Travel and tourism organisation Flashcards
The role of tourism organisation
Explain the role of travel agent
-sell holiday packages on behalf of tour operators
-offer ancillary service and food
-provide information on destination and tour packages to customers
Explain the type of travel agents
-retail shop
-online travel agent
-specialisated travel agent
Explain the role of tour operators
-Buy travel and tourism product/services in bulk from suppliers
-They combine travel and tourism product into a package
-They are responsible for planning,organising and selling packages to customers
The advantages of booking through travel agent
-you can pay in installments
-you can speak to someone face to face
-you save time and money
The disadvantage of booking through travel agent
-you will pay more for it
-you may not get the exact trip you want
-you may have to compromise on your itinerary
The advantage of booking throughout operator
-connect you with trusted tour operators they worked with before
-Find the perfect airfares,rental cars and cruise ships/cruise line to fit your itinerary
-Help you save money with exclusive upgrades,discounts and perks that aren’t available to the general public
Explain the role of booking through tour operator
-Expensive
-Don’t sell it individually
-Information may be outdated
Types of packages
-All inclusive
-Mark market
-specialist
What does a holiday package consist?
-Travel
-Accommodation
Explain accommodation
When tourists stay overnight
Type of accommodation
-serviced
-self catering
Explain what food and drink provider consist?
-Restaurant
-cafés
-Local street food vendors
Explain what vistor attractions consist?
-Natural
-Built/man-made
-Event
Explain Ancillary services
It refers to all the ‘extra’ that tourist may need when going on holiday on a business trip
Type of transport
-air:flights
-water:cruise/ferries
rail:trains,trams
Explain how can we do sustainable development in travel and transport
-Reduce/low emissions of polluting gases
-sustainable travel choices
-Alternative energy sources
Explain the usefulness of Ancillary services
-currentcy exchange
-car hire
Explain occupancy rates
Percentages of rooms in use
-suitable to all types of tourist
Explain self catering
They are types of accommodation that do not offer food
Grading of accommodation
-An officer from the quality assurance department
-Inspection and evaluation
-Recreation,infrastructure,service,grooming
Explain services accommodation
-members of the staff are present on the premises to provide service
1.room only
2. bed and breakfast
3(a). Half board-room,breakfast and dinner
(b)Full board-provided with room,breakfast,lunch and dinner
