Topic 6.3 - Improving organisation design and managing human resource flow Flashcards

1
Q

Hackman and Oldham

A
  • skill variety
  • task identity
  • task significance
  • autonomy
  • job feedback
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2
Q

Physiological states of Hackman and Oldham

A
  • meaningfulness
  • responsibility
  • knowing and understanding
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3
Q

Results of Hackman and Oldham model

A
  • high motivation
  • high job satisfaction
  • lower levels of absenteeism and turnover
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4
Q

Influences on job design

A
  • core characteristics
  • physiological states
  • outcomes
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5
Q

Organisation design elements

A
  • level of hierarchy
  • span of control
  • chain of command
  • delegation
  • centralisation and decentralisation
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6
Q

Influences on organisational demand

A
  • speed of communication
  • nature of tasks and skills of employees
  • leadership style
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7
Q

The value of changing job and organisational design

A
  • cheaper
  • motivating
  • allows better control
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8
Q

Human resource plan

A
  • number of staff at the moment and skills
  • corporate plan analysis
  • changes needed or will take place
  • calculate gaps needed to be filled
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9
Q

Recruitment and selection

A

Identifying need for a job
Defining the requirement of the position
Advertising the position
Choosing the appropriate person

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10
Q

Training

A

The process of increasing knowledge and skills of the workforce to enable them to perform their jobs effectively

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11
Q

Benefits of training

A
  • higher quality
  • better productivity
  • improved motivation
  • more flexible
  • less supervision
  • better recruitment and retention
  • easier to implement change
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12
Q

Induction training

A

Enables new recruits to become productive as quickly as possible by teaching fundamental skills

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13
Q

On the job training

A

Receive training whilst remaining in the workplace

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14
Q

Advantages of on the job training

A
  • cost effective
  • productive
  • learn whilst doing
  • training alongside real colleagues
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15
Q

Disadvantages of on the job training

A
  • quality depends on ability of trainer and time available
  • bad habits passed on
  • learning environment may not be productive
  • potential disruptive to production
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16
Q

Off the job training

A

Employees are taken away from their place of work

17
Q

Advantages of off of the job training

A
  • wider range of skills or qualifications
  • can learn from outside specialists
  • employees can be more confident
18
Q

Disadvantages of off the job training

A
  • more expensive
  • lost working time
  • new employees may still need induction training
  • employee may leave for a better job with new skills
19
Q

Redeployment

A

Can be used, or redeploy, staff around the business according to needs and demands

20
Q

Redundancy

A

Can be used when the skills of current employees no longer required

21
Q

The value of changing job and organisational design

A
  • reduce costs
  • allow more effective management
  • allows a centralised or decentralised approach
  • increase or decrease motivation
22
Q

Taylor scientific management

A
  • work study
  • identify
  • train
  • reward
23
Q

Maslow’s

A
  • self actualisation
  • esteem needs
  • social
  • safety needs
  • physiological needs
24
Q

Physiological

A
  • acceptable pay

- working conditions

25
Q

Safety

A
  • job security
  • clear job role and description
  • health and safety protection
  • insurance
26
Q

Social

A
  • working in a team
  • social facilities
  • mentoring and coaching
27
Q

Esteem

A
  • status
  • authority
  • trust
  • recognition of achievement
28
Q

Self actualisation

A
  • promotion opportunities
  • challenging work
  • job enrichment
29
Q

Herzberg 2 factor theory

A

Motivators - directly motivate people to work harder

Hygiene - demotivate if not present

30
Q

Motivators

A
  • responsibility
  • meaningful and fulfilling
  • achievement and recognition
31
Q

Hygiene

A
  • pay and other financial rewards
  • working conditions
  • appropriate supervision and policies
32
Q

The benefits of motivated and engaged employees

A
  • greater productivity
  • promoting the business
  • trust leading to fewer absences
33
Q

Piece rate

A

Pay given on the number of items produced

34
Q

Commission

A

Payment is based on the value of sales achieved

35
Q

Salary scheme

A

Paying employees a fixed amount over a year

- with pensions

36
Q

Performance related pay

A
  • establishing targets for staff
  • discuss individuals achievement against those targets
  • those with outstanding achievements are given a pay rise or bonus
37
Q

The value of theories of motivation

A
  • provide a structures approach

- have already been tested and proved successful

38
Q

Non financial motivation

A
  • healthcare
  • gym membership
  • child care