The Catering Industry

Question 1

What are the two types of cafeteria service?

Answer 1

Multipoint and free flow

Question 2

What is the name of the type of services that finishes dishes or cooks at your table?

Answer 2

Gueridon

Question 3

What type of food service provides food and drink on airplanes, trains and boats?

Answer 3

Transported meal system

Question 4

What is the name of the type of service that uses a vending machine?

Answer 4

Vended

Question 5

What are the advantages to vended service? 5 points

Answer 5

Very accurate portion control, no need for staff at all times, can operate 24/7, good hygiene standards (food is always packaged), variety of payment methods (e.g. card or coin).

Question 6

What are the disadvantages to vended service? 4 points

Answer 6

A big investment/expensive, need careful maintenance and stocking, need high turnover, mostly unhealthy options.

Question 7

Explain how a free flow cafeteria system works.

Answer 7

Customers ‘flow’ past the full range of food items available and all pay at the same till at the end. Example: Ikea restaurant.

Question 8

Explain how a multipoint cafeteria system works.

Answer 8

Customers go to the section of the cafeteria they want to purchase from and pay at a till there. Example: John Lewis restaurant.

Question 9

Explain how a fast food system works.

Answer 9

There are a number of service points. Customers queue to go to the service points where they order, pay and wait to collect their food. The menu is typically above the service points with lots of photos of the foods. Example: McDonalds.

Question 10

Explain how seated counter service works.

Answer 10

Customers are seated at the counter and are served from staff behind the counter. Customers are usually on their own rather than in groups. Example: Yo Sushi!

Question 11

Explain how buffet service works.

Answer 11

Customers select their food items from an open counter of buffet table. Example: All you can eat Chinese restaurant.

Question 12

Explain how a carvery service works.

Answer 12

Starters, drinks and sweets are served by the serving staff. Customers collect their own main course items. Chefs normally serve the meat items.

Question 13

Explain how table service works.

Answer 13

Wait staff seat you at a table and you order food and drinks through them. The serving staff bring food to your table.

Question 14

What are the advantages to Gueridon service? Two points

Answer 14

Entertainment included in the meal. Special experience.

Question 15

What are the disadvantages to Gueridon service?

Answer 15

Expensive. Needs highly trained staff.

Question 16

What are the advantages to transported meal services? 4 points

Answer 16

Accurate portion control. Don’t need highly trained serving staff. Special diets can be catered for. On airlines the food is pre-ordered so there is little waste.

Question 17

What are the disadvantages to transported meal services? 4 points

Answer 17

No second helpings. Limited choice. Not always very appealing choices. Often poor quality food - reheated.

Question 18

What are the advantages to table service? 2 points

Answer 18

Customers can ask for advice and guidance, personal experience.

Question 19

What are the disadvantages of table service? 2 points

Answer 19

Outlets rely on the wait staff to provide a good experience for customers. More expensive than some other services because more staff are needed.