Transitions and responses in speaking Flashcards
When do you say…‘I’m sorry to hear that’
When the patient expresses a feeling or pain, not an idea, ‘I’ve been getting terrible headaches’
When do you say…‘I understand your concern’?
When the patient is worried or scared about a specific situation, eg. the vaccine will have side effects
When might you use ‘I’m sorry to hear that and I understand your concern’
The patient mentions feelings and relates it to something specific about their condition or future.
‘I have a headache and I think it means it is going to worsen’.
Ask a question about recent stress
Have you reduced your stress at all?
Earlier in the conversation, the patient referred to some recent difficulties, but you did not explore it then. You just said, I’m sorry to hear that.
Get them to say more
Name, you mentioned you’ve been having some difficulties recently.
Tell me more.
What could you say to a patient who says they are feeling better and wants to stop their medication early?
Name, I am glad you are feeling better now, but we want to make sure you make a full recovery.
The medication needs time to do its job, so you need to complete the course.
Does that make sense?
Is that clear?
Do you have questions?
Optional…
Can you do that? Can you complete the course? will you finish the medication?
Make a present perfect statement from these present simple
drugs stablise hormones»_space; patient feels better
You’ll feel better once the drugs HAVE STABILISED your hormones.
Make a positive sentence with the word ‘emphasise’
I want to emphasise that
- you will feel better
Make a warning sentence with the word ‘emphasize that ‘ followed by an ‘ing’ phrase
I want to emphasise that
- completing your medication is essential
Make a transition statement with ‘let’s talk about…’ followed by an ‘ing’ phrase or a noun
Let’s talk about
- taking your medication
- the importance of taking your medication
- why taking your medication is important
Make a transition statement with ‘Thank you for …’ followed by a gerund of something a patient did
Thank you for…
- telling me about your symptoms
- sharing your concern
- asking that question
You sense that the patient is going to be resistant to the advice you have for them to DO something. Make a bridging statement to provide context to that advice.
We want to make sure that
- you recover as soon as possible
Can we talk about how to (DO) that?
You have to tell the patient to stop some behaviour and you think they’ll resist your advice. Make a transition statement framing the advice.
We want to make sure that
(you do not have another heart attack)
Can we talk about how to (PREVENT) that?
