Funeral Service Management Flashcards
Regulating the activities or course of activities of an organization
Actuating (Directing)
To guide and/or supervise the activities of an organization
Actuating (Directing)
The art of making the public aware of the services or commodities that a business has for sale
Advertising
Let the seller beware
Caveat Venditor
A sudden misfortune, resulting in the loss of life and/or property
Disaster
An unforeseen combination of circumstances that results in a need for immediate action
Emergency
A management function which compares organizational and individual performance with predetermined standards or expected results
Evaluating (Controlling)
The obtaining and maintaining of adequate workspace and funeral equipmet
Facilities Management
The efficient utilization and adequate regulation of assets, revenue, expenditures, and capital rights
Financial Management
The administration of a funeral service enterprise, the activities of which encompass marketing, office, personnel, facilities, and financial management
Funeral Service Management
Broad statements about what an organization wants to achieve
Goals
Developed in the strategic planning process
Goals
They form the basic plan or direction toward which decisions and activities are focused
Goals
Motivational in nature and are usually stated in broad, general terms without reference to a time period
Goals
Motivating people in organizations to develop teamwork which effectively fulfills their needs and achieves organizational objectives
Human Relations
The process of acquiring, training, developing, motivating, and appraising a sufficient quantity of qualified employees to perform necessary activities and developing activities and an organizational climate conducive to maximum efficiency and worker satisfaction
Human Resource Management
The process of planning and executing the development, pricing, promotion and distribution of an organization’s goods and/or services
Marketing Management
The purchasing, pricing, display, and sale of merchandise
Merchandising
Specific statements of ends, the achievement of which are contemplated within a specific time period
Objectives
Used in the management control process, and provide a quantitative and time framework to the organization’s goals
Objectives
Intended to be accomplished by a specific date and are stated in specific terms, preferably in such a way that there is some measurable basis for determining the extent to which they have been achieved
Objectives
The administration and supervision of office duties and functions
Office Management
To arrange or constitute in interdependent parts, each having a specific function or relation with respect to the whole
Organizing
The arrangement and distribution of work among members of an organization
Organizing
That function of determining in advance what need to be accomplished in order to achieve a particular goal
Planning
Services provided by a funeral service organization that occur after final disposition
Post-Need Services
The efforts of all members of an organization directed to ensure that quality in the production of goods and services is achieved
Total Quality Management
