Thanatology: Communication Skills Flashcards
A disconfirming response with more than one meaning, leaving the other party unsure of the responder’s position
Ambiguous Response
The process of correctly pronouncing all the necessary part of a word
Articulation
The process of focusing on certain stimuli from the environment
Attending
The medium through which a message passes from sender to receiver
Channel
The emotional tone of a relationship as it is expressed in the messages that the partners send and receive
Climate
The process of human beings responding to verbal/nonverbal behavior. A human survival skill needed to maintain contact with the world
Communication
To be clear and brief
Concise
An expressed struggle between at least two interdependent parties who perceive incompatible goals, scarce rewards, and interference from the other party in achieving their goals
Conflict
The emotional associations of a term
Connotation
Agreement between group members about a decision
Consensus
The believability of a speaker or other source of information
Credibility
Taking innocent comments as personal attakcs
Defensive Listening
The objective, emotion free meaning of a term
Denotation
Listening in which the goal is to help the speaker solve a problem
Empathetic Listening
Physical location and personal history surrounding the communication
Environment
Words that have more than one dictionary meaning
Equivocal Terms
A pleasant term substituted for a more direct, less pleasant term
Euphamism
Listening in which the goal is to judge the quality or accuracy of speaker’s remarks
Evaluative Listening
A speech planned in advance but presented in a direct, conversational manner
Extemporaneous Speech
Incorrect assumptions that lead us to believe that we have heard the message before or that the message is too simple or too complex to understand
Faulty Assumption
The discernible response to the receiver
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