Training Flashcards
ongoing training importance
due to government incentives, initatives nd legislation
business benefit from investing into trainign for their employees
- better motivation
- better perfomance
- business get access to new markets
Induction training
starting a new job is when labour turnover is at its highest
getting this training right is crucial if the business wants its workers to stay- money spent on candidates staying is money well spent
can discourage rather than encourage them
- information overload
- sometimes better to learn through experience and not via presentation on the history of the business etc.
best to keep it short
On the job training
at place of employment
:) - easier to do lots of short training sessions rather than worker not be in for a whole day
:) - cheaper if provided by business staff
:) - tailored to specific business requirements
X- can be thought of as less valuable if given by those in the business
X- can be tedious or a waste of time
Off the job training
training at a different location by outside training personnel
:) - think of it as a perk if its time off work
:) - being away from the workplace may mean they take it more seriously
:) - spend time with fellow employees in a new setting
X - more expensive
X- regarded as a waste of time and money
other training methods
learning by watching + doing apprenticeships courses vocational training academic training
learning by watching and doing
this type needs spare capacity so that an experienced member of staff can deliver the training
apprenticeships
training that is on-the-job and in college for a few days a week/1 day a week
used ins killed trades like plumbing or cars etc.
courses
can be for if a particular group of staff aren’t working efficiently
or the business feels like there are savings to be made by offering these new work practices and training them up to use it (i.e. new till system)
academic training
for the jobs that need it i.e. accounting
trainee accounts will need to attend academic accounting courses to gain the necessary qualifications
vocational training
will often be apart of the apprenticeship scheme (college)
what the government offers as TRAINING INITIATIVES
Investors in People
- involves developing skills in the workforce to meet government criteria in customer service for example
- when the firm achieves the target = plaque of achievement
The Skills Funding Agency
- government organisation that provides £4 bill of support for COLLEGES, PRIVATE TRAINERS AND EMPLOYERS
Training Needs Analysis
by doing this, a business ensures that its workers are given the right skills to do the job effectively
important that everyone is included in this exercise
used if there have been skill shortages that have been overlooked in the past as no one has noticed the lack of training
or a failure in communication has occurred
how to do a TNA
the business will collect information from workers, customers, managers, suppliers as well as observing how the role is carried out in different areas
TNA should help to resolve the problem by highlighting problems in particular business areas
feedback is collated and analysed to make sure that training is appropriate and not a waste of money/time
end result = a better trained workforce
things to consider as part of TNA
- looking at the future
( what it wants to achieve for sales/output/productivity/market share - the results gained from the initial survey
(who’s to be trained + how) - number of people who need the training
(2-3 then send them on a course to reduce cost) - will the results of the training be worth how much it costs
- external trainers need to match the business budget and business style/purpose etc.
- does all the training need to be done externally or internally
