MECH 3170 Ch. 13 - Stakeholder Management

Question 1

What is Stakeholder Management?

Answer 1

Links very closely to Communications Management but with a specific focus on continuous communication with stakeholders to understand and manage:
Stakeholder needs and expectations;
Stakeholder issues and concerns;
Stakeholder conflicts;
Stakeholder engagement

Question 2

What is 13.1 Identify Stakeholders (I)?

Answer 2

The process of identifying the people, groups, or organizations that could impact or be impacted by any aspect of the project

Question 3

What is Stakeholder Analysis?

Answer 3

A technique that involves identifying ALL stakeholders and determining their impact and/or influence on the project. Often involves the development of a power/influence grid that helps categorize how, what, and when to communicate with each stakeholder.

Question 4

What are the four quadrants of the Power/Interest Grid with Stakeholders?

Answer 4

(Power, Interest) (High = H, Low = L)

Keep Satisfied (H,L) , Manage Closely (H,H) , Monitor (L,L), Keep Informed (L,H)

Question 5

What should you include in a stakeholder register?

Answer 5

Name, title, role in project, contact info, requirements and expectations, impact and influence, responsibilities, other important info

Question 6

What is 13.2 Plan Stakeholder Management (P)?

Answer 6

Results in a Stakeholder Management Plan that contains details on how stakeholders will be managed effectively.
Part of planning is assessing the engagement level of all stakeholders.

Question 7

What are the 5 different stakeholder engagement levels?

Answer 7

Unaware: Unaware of project and potential impacts;
Resistant: Aware of project and pot. impact, and resistant to change;
Neutral: Aware of project yet neither supportive nor resistant;
Supportive: Aware of project and pot. impacts and supportive to change;
LEading: Aware and actively engaged in ensuring project is a success

Question 8

What does a Stakeholder Management Plan include?

Answer 8

Stakeholder register, desired and current engagement levels of key stakeholders, scope and impact of change to stakeholders, identified interrelationships and potential overlaps between stakeholders, stakeholder communication requirements.

Question 9

What is 13.3 Manage Stakeholder Engagement (E)?

Answer 9

PMBOK states that it involves activities such as:
Engaging stakeholders at appropriate project stages to obtain or confirm their continued commitment to the success of the project;

Managing stakeholders expectations through negotiation and communication, ensuring project goals are achieved;

Addressing potential concerns that have not yet become issues and anticipating future problems that may be raised by stakeholders;

Clarifying and resolving issues that have been identified;
Recording lessons learned in dealing with stakeholders

Question 10

What is 13.4 Control Stakeholder Engagement (M&C)?

Answer 10

Includes:
Reassessing the stakeholder list to determine if new stakeholders need to be added to register;

Monitoring existing stakeholder positions, influence, or engagement to determine if they have changed;

Obtaining input from the stakeholders on how engaged they feel (survey them);

Updating stakeholder register, stakeholder management plan, and communications management plan, PM plan, or any other project document as required.