Communication

Question 1

Why is effective communication important

Answer 1

• Reduces number of mistakes in a business
• Speeds up decision making
• Improved employee motivation as employees understand what to do and how to do it
• Can be a marketing tool if communication effectively reaches target market then should generate additional sales

Question 2

Verbal communication

Answer 2

-Sharing information between individuals by the use of speech.

Any interaction that uses spoken words is considered verbal communication

Question 3

Non verbal communication

Answer 3

• behaviour and elements of speech outside from the words themselves, that transmit meaning.
• non verbal communication includes: Pitch, speed, tone and volume of voice, gestures and facial expressions, body language, posture, stance and proximity to the listener, eye movements and contact and dress and appearance.

Question 4

Communication media

Answer 4

-How the message is passed on to the receiver or receivers

Question 5

Advantages of written communication

Answer 5

• Record of the message
• The person can re read the message to make sure they understand it
• Message can be sent to multiple people at a time
• A written message can avoid confrontation
• written communication using technology can be communicated very quickly

Question 6

Disadvantages of written communication

Answer 6

• It is not always possible to check immediately that the receiver has received the message
• the success of the message depends on how well it has been written
• there is a risk with emails that the computer can become infected with a virus
• emails may get lost in spam
• some people can become overwhelmed with the number of emails they receive

Question 7

Advantages of face to face communication

Answer 7

• the person can check the message has been understood by asking for feedback
• the person giving the message can empathise points through their tone of voice and body language
• the speaker can use diagrams and pictures to explain something

Question 8

Disadvantages of face to face communication

Answer 8

• if there area lot of people listening to a message it may not be clear that all have heard or understood it
• if the receiver does not understand what they hear they may disrupt the message
• there is no permanent record of the message
• face to face communication can be difficult if workers need to travel top be together

Question 9

Formal communication

Answer 9

• formal communication within an organisation are those that take place using agreed rules for example aboard meeting

Question 10

Informal communication

Answer 10

Informal communication are those that are not based upon any sect measures for example conversations in a staff room.

Question 11

Group norms

Answer 11

-group norms are rules or guidelines that reflect expectations of how group members should act and interact

Question 12

Implicit norms

Answer 12

-norms aren’t always expressed or discussed people may simply assume that certain norms exist and we accept them.

Question 13

Explicit norms

Answer 13

-Stated outright either orally or in writing

Question 14

Individual objectives

Answer 14

-set for a single employee eg a slow programmer may be set a time based target

Question 15

Group objective

Answer 15

-set for the team eg a group of retail assistants may be set a sales target

Question 16

Group communication

Answer 16

• In group communication there can be several senders of the message
• Groups can be formal (ie department team) or informal (a group who socialises in the workplace)
• you can get disruption from dominant groups who talk over each to her and compete
• communication may be hijacked by informal groups

Question 17

Barriers to communication

Answer 17

• Technical
• semantic
• effectiveness

Question 18

Technical problem

Answer 18

-how something causes a problem

Question 19

Semantic problem

Answer 19

-is the meaning of the message sent

Question 20

Effectiveness problem

Answer 20

• how effectively does the message cause reaction