Training Flashcards
Academic training
Generally involves theoretical knowledge and skills for example businesses may pay for employees to undertake a university qualification
Vocational training
Teaches hands-on applied skills such as carpentry and hairdressing. For example businesses may pay for employees to undertake additional courses at beauty school.
Training needs analysis(TNA)
TNA is the process of identifying the gap between current training and training needs so that employees can be given the skills that they need to do their job effectively
Why training needs analysis is important
Highlights issues so that they can be resolved
Prioritises training needs
Improves the experience of the customer
Ensures that employees receive training Which enables them to do their job
Helps to retain staff
