textbook pt 3

Question 1

Task performance

Answer 1

someone’s direct contribution to their job-related process

Question 2

Contextual performance

Answer 2

the indirect contribution to the organization by improving behaviours

Question 3

Formal appraisal discussion

Answer 3

an interview where the supervisir and employee review the appraisal and make plans to fix problems

Question 4

Graphic rating scale

Answer 4

a scale that lists a number of traits and a range of performance for each, then rating the employee by identifying the score

Question 5

Formal written warning

Answer 5

when employees performance is so bad that a written warning is required

Question 6

Alternation ranking method

Answer 6

ranking employees from best to worst on a certain trait

Question 7

Paired comparison method

Answer 7

ranking employees by making a chart of all the possible pairs and indicating which employee is better in the pair

Question 8

Critical incident method

Answer 8

keeping a record of uncommonly good or undesirable examples of an employee

Question 9

Management by objective

Answer 9

the employee is involved in goal setting process

Question 10

Central tendency

Answer 10

a tendency to rate all employees in the middle of the scale

Question 11

Strictness/ leniency

Answer 11

problem that occurs when a superviser tends to rate all employees either low or high rather than in the middle

Question 12

Appraisal bias

Answer 12

tendency to let individual differences affect the rating that these employees receive

Question 13

360- degree appraisal

Answer 13

an appraisal technique that uses multiple raters including peers