TQM Lean Sis Sigma Flashcards
1
Q
What are the roots of TQM?
A
Japanese Quality Evolution (1950-1980)
1961 Feigenbaum TQM Book
80’s TQM holistic management philosophy
2
Q
What are the eight primary elements of TQM?
A
1 Customer orientation and focus 2 Total employee involvement 3 Process view of work 4 Integrated system 5 Strategic and systematic approach 6 Continuous improvement mindset 7 Data based decision making 8 The use of statistical tools on a broad basis
3
Q
Definition of Lean:
A
A systematic approach to identifying and eliminating waste through continuous improvement, flowing the product at the pull of the customer in pursuit of perfection.
4
Q
What are the five key principles of the lean organization:
A
1 elimination of waste 2 identification of the value stream 3 achievement of flow through the process 4 pacing by pull signal 5 continuous pursuit of perfection
5
Q
Definition of Six Sigma
A
“ A method that provides organizations with their business processes. tools to improve the capability of This increase in performance variation lead to defect reduction and decrease in process and improvement in profits and quality of products or services
6
Q
What are the five steps of DMAIC?
A
Define Measure Analyse Improve Control
