Topic 2 - Managers, Leadership and Decision Making Flashcards
What do managers do
Set objectives - clear ides of what to achieve Analyse - conditions business face - performance of staff - how objectives are met Lead - inspiring employees Making decisions Reviewing
What is a autocratic manager
Tell employees what to do
Don’t listen to employees
Top down communication
What is a democratic leader
Involve workers in decisions
What is laissez faire management
Don’t tell junior staff what to do
What is paternalistic leadership
Thinks and acts like a father
What are the two axis on blake moutons grid
Concern for people
Concern for performance
What are the names of the leadership types on Blake moutons grid
- team management
- produce or perish
- middle of the road
- country club
- impoverished
Describe team leadership
- values task completion and people
- interest and trust in staff
Describe produce or perish leadership
- staff are resources
- financial drive to succeed
- autocratic leadership
- good staff likely to leave
Describe middle of the road leadership
- struggle to succeed at either
- don’t gain an advantage
Describe country club leadership
- lack of urgency to get things done
- poor productivity
Describe impoverished leadership
- Laissez faire
- no concern for people or task
- businesses don’t succeed
Left of Tannenbaum and Schmidt continuum
- managers have full authority and decision making power
- autocratic
Right of Tannenbaum and Schmidt continuum
- employees are given authority and decision making power
Different types of leadership on the continuum
Tell
Sell
Consult
Delegate
Influences on management and leadership styles and effectiveness of styles
- state of emergency style may need to become autocratic
- skills of employees
- external environment
What is scientific decision making
Decision making using data
Advantages of scientific decision making
- reduce risks
- provides guidance when managers have lack of experience
Disadvantages of scientific decision making
- time consuming
- experience and expertise of staff not considered
- data may be unreliable
What is intuition in decision making
Judgement made on experience and strength of understanding
What factors influence scientific decision making
- availability and reliability of data
- managers experience
- risk a business is willing to accept
Influences on decision making
Mission - decisions should be made to help achieve the mission Objectives Ethics External environment Resource constraints Reward for managers Opportunity costs
What are the advantages of decision trees
- allows for uncertainty
- ensures managers consider alternative outcomes
- set out problems clearly and encourage a logical approach
- encourage a quantitative approach
- show average expected value
- useful in tactical or routine decisions
Disadvantages of decision trees
- biased
- difficult to get data
- less useful in new problems
- easy to manipulate
- don’t take into account variability
- may divert away from qualitative
