Peugeot NQS

Question 1

Before NQS, what was the quality assurance approach of the Peugeot plant?

Answer 1

Poor performance
Problems in the manufactoring
TQS based on mistrust and distrustful operator/controller relationship

Question 2

What were the key ideas behind the NQS?

Answer 2

Trust in the operator and more responsibilites to the operator (Self-Control). Positive attitude towards work.
Prevention rather than correction.

Question 3

What were the four main steps of implementing the new management system?

Answer 3

1 Eliminating the roots for errors
2 Monitoring
3 Changes to organizational structures and reponsibilities
4 Changes to the supply system.

Question 4

What were the key ideas you retained from the case study?

Answer 4

Trust in people
Reducing hierarchy levels yields great benefits
Initial opposition to changes can be overcome