Therapeutic Communication Techniques Flashcards
1
Q
Back-channeling
A
use active listening phrases to convey interest and to prompt disclosure of the entire story
“Go on” and “Tell me more”
2
Q
Clarifying
A
question clients about specific details in greater depth or direct them toward relevant parts of their story
3
Q
Open-ended questions
A
use initially to encourage clients to tel their story in their own way. Use terminology clients can understand.
4
Q
Active listening
A
show clients they have your undivided attention
5
Q
Summarizing
A
validate the accuracy of the story
6
Q
Probing
A
ask more open-ended questions to help obtain comprehensive information
“What else would you like to add to that?”
7
Q
Close-end questions
A
ask questions that require yes or no answers to clarify information
“Do you have any pain when you cannot sleep?”
