Thanatology: Communication Skills Flashcards
A disconfirming response with more than one meaning, leaving the other party unsure of the responder’s position
Ambiguous Response
The process of correctly pronouncing all the necessary part of a word
Articulation
The process of focusing on certain stimuli from the environment
Attending
The medium through which a message passes from sender to receiver
Channel
The emotional tone of a relationship as it is expressed in the messages that the partners send and receive
Climate
The process of human beings responding to verbal/nonverbal behavior. A human survival skill needed to maintain contact with the world
Communication
To be clear and brief
Concise
An expressed struggle between at least two interdependent parties who perceive incompatible goals, scarce rewards, and interference from the other party in achieving their goals
Conflict
The emotional associations of a term
Connotation
Agreement between group members about a decision
Consensus
The believability of a speaker or other source of information
Credibility
Taking innocent comments as personal attakcs
Defensive Listening
The objective, emotion free meaning of a term
Denotation
Listening in which the goal is to help the speaker solve a problem
Empathetic Listening
Physical location and personal history surrounding the communication
Environment
Words that have more than one dictionary meaning
Equivocal Terms
A pleasant term substituted for a more direct, less pleasant term
Euphamism
Listening in which the goal is to judge the quality or accuracy of speaker’s remarks
Evaluative Listening
A speech planned in advance but presented in a direct, conversational manner
Extemporaneous Speech
Incorrect assumptions that lead us to believe that we have heard the message before or that the message is too simple or too complex to understand
Faulty Assumption
The discernible response to the receiver
Feedback
The speech memorized or delivered word for word from a manuscript
Formal
A speech given off the top of one’s head without preparation
Impromptu Speech
Listening to understand another person or idea
Informational Listening
Taking a speaker’s remarks at face value
Insensitive Listening
Communication in which the two parties involved consider one another as individuals
Interpersonal Communication
Communicating with oneself
Intrapersonal Communication
The study of body movement, gestures, and postures
Kinesics
A speech that is read word for word from a prepared text
Manuscript Speech
A speech that is learned and delivered by rote without a written text
Memorized Speech
A speaker’s words and actions
Message
Excessive written or verbal information
Message Overload
A force that interferes with the process of communication
Noise
The highness or lowness of one’s voice
Pitch
The study of how people and animals use space
Proxemics
Giving the appearance of listening
Pseudolistening
One person speaking with limited verbal feedback
Public Communication
The art or science of establishing and promoting a favorable relationship with the public
Public Relations
The speed at which a speaker utters words
Rate
Decodes the message
Receiver
Word that gain their meaning through comparison
Relative terms
The relatively stable set of perceptions each individual holds of himself or herelf
Self-Concept
The process of deliberately revealing information about oneself that is significant and that would not normally be known by others
Self-Disclosure
The degree of regard a person holds for oneself
Self-Esteem
A prediction or expectation of an event that makes the outcome more likely to occur than would otherwise
Self-Fulfilling Prophecy
Deals with the meanings of words
Semantics
Encodes and delivers the message
Sender
Not listening because he/she is only interested in what he/she has to say
Stage Hogging
The arrangement of words in a sentence
Syntax
Complete sentence describing the central idea of a speech, usually found in the first paragraph
Thematic
A complete sentence describing the central idea of a speech, usually found in the first paragraph
Thesis Statement
The quality of one’s voice
Tone
The loudness of one’s voice
Volume
