Customer service in travel and tourism Flashcards
Skills required when working in the travel and tourism industry
1
Q
Explain the skill required
A
(i)Personal skill:Communication & ICT
(ii)Interpersonal skill:Patience & flexibility
(iii)Grooming skill:personal presentation
It refers to the way on employees present himself while dealing with customer
2
Q
List and explain types of training
A
(i)Induction:Introducing new employee to their job role
(ii)on the job:trained by member of staff
(iii)Formal learning/off the job:staff are sent for training in specialised institutions relevant to their job role
