Topic 3.4.4 - Making operational decisions to improve performance : quality Flashcards
1
Q
The importance of quality
A
- provide competitive advantage
- affect reputation
2
Q
Quality assurance
A
- process
- builds in quality
3
Q
Total quality management
A
- whole business understands need for quality and seeks to achieve it
- workers ensure quality
4
Q
Advantages of TQM
A
- put customers at the heart of production
- motivational
- less wasteful
- eliminated cost of inspection
5
Q
Disadvantages of TQM
A
- strong leadership
- substantial investment in training and support
- may become bureaucratic
- costs may outweigh benefits
6
Q
Kaizen
A
Continuous improvement
7
Q
Quality control
A
- inspection
- takes defects out
- sampling
- costly
8
Q
Benefits of quality control
A
- sub standard output spotted before it reaches the customer
- minimise disruption to production
- applies consistent standard to quality
9
Q
Problems with quality control
A
- costly
- too late
- inconsistent
- often not compatible with modern production systems
- done by inspectors rather than workers
10
Q
Consequences of poor quality
A
- competitive disadvantage
- costs of reworking or remaking product
- costs of replacement or refunds
- wasted materials
- lost customers
- financial costs
- lost customer loyalty
- damaged business reputation
- need for greater controls and checks
- competitors take advantage
