence others positively?
Be confident, not aggresive. Defend views appropriately, using facts and figures.
How should you refer to the people on your aircraft?
Colleagues and Customers (not passengers)
How can you show great customer focus as a pilot?
Putting customers’ needs at the heart of the operation.
Actively looking out to help customers in the terminal (motivating [kids especially] and assisting them).
Informative, exciting PAs.
Treating customers as individuals, eg. taking time to ease nervous passengers; taking time to ensure customers with disabilties are comfortable; catering to religious requirements, eg. making room for muslim passenger to pray.
Gender-neutral language.
Promoting company to encourage customers to fly again.
