Funeral Service Merchandising Flashcards
The art of making the public aware of the services or commodities that the business has for sale
Advertising
A method of closure that utilizes the air pressure created by placing the dome of the vault onto the base of the vault
Air Seal
A transfer container consisting of a wooden tray with a cardboard covering for the casket
Air tray
A substance composed of two or more metals
Alloy
An unfinished wood box or other non-metal receptacle or enclosure without ornamentation or a fixed interior lining, which is designed for the encasement of human remains
Alternative Container
Made of fiberboard, pressed wood, composition materials, or like materials
Alternative container
Price lists which may be prepared for use in certain limited situations such as children/infants, for government agencies to provide for indigent persons, for agreements with religious groups, burial or memorial societies for members of their group
Alternative Price Lists
The lining attached to the undersurface of the foot panel of the casket and/or a component part of the throw which extends downward into the body of the casket
Apron
The part of the casket handle that attaches the bar to the lug
Arm
The sum of a group of numbers divided by the number of units
Average
A single handle in which the lug, arm, and bar are combined in one unit
Bail Handle
That part of the casket handle, attached to the lug or arm, which is grasped by the casket bearer
Bar
The lower or supporting part of a monument
Base
Molding along the lowermost edge of the body panels
Base Molding
The portion of the casket upon which the deceased human remains are placed
Bed
A type of cemetery memorial consisting of a top piece supported by two standards
Bench
Used to identify family burial plots or used in conjunction with a family monument
Bench
A small headstone, set above ground, with a slightly slanting top
Bevel Top Marker
A method of price quotation showing separately the price of the service to be rendering and the price of the casket
Bi-Unit Pricing
A subdivision of a cemetery containing several lots
Block
That portion of the casket shell containing the top body molding, body panel, base molding, and casket bottom
Body
A molding along the uppermost edge of the body panels
Body Ledge
The horizontal portion of the top body molding where the gasket is placed on gasketed caskets
Body Ledge Flange
Material which drapes the inside perimeter of the body of the casket
Body Lining
Compose the sides and ends of the casket shell
Body Panels
The point at which total sales revenue equals total operating costs
Break-Even Analysis
Component part of cap/lid that is constructed into caskets that display a cut top; provides strength and rigidity at the point of the transverse cut
Bridge
A twilled, napped, woolen or worsted fabric with a smooth lustrous face and dense texture
Broadcloth
Made of cotton, silk, or rayon woven in a plain or rib weave with a soft semi-gloss finish
Broadcloth
A metal alloy consisting of 90% copper with tin and sometimes zinc comprising the other 10%
Bronze
Bare metal is scratched with an abrasive material and then finished until a smooth high gloss is obtained
Brushed finish
A casket which is sold for the purpose of interring or entombing with the dead human remains
Burial Casket
The top most part of the casket shell, including the ogee, crown, pie, and header
Cap (lid)
The focal part of the interior which fills the inside of the crown, sometimes bordered by the roll
Cap Panel
A reduction of the price given for payment of an account within the time limits established by the sales contract
2/10, n/30
Cash Discount
A rigid container which is designed for the encasement of human remains and which is usually constructed of wood, metal, or like material and ornamented and lined with fabric
Casket
A case or receptacle in which human remains are placed for protection, practical utility and a suitable memory picture
Casket
Any box or container of one or more parts in which a dead human body is placed prior to interment, entombment, or cremation which may or may not be permanently interred, entombed, or cremated with the dead human remains
Casket
Charge, fee, or surcharge applied to consumers who purchase their casket elsewhere from a source other than the price list/funeral provider
Casket Handling Fee
A removable metal unit that is placed inside a wooden casket shell to provide protective qualities
Casket Liner
Printed or typewritten list of the casket and alternative containers normally offered for sale by the funeral provider which does not require special ordering
Casket Price List
A device upon which two or three caskets are placed, one on top of the other, for display or storage
Casket Rack
The stand or support upon which a casket rests in the selection room
Casket Stand
Molten bronze poured into a mold and allowed to cool
Cast Bronze
The most expensive hardware production method in which molten metal is poured into a mold, allowed to cool, and is then removed from the mold
Cast Hardware
An area of ground set aside and dedicated for the final disposition of dead human bodies
Cemetery
A monument erected to the memory of the dead, with the dead human body not present
Cenotaph
A wheeled collapsible support for the casket, used in the funeral home, church, or home
Church Truck
Balance of costly goods paid for in small monthly payments over a period of time
Closed End Credit
A case or receptacle for dead human remains which is anthropodial in shape
Coffin
A structure, room, or space in a mausoleum or other building containing niches or recesses used to hold cremated remains
Columbarium
A transfer container consisting of a particle board box with a cardboard tray and cover to satisfy air shipping regulations
Combination Case
Any product consisting of a unit or a series of units which are designed or intended to be used together as both a casket and as a permanent burial receptacle
Combination unit
Particles of wood bonded together with waterproof glue
Composition Board
A grave liner consisting of six or eight slabs of unfinished concrete placed around the casket
Concrete Sectional
Placing caskets in the selection room in their order of increasing or decreasing value
Consecutive Method
To give to an agent to be cared for or sold
Consignment
A type of credit granted by retailers that is used by individuals or families for satisfaction of their own wants
Consumer Credit
The emphasis placed on providing to customers products and services that are safe, reliable, and honestly advertised
Consumerism
A social Movement that seeks to strengthen the rights of consumers relative to sellers
Consumerism
The percentage derived by dividing the wholesale cost of the merchandise by the retail price of the merchandise
Consumer Value Index
A malleable, ductile, metallic element having a characteristic reddish brown color
Copper
A casket made from a core of copper metal to which copper ions are combined by an electrolytic process
Copper Deposit
An optional part of the hardware that is attached to the four corners of the body panel
Corner
A container used to hold a dead human body which is constructed out of a type of cardboard, which is made with a series of alternate folds and ridges
Corrugate container
A component part of the casket interior which lines the rim and surrounds the cap panel
Cove
An agreement that payment for a product or service will be made at some later date
Credit
An environmentally safe casket which is designed for encasing dead human remains for cremation
Cremation Casket
A thin crinkled cloth of silk, rayon, cotton, or wool
Crepe
An exterior casket finish in which the metal is coated with a substance that wrinkles as it dries, usually used on less expensive caskets
Crinkled Finish
The uppermost part of the cap, extending from rim to rim
Crown
A form of casket interior created by placing the lining material on a metal form, weights added, the material steamed, and then attached to a suitable upholstery material
Crushed Interior
A chamber in a mausoleum, of sufficient size, generally used to contain the casketed remains of a deceased person
Crypt
The statistical study of human populations with respect to their size, density, distribution, composition, and income
Demographics
Three or four caskets utilized to educate the selecting party regarding the elements of casket construction
Demonstration Group
A main part of a monument, the upright portion above the base where the inscription is located
Die
Disposition of human remains by cremation, without formal viewing, visitation or ceremony with the body present
Direct Cremation
Illumination directly shining on an object
Direct Lighting
The method of selling caskets whereby the funeral director remains in the selection room throughout the selection process
Direct Selection Room Procedure
A heavy durable cotton fabric with a short, thick, velvety nap on one side, woven cloth with a suede-like appearance with a nap of less than 1/8th inch
Doeskin/Moleskin
The top of an air seal burial vault which entraps air as it is put in position
Dome
Supports the weight of the earth above
Dome
A method of closure that utilizes the principle of the air seal in conjunction with an epoxy material at the junction of the dome and the base of the vault
Double Seal
The part of the casket handle that is attached to the casket body
Ear
Lug
The wealth produced in or near a community that provides employment and income to the local population
Economic Base
The quantity to be purchased which minimizes total costs
Economic Order Quantity
Date that the specific price list was put into use
Effective Date
A casket having ends in the shape of a half circle
Elliptic
To ornament with raised work
Embossed
To raise relief from the surface
Embossed
Material having designs raised above the surface
Embossed
A range of derivative wood products which are manufactured by binding together wood strands, particles, fibers, or veneers with adhesives to form composite materials
Engineered Wood
An inscription placed on a monument to commemorate the deeds or qualities of the departed
Epitaph
Wood that has been shredded into spaghetti like strings
Excelsior
The portion of the casket interior which extends over the top body molding for aesthetic value
Extendover
Any metal formed from iron
Ferrous Metal
A material consisting of extremely fine filaments of glass embedded in various resins
Fiberglass
The wedge shaped portion of the cap at each end of the crown
Fishtail
A price determination method whereby the casket cost is multiplied by a constant factor
Fixed Multiple
A casket shell design in which the sides and ends of the casket body flare out from the bottom to the top
Flaring Square
A casket shell design that is narrower and shorter at the bottom than at the opening of the top
Flaring Square
A finish used on casket exterior that is free of gloss
Flat finish
The illumination produced by a tubular electric discharge lamp
Fluorescent Lighting
A small headstone which is set with its top even with the surrounding terrain
Flush Marker
A strip of metal, plastic, or cloth that is attached to the inside of the panel, covering the area at which point the roll is anchored
Fold (Gimp)
The amount of illumination produced by a source of one candle at a distance of one foot
Foot Candle
A component part of the casket interior which is inside the foot portion of the cap
Foot Panel
Use of portions of caskets in the selection room
Fractional Display
Items not required by the rule to be separately itemized on the GPL can be listed as this
Free Items
A method of price quotation in which the charges are broken down into several major component parts such as professional services, facilities, automobile, and merchandise
Functional Pricing
A service commemorating the deceased with the body present
Funeral Ceremony
The goods which are sold or offered for sale directly to the public for use in connection with funeral services
Funeral Goods
Any person, partnership, or corporation that sells or offers to sell funeral goods and funeral services to the public
Funeral Provider
Steel that has been coated with zinc for increased resistance to rust
Galvanized
Found on cut top gasketed caskets
Gasket Channel
Is an integral part of the foot panel header on gasketed casket
Gasket Channel
The function of this is to hold the transverse gasket to seal the space between the head and foot caps
Gasket Channel
A measurement of thickness of metals
Gauge
The number of sheets of metal necessary to equal approximately one inch of thickness
Gauge
A printed or typewritten list of goods and services offered for sale by a funeral provider with retail prices
General Price List
The keystone of the Funeral Rule
General Price List
A strip of metal, plastic, or cloth that is attached to the inside of the panel, covering the area at which point the roll is anchored
Gimp (Fold)
A pricing method where the mark-up varies
Graduated Recovery
An excavation in the earth as a place for interment
Grave
An outer enclosure which offers protection from the earth load but without protection from the elements
Grave Liner
A funeral service religious or otherwise conducted at the grave
Graveside Service
A sprayed finish that has the appearance of small indentations in the metal
Hammertone Finish
The handles, ornamental fixtures and their fittings that are attached to the casket shell
Hardware
Any tough heavy timber with compact texture
Harwood
Any decidious tree (that loses its leaves annually)
Hardwood
Component part of the lid that is constructed into caskets that display a cut top
Header
Provides strength/rigidity at the point of the transverse cut
Header
The turned under edge or horizontal portion of the header
Header Flange
A component part of the casket interior which is inside the head portion of the cap
Head Panel
Soldering
Hermetica
That portion of the casket interior covering the hinges that attach the casket cap to the casket body, usually extends from the roll and becomes a part of the body lining
Hinge Cover/Skirt
A type of cemetery monument in which the die is wider than it is tall
Horizontal Tablet
The illumination resulting from the glowing of a heated filament
Incandescent Lighting
An inflow of assets as a result of selling a product or providing a service
Income/Revenue
A formal financial statement which presents the income, expenses, and resulting net profit or net loss for a given period
Income Statement
A source document showing quantity, description, prices of items, total amount of purchase and the terms of payment
Invoice
A disposition of human remains by burial without formal viewing, visitation, or ceremony with the body present, except for a graveside service
Immediate burial
The method of selling merchandise whereby the funeral director does not stay in the selection room during the selection process
Indirect Selection Room Procedure
Functional or or ornamental covering that usually covers the foot end of the casket in the full couch casket; may be located at bot the head and foot of the full couch casket
Inner Pannels
Those goods or stock of goods which are held for resale at a profit
Inventory
The number of times the average inventory has been sold or used up during a period
Inventory Turnover
The method of price quotation by which each unit of service and/or merchandise is priced seperately
Itemization
Made by uniting superimposed layers of different materials
Laminates
Grave space where two or more persons may be buried in grave liners which have been stacked one on top of the other, with the first person who dies being buried in the deepest grave liner with subsequent burial on top
Lawncrypt
A fabric made from flax, noted for its strength, coolness, and luster
Linen
A fabric woven to look like linen used as casket lining material
Linen Weave
A subdivision of a cemetery which consists of several grave or interment spaces
Lot
The part of the casket handle that is attached to the casket body
Lug
A reduction of selling price below the original selling price
Markdown
A small headstone, usually of one piece, used to identify individual graves
Marker
A group of potential customers possessing purchasing power and unsatisfied needs
Market
The process of planning and executing the development, pricing, promotion, and distribution of an organization’s goods or services
Marketing
A study that is used by a business to determine where the potential customers are located
Market Survey
An approach used in business valuation which determines value based upon previous sales of similar businesses
Market Value Approach
The difference between merchandise cost and selling price
Markup
A business that purchases finished goods for resale
Merchandising Business
Pressed paper in sheet form, used in casket construction as a backing material
Masselin
Interior cloth or material which covers the mattress or bedding of the casket
Mattress Cover
A building containing crypts or vaults for entombment, an above ground structure for burial
Mausoleum
A value in an ordered set of values which represents the midpoint, whereby there are an equal number of values above and below the midpoint value
Median
A physical object that is erected for the purpose of remembering
Memorial
A cemetery or section of a cemetery with only flush to the ground markers
Memorial Park
A ceremony commemorating the deceased without the body present
Memorial Service
The relationship between the wholesale cost of the merchandise and the total cost to the consumer
Merchandise Value Ratio
The purchasing, pricing, display, and sale of merchandise
Merchandising
A gasketed container which can be used as an insert into a casket or as a separate shipping container
Metal Case (Ziegler Case)
The value that occurs most frequently in a group of numbers
Mode
A heavy durable cotton fabric with a short, thick, velvety nap on one side
Moleskin
A structure, usually of stone or metal, erected to commemorate the life, deeds, or career of a deceased person
Monument
From the Latin word meaning to remind
Monument
A recess or space in a columbarium used for the permanent placing of cremated remains
Niche
The aesthetic covering for the foot cap or inner foot panel of the casket
Niche
Basic services is the only fee which the consumer cannot decline
Non-declinable Service Fee
Funeral provider should recover expenses for services, facilities, or unallocated overhead in this charge
Non-Declinable Service Fee
Any metal which is not formed from iron
Non-Ferrous Metal
A casket having eight angles or corners and therefor has eight sides or body panels
Octagon
An S shaped molding that is a component part of the casket cap
Ogee (Rim)
The turned under edge or horizontal portion of the rim which comes into contact with the gasket or body ledge flange
Ogee Flange
A line of credit that may be used over and over again up to a certain borrowing limit
Open-End Credit
Any container which is designed for placement in the grave around the casket, including, but not limited to containers commonly known as burial vaults, grave boxes, and grave liners
Outer Burial Container
Printed or typewritten list of outer burial containers normally offered for sale by the funeral provider which do not require special ordering
Outer Burial Container Price List
The aesthetic covering for the foot cap or inner foot panel of the casket
Overlay
A pricing method which groups together selected services and/or merchandise
Package Pricing
A casket in which the rim, crown, and pies are formed as on unit which raises as one piece
Perfection Full Couch
A casket in which the rim, crown, and pies are formed as one unit with a transverse cut in the cap, forming a two-piece lid for the casket
Perfection Half Couch
The wedge shaped portion of the cap at each end of the crown
Pie (Fishtail)
A synthetic or natural organic material shaped when soft and then hardened
Plastic
A method of molding plastic by injecting molten plastic into a die
Plastic Extrusion Molding
The finish created when base metal is coated by another metal via an electrolytic process
Plated Finish
Identified when used in casket construction by the term deposit as in copper deposit
Plated Finish
A woven cloth with a nap exceeding 1/8th inch
Plush
Thin sheets of wood glued together so that the grains are at right angles to one another
Plywood
An odd number of sheets will be used so that the grain on the front and back will always run the same direction
Plywood
A surface made smooth and glossy usually by friction
Polished finish
A compound, similar in appearance to plastic, that has a high molecular weight creating an extremely durable substance
Polymer
A leak resistant zippered bag designed to contain a dead human body and body fluids and is used mainly for the removal of dead human remains from the place of death
Pouch
Method used by management to establish the selling price for services and merchandise
Price Determination
Method by which prices are explained to the consumer
Price Quotation
Factors which influence prices
Pricing Policy
A casket opening style in which the cap or lid at the head end of the casket is completely removed from the casket for the purpose of viewing
Priest Casket
The amount by which the bill or invoice will be reduced when a minimum quantity of merchandise has been ordered
Quantity Discount
A division of the total into four intervals, each one representing one-fourth of the total
Quartile
The upper and lower limits of a series of numbers
Range
A return of a portion of a patment
Rebate
A casket which is used as a temporary receptacle for the dead human remains for the purpose of visitation and funeral, with the intention that the remains will be placed in some other suitable container for permanent disposition, while the casket is intended to be reused for the same purpose
Rental Casket
An S shaped molding that is a component part of the casket cap
Rim (Ogee)
The turned under edge or horizontal portion of the rim which comes into contact with the gasket or body ledge flange
Rim Flange
A component part of the casket interior which lines the rim and surrounds the cap panel
Roll (Cove, Puffing)
The number of times sales in a given price bracket occur over a fixed period of time
Sales Frequency
A chart on which all sales are listed showing the number of sales in any sales bracket
Sales Frequency Chart
A plan which provides inducements to potential purchasers of products and/or services
Sales Promotion
A casket constructed from many different species of wood
Salix (Selected Hardwood)
The component parts of a single casket will not necessarily be constructed of the same species of wood
Salix (Selected Hardwood)
A fabric woven to create a smooth lustrous face and dull back
Satin
A type of semi-luster or semi-gloss casket finish that is smooth with well defined fine lines or striations
Satin Finish
A section in a cemetery set aside for the scattering of the ashes of cremated human remains
Scattering Garden
A subdivision of a cemetery containing several blocks
Section
A grave liner consisting of six or eight slabs of unfinished concrete placed around the casket
Sectional
A low luster finish
Semi-Gloss Finish
A combination of a tailored interior with one or more other styles of interior, for effect
Semi-Tailored Finish
The component parts of the casket comprised of the cap and body of the casket
Shell
A style of casket interior in which the material is drawn or gathered in parallel fashion i a multiple needle head sewing process
Shirred Interior
A casket in which the cap is in two pieces, the rim and foot panel is one piece which is hinged to the top body molding and the head panel being the second piece which is hinged to the rim
Single Hinged Panel
A cemetery marker that has a face that has an angle greater than 45 degrees but less than 90 degree in relationship to the derrain
Slant Marker
Any light, easily cut wood
Softwood
A product that, excepting some hardware components, is made from lumber cut into boards from the trunk of a tree
Solid Wood
A metal alloy of steel, chromium, and sometimes nickel which is used in casket construction
Stainless Steel
This is noted for its ability to resist rust
Stainless Steel
A hardware production method of lesser expense whereby the casket hardware sections are pressed out on a hydraulic press
Stamped Hardware
A casket in which the body panels are at a 90 degree angle to the bottom and the corners from 90 degree angles
State Casket
Also called a vertical side square
State Casket
Itemized written statement provided for retention to each person who arranges a funeral or other disposition
Statement of Funeral Goods and Services Selected
This must include the goods and services selected and prices paid for each, itemization of cash advance items and the total cost
Statement of Funeral Goods and Services Selected
A non-moveable casket handle
Stationary Bar
A metal alloy consisting mainly of iron and carbon
Steel
Used in caskets it is low in carbon which keeps it soft and malleable
Steel
The miscellaneous items provided or used to complement the services of a funeral director
Sundry Items
A moveable casket handle with a hinged arm
Swing Bar
The main part of a monument, the upright portion above the base where the inscription is located
Tablet
A tightly drawn form of casket interior style
Tailored Interior
Funeral provider must give consumers who call accurate information from the price lists and answer questions about offerings and prices with readily available information
Telephone Price Disclosure
Funeral goods consumers purchase from a source other than the funeral Provider
Third Party Merchandise
A screw type Fastener
Threaded Fastener
The aesthetic covering for the foot cap or inner foot panel of the casket
Throw
The decorative or ornamental part of the casket handle that covers the exposed ends of the bar
Tip
A molding along the uppermost edge of the body panels
Top Body Molding
The horizontal portion of the top body molding where the gasket is placed on gasketed protective caskets
Top Body Molding Flange
A method of closure that utilizes an epoxy compound in conjunction with tongue in groove construction at the top edge and the lid of the vault
Top Seal
An outer enclosure utilized for the protection of casketed remains during transportation
Transfer Container
The occurrence of situation that requires certain action
Triggering event
A style of casket interior created by placing a padding material between a lining material and a backing material, with subsequent stitches taken, forming small raised puffs
Tufted Interior
Carriage and Biscuit are the two most common types of these
Tufted Interior
Exist when a seller requires the purchase of unwanted items/services in order to obtain the desired item/service
Tying Arrangements
A textile weave in which threads are crossed over one another to give an appearance of diagonal lines
Twill Weave
An unornamented casket made of wood which does not have a fixed interior lining
Unfinished Wood Box
A method of price quotation in which one price includes both service and casket
Unit Pricing
A container for cremated remains
Urn
A vase with a foot and pedestal
Urn
A casket design in which the body panels display the shape of an urn
Urnside
An outer enclosure which offers protection from the earth load as well as possessing sealing qualities
Vault
A fabric of silk, cotton, and possible rayon, with a nap
Velvet
A casket body style with the body sides at a 90 degree angle to the bottom
Vertical Side
A type of cemetery monument in which the die is taller than it is wide
Vertical Tablet
Time set aside for friends and relatives to pay respect for the deceased prior to the funeral service
Visitation
Created by gluing a thin layer of wood of superior value or excellent grain to an inferior wood
Wood Veneer
Bronze metal rolled into sheets
Wrought Bronze
Copper metal rolled into sheets
Wrought Copper
A gasketed container which can be used as an insert into a casket or a separate shipping container
Zeigler Case
