quiz 5 pt 1 Flashcards
What is the difference between onboarding and orientation?
Onboarding: Long-term process to integrate employees into company culture.
Orientation: Short-term intro to company and job details.
What are the 3 purposes of onboarding?
-Faster productivity
-Improves retention
-Aligns employee expectations with company culture
What is “reality shock” in onboarding?
When employee expectations don’t match the actual job experience.
Who is responsible for onboarding?
HR Specialist – Provides company overview
Supervisor – Job-specific details
Buddy/Mentor – Day-to-day support
What are the 3 ways to evaluate onboarding programs?
Employee reaction – Satisfaction with the program
Socialization effects – Alignment with company culture
Cost/benefit analysis – Impact on errors, productivity, retention
What are common problems with orientation programs?
-Too much info at once
-Lack of follow-up
-Too many forms to fill out
-HR info too broad, supervisor info too detailed
What is the goal of training?
To teach employees the skills and knowledge needed to perform their jobs.
Why is training strategically important?
-Aligns with business strategy
-Increases employee commitment and performance
How much do Canadian companies spend on training per employee on average?
$800 per employee
31 hours of training annually
What are the 5 steps of the training process?
1- Training Needs Analysis
2- Instructional Design
3- Validation
4- Implementation
5- Evaluation
What are the two types of training needs analysis?
Task Analysis – For new employees (identifies skills/tasks)
Performance Analysis – For existing employees (identifies deficiencies)
What are the 4 types of instructional design?
Programmed Learning – Textbook/computer-based
Classroom Training – Most common
Blended Learning – Mix of online and instructor-led
On-the-Job Training (OJT) – Learning by doing
What are two types of On-the-Job Training (OJT)?
Apprenticeship Training – Learning from a master craftsperson
Job Instruction Training – Step-by-step training
What is validation in the training process?
Pilot test training on a sample group, adjust based on feedback.
What is implementation in the training process?
Deliver training using professional trainers.
What are the 4 parts of evaluating training?
Reaction – Were trainees satisfied?
Learning – Did they learn what was intended?
Behavior – Did they apply it on the job?
Results – Did it improve performance?
What are two ways to measure training success?
Time Series Design – Measure before and after training (weak for causation).
Controlled Experiment – Compare training vs. control group (best method).
How can you maximize training effectiveness?
-Use visual aids and examples
-Provide practice
-Self-paced learning
-Clear purpose and motivation
-Feedback (“Well done”)
What is cross-cultural communication training?
Teaches workplace etiquette and communication styles across cultures
What is cultural sensitivity training?
Teaches understanding of different cultural attitudes toward work.
What is the “Three Fs” method used in Apple’s Genius Bar training?
Feel – Empathize with customer problem
Felt – Share similar experience
Found – Offer solution that worked for others
