THIRTEEN - Stakeholder Management

Question 1

What should a PM do with Stakeholders throughout a project?

Answer 1

Identify all of them;
Determine their requirements;
Determine their expectations;
Determine their interest;
Determine their level of influence;
Determine their level of authority;
Plan to engage stakeholders;
Plan how to communicate with them;
Manage their expectations, influence, and engagement;
Communicate with them;
Monitor communications and stakeholder engagement

Question 2

What is involved with Identify Stakeholders (I)?

Answer 2

The first identified stakeholders are most likely those who pinpoint a problem or need. May be involved in developing business documents for a project to provide a solution.

Identifying all stakeholders early helps to create a project that considers all the interests, influence, and interdependencies of stakeholders.

Question 3

What are the inputs to Identify Stakeholders (I)?

Answer 3

Benefit Documents;
PM Plan;
Agreements;
Project Charter;
Project Documents - issue log, change log, requirements documentation

Question 4

What tools and techniques of Identify Stakeholders (I)?

Answer 4

Questionnaires and Surveys;
Brainstorming and Brain Writing;
Stakeholder Analysis;
Document Analysis;
Stakeholder Mapping;

Question 5

What is the difference between brainstorming and brain writing?

Answer 5

Brain writing is an individual effort, while brainstorming involves a group of people interacting and working together

Question 6

Stakeholder Analysis

Answer 6

When identifying stakeholders, the PM will need to consider the stakeholder’s roles and responsibilities on the project, as well as their level of authority and influence within the org.

Question 7

What are the types of interest (stakes) that a stakeholder may have in the project?

Answer 7

Ownership - May have to sell property for the new freeway;

Knowledge - May be the expert who designed the legacy inventory management system that is being replaced;

Rights - may be concerend that the new development will endanger the community;

Rights - Government official may be responsible for ensuring safety practices on construction site comply;

Interest - Community may be concerned that additional traffic will occur

Contribution - resource manager may be concerned the team members they are providing will not be able to do their normal work plus the project work

Question 8

What is stakeholder mapping?

Answer 8

In addition to analyzing each stakeholder’s impact and influence, the PM will need to identify ways to manage them effectively. Groups stakeholders into categories to allow PM determine how to prioritize their efforts to engage stakeholders on the project

Question 9

What are examples of stakeholder mapping?

Answer 9

Interest/Power Grid

Stakeholder cube - 3D model groups to represent aspects or dimensions of a stakeholder group;

Salience model - used to group stakeholders based on their need for attention, authority level, or level of involvement.

Question 10

What are the outputs of Identify Stakeholders (I)?

Answer 10

Stakeholder register, change requests;
PM Plan updates - risk, communications
Project Documents Updates - assumption log, issue log, risk register

Question 11

Stakeholder register

Answer 11

May include each stakeholder’s name, title, supervisor, project role, contact info, major requirements and expectations, assessment info, impact and influence, attitude about project, stakeholder classification,

Question 12

What does plan stakeholder engagement involve?

Answer 12

Developing a stakeholder engagement plan and think head about how the project will impact stakeholders. Allows the PM to effectively manage relationships with large amounts of people. Involves planning how the PM and project team will interact with stakeholders, and involve them, and manage their expectations and how they will keep them satisfied to ensure stakeholders are an asset to the project.

The PM will need to determine which stakeholders will require the most time and effort. PM must think about the stakeholder roles, and their environment, and the specific needs of the project.

Question 13

What are inputs to Plan Stakeholder Engagement?

Answer 13

Project charter, PM Plan, agreements;

Project Documents - assumption log, change log, issue log, stakeholder register, schedule, risk register

Question 14

What are tools and techniques of plan stakeholder engagement?

Answer 14

Stakeholder Engagement Assessment Matrix;
Assumption and Constraint Analysis;
Root Cause Analysis;

Question 15

What is the Stakeholder Engagement Assessment Matrix?

Answer 15

A data representation tool used to compare the stakeholder’s current and desired level of engagement

Question 16

Assumption & Constraint Analysis - Plan Stakeholder Engagement

Answer 16

Evaluating assumptions about stakeholder’s attitudes towards the project enables the team to determine actions necessary to change the stakeholder’s level of engagement to benefit the project. Same with analyzing constraints

Question 17

Root Cause Analysis - Plan Stakeholder Engagement

Answer 17

PM and team to analyze the cause of the current level of stakeholder support and engagement, allowing them to determine how to best facilitate a change to align them with desired level of engagement

Question 18

What are the outputs to Plan Stakeholder Engagement?

Answer 18

A Stakeholder Engagement Plan

Question 19

Stakeholder Engagement Plan

Answer 19

Documents the existing and desired levels of engagement for all stockholders, including plans to achieve the desired levels. Also provides details about the ways in which stakeholders will be involved in the project and includes guidelines and metrics for monitoring and evaluating how well the plan is meeting the needs of stakeholders and the project.

addresses how communications will be used to help manage stakeholder engagement and expectations.

Question 20

Difference between communications management plan and stakeholder engagement plan

Answer 20

Comms plan is what, when, and how of communication, where stakeholder engagement is the why

Question 21

What is involved with Manage Stakeholder Engagement?

Answer 21

To meet stakeholder’s needs, resolve their issues, and make sure they remain interested and active in project, it’s essential to encourage stakeholder engagement and manage their expectations.

Question 22

What are the inputs to Manage Stakeholder Engagement?

Answer 22

Stakeholder engagement plan,
PM Plans
Project Documents - stakeholder register, issue log, change log
Communications Management Plan

Question 23

What are tools and techniques of Manage Stakeholder Engagement?

Answer 23

Interpersonal and Team Skills;
Ground Rules;
Communication Skills

Question 24

What are outputs of Manage Stakeholder Expectations?

Answer 24

Change Requests
PM Plan Updates - comms, stakeholder engagement plan
Project Document Updates - stakeholder register, LL, issue and change log

Question 25

What is involved in Monitor Stakeholder Engagement?

Answer 25

Maintaining stakeholder relationships and monitoring stakeholder engagement. Evaluating stakeholder engagement and improving or refining strategies for engagement.

Also involves reassessing the stakeholder register, updating stakeholder info, adding stakeholders as appropriate, and noting when a stakeholder’s involvement is no longer necessary

Question 26

What are the inputs to Monitor Stakeholder Engagement?

Answer 26

PM Plan - resource, communications, stakeholder engagement
Project Documents - Issue log, LL, risk register
Work Performance Data from Direct and Manage Project Work;

Question 27

What are the Tools and Techniques of Monitor Stakeholder Engagement?

Answer 27

Measurable performance metrics
Data Analysis techniques - root cause analysis, alternatives analysis;
Stakeholder engagement assessment matrix;
Communications;
Interpersonal and Team Skills

Question 28

What are the outputs of Monitor Stakeholder Engagment?

Answer 28

Change requests,
Work performance information,
Updates to PM Plan and project documents - issue log, stakeholder, risk, and LL registers