Management And Leadership Flashcards
Management
-The process of co ordinating the activities of a business in order to achieve defined objectives
Functions of management
-The set of core activities which define the role of managers in a business environment. The four functions of management include planning
Organising
Directing
Controlling
Planning
Involves an individual going through a process to decide what they want to achieve
Organising
Involves arrangement or taking action these functions are complimentary
How to measure managers success
- Ability to meet deadlines
- meet targets set
- Level of labour turnover
- Customer satisfaction
Constraints to becoming a successful manager
- Lack of resources
- Competition between departments
- structure of organisation
- skill/ability of manager
Redundancy
-Redundancy is a form of dismissal. It happens when employers need to reduce their workforce and so a position no longer exists
Dismissal
-Termination of the contract of an employment or an employee often as the result of a disciplinary procedure
Unfair dismissal
-where an employee is dismissed without a valid reason or the employer fails to show proper procedure
Fair dismissal
Where an employee is dismissed with a valid reason and the employer follows the proper procedure
Whistle blowing
If an employee has evidence or reasonably believes that malpractice in an organisation is occurring he or she can bring it to the attention of someone in authority without fear of retribution
Dismissal procedure
1) First verbal warning
2) First written warning
3) Final written warning
4) Dismissal
Mcgregors theory x views employees as
- Inherently lazy
- lacks the will and ability to work unsupervised
- lacking initiative
- largely motivated by money
Mcgregors theory Y views employees as
- Enjoys their work
- willing to accept responsibility and challenges
- Creative and willing to contribute
- Able to exercise self discipline
- not just motivated by money
Blake and moutons 5 types of leadership
- Country club leadership
- Authoritarian leadership
- Impoverished leadership
- Team leadership
- Middle of the road leadership
Country club
-Focus on the wellbeing of people rather than completing tasks which can often lead to high job satisfaction but low productivity
Authoritarian leadership
Focuses on results at the expense of employee wellbeing which can often lead to low job satisfaction but is used in low skilled low motivated employees
Impoverished leader
Have a lack of concern for workers and results morale and productivity are both low
Team leader
Strong regard for employee and results leads to high job satisfaction and productivity
Middle of the road leadership
Compromises between two sets of needs consequently neither need if fully met so job satisfaction and productivity are never fully utilised, managers are often timid and shy
Carlyle and Galtons trait theory
Trait theory concerns the 5 characteristics exhibited by successful leaders
5 characteristics are
- Motivational-the ability to motivate others
- Integrity-The quality of having strong moral principles
- Self confidence-Being assured
- Creativity- new ideas
- Intelligence- Able to reason and solve problems
Tannenbaum and Schmidt’s contingency approach
- Tell
- Sell
- Consult
- Participate
Tell
Focus on authority entirely with very little subordinate centred leadership
