Funeral Service Management

Question 1

Regulating the activities or course of activities of an organization

Answer 1

Actuating (Directing)

Question 2

To guide and/or supervise the activities of an organization

Answer 2

Actuating (Directing)

Question 3

The art of making the public aware of the services or commodities that a business has for sale

Answer 3

Advertising

Question 4

Let the seller beware

Answer 4

Caveat Venditor

Question 5

A sudden misfortune, resulting in the loss of life and/or property

Answer 5

Disaster

Question 6

An unforeseen combination of circumstances that results in a need for immediate action

Answer 6

Emergency

Question 7

A management function which compares organizational and individual performance with predetermined standards or expected results

Answer 7

Evaluating (Controlling)

Question 8

The obtaining and maintaining of adequate workspace and funeral equipmet

Answer 8

Facilities Management

Question 9

The efficient utilization and adequate regulation of assets, revenue, expenditures, and capital rights

Answer 9

Financial Management

Question 10

The administration of a funeral service enterprise, the activities of which encompass marketing, office, personnel, facilities, and financial management

Answer 10

Funeral Service Management

Question 11

Broad statements about what an organization wants to achieve

Answer 11

Goals

Question 12

Developed in the strategic planning process

Answer 12

Goals

Question 13

They form the basic plan or direction toward which decisions and activities are focused

Answer 13

Goals

Question 14

Motivational in nature and are usually stated in broad, general terms without reference to a time period

Answer 14

Goals

Question 15

Motivating people in organizations to develop teamwork which effectively fulfills their needs and achieves organizational objectives

Answer 15

Human Relations

Question 16

The process of acquiring, training, developing, motivating, and appraising a sufficient quantity of qualified employees to perform necessary activities and developing activities and an organizational climate conducive to maximum efficiency and worker satisfaction

Answer 16

Human Resource Management

Question 17

The process of planning and executing the development, pricing, promotion and distribution of an organization’s goods and/or services

Answer 17

Marketing Management

Question 18

The purchasing, pricing, display, and sale of merchandise

Answer 18

Merchandising

Question 19

Specific statements of ends, the achievement of which are contemplated within a specific time period

Answer 19

Objectives

Question 20

Used in the management control process, and provide a quantitative and time framework to the organization’s goals

Answer 20

Objectives

Question 21

Intended to be accomplished by a specific date and are stated in specific terms, preferably in such a way that there is some measurable basis for determining the extent to which they have been achieved

Answer 21

Objectives

Question 22

The administration and supervision of office duties and functions

Answer 22

Office Management

Question 23

To arrange or constitute in interdependent parts, each having a specific function or relation with respect to the whole

Answer 23

Organizing

Question 24

The arrangement and distribution of work among members of an organization

Answer 24

Organizing

Question 25

That function of determining in advance what need to be accomplished in order to achieve a particular goal

Answer 25

Planning

Question 26

Services provided by a funeral service organization that occur after final disposition

Answer 26

Post-Need Services

Question 27

The efforts of all members of an organization directed to ensure that quality in the production of goods and services is achieved

Answer 27

Total Quality Management