Terms Flashcards
ASAP
Aviation Safety Action Program-FAA Sponsored reporting program that allows FA’s to voluntarily submit confidential reports concerning safety violations and/or general Safety concerns without fear of company discipline or civil penalties from the FAA.
ASAP Reports provide:
Valuable data which helps the ASAP Event Review Committee (ERC) identify hazards, evaluate the related risks, and make procedural recommendations.
Goal: to fix future problems before they occur.
ASAP Event Review Committee
ERC-identifies hazards, evaluates related risks, and makes procedural recommendations.
Partnership between FAA, TWU and SW
Flight deck
Pilot’s workspace-has 3 or 4 seats
1-Captain
1-FO-first officer
1-2 jump seats
-fortified door that opens toward cabin from either side using comm. Protocols and a code on a keypad
Viewport to see into the cabin
B737-700
143 seats
2 exit rows
24 rows
Demo positions-
A-PA
B-OWWE
C-1
Brief customers w/ disabilities on:
Where-I will show you to the nearest exit
When-I will assist you when the flow of traffic has diminished
How-Use appropriate manners to assist Customers to prevent pain and injury.
How may I assist you?
-must assist customers w/ disabilities w/ carryons even if they did not pre board
UM
Complete paperwork
Brief UM
Inform UM and crew of each other
Look at specials report before departure and final descent
Deplane first-“A”
Sweeper may assist
Assistive devices
Ex: cane
Must be stowed under the seat in front of PAX or as close to the PAX as possible
-not considered carry on items
POC
Portable Oxygen Concentrator
No one may sit closer to the window than a PX using the POC for taxi, takeoff or landing
-if pc uses POC without prior clearance from ground ops they must be asked to stop
Use oxygen on board if emergency
3 R’s of OWWE Briefing
Remind
Requirements
Reseating
The following cannot be stored in gate check
-assistive devices
-medication
-electronic cigarettes
-spare lithium batteries
Just finished preflight duties and are ready to board. What should be the first thing you check before a PX steps onto the aircraft?
Ensure min crew requirements are met and all FA’s are in their boarding positions.
Just heard cleared for Departure PA-What do you do?
Assume brace position and conduct 30 second review
Service
-serve mixed drinks w/ a stir stick
-serve mini w/ cap off if they want to mix their own
-circle all alcohol so you know what to pull out of kits
-do not leave an empty spot on your tray
-Avoid touching rim of cup
-dont put hot beverage cup inside plastic cup
Serve w/ napkin and smile
Core Attributes of Flight Attendants
P-professional
O-observant
W-Welcoming
E-Engaging
R-Respectful
NOC
Network Operations Control
Report/Call them if you dont have or lost IEFB
Bases-have replacements
Outstations-dont-must print out FAM and SSI-(paper copy)
Risk and Resource Mgmt (RRM)
Task Loading
The amount of time your think you have to complete a task
Ex: boarding a flight
Additive Conditions
Turbulence
Weather
Inoperative equip
Customer w/ issues
Crew factors
Illness
Fatigue
Social media
Stress
Risk and Resource Mgmt (RRM)
ABCD-Building blocks
A-Assets-asset what’s happening
B-Balance
C-Communicate w/cohearts/passengers
D-Do and debrief (active learning)
-carry out the plan
-were expectations met
-debrief to improve future performance
REV Napkin
Nod to Herb and Ron discussing SW at San Antonio bar St. Anthony’s
Triangle
Dallas-Houston-San Antonio
What’s on REV napkin
Left top corner-flight #
Center-passenger count including um’s/lap kids
Top right-pairing
Bottom right-FA’s
Max 8 Zone Count?
Who determines when to rezone?
Total passenger Count?
“D”
Ops agent
C
Boarding without pilots
-working phone to call ops agent
-pre-departure briefing
-pilots “A” and ops agent
-Ensure all understand that inbound pilots are leaving
-arrival time of outbound pilots
-Ground power connected
-work with ops agent to ensure PA working
-ground power lost-
Power reset by ramp agent
2 attempts permitted
Customers must deplane after 2 failed attempts
Originators
First flight of A/C for day
Back from hangar
Int’l
Powered down
Begin Cabin Service:
As soon as airborne and safe walking attitude is reached
-make Service PA
-Fasten seatbelt PA-signaled my fasten seat belt sign/captain turns on or says
-fasten seat belt off pa
-fasten seat belt reminder pa
-pilots will ring cabin w/ one high low chime to indicate that sterile flight deck over
-PED PA
-
During taxi/takeoff/landing, cabin and entry lights should be set to match outside conditions
Passenger Service Unit (PSU)
Underside of OHB and above every row, a PX service unit provides 3 air vents, 3 reading lights, 4 oxygen masks, F?A call button
Call System-
A colored light (master call indicator) on the centerline exit sign indicates the call’s origin.
EXIT sign
Crew call-light pink
Passenger call light-blue
Lavatory call light-amber
Cabin color signals and chimes
Amber-1high chime-lavatory-need help
Blue-1high chime-passenger needs help
Pink- (taxi)-1 high low-cleared for take off in 1 minute-pilot
pink (ascent)-1 high low-sterile flight deck ends-pilot
pink (descent) 1 high low-sterile flight deck begins-pilot
pink -2 high low -FA-pick up interphone
Pink-2 high low-pilot-pick up interphone
Pink-3 high low-pilot-alert: “A” contact flight deck
Pink-4 high low-pilot-emergency-“A” contact flight deck immediately
Fasten Seat belt sign on/off-1 low chime-pilot
Prohibited carry on items
Spray starch
Aerosol wrinkle remover
Aerosol room deodorizers
Torch lighters
Strike anywhere matches
Self defense spray
Oxygen bottles
FRH’s
B737-700
Cabin Equipment checks-A
Fwd lavatory
Fwd F/A jumpseat
Fwd entrystowage compartment
Fwd-galley stowage compartment
Fwd galley literature pocket
B737-700
Cabin Equipment checks-B
Aft lav
Aft jumpseat
Aft entry. Stowage compt
Aft-right seat back pocket
B737-700
Cabin equip checks-C
OWWE
Fwd try OHB bin
Life raft compartments- fwd and mid cabin
Equip checks-B737-800
A
Fwd lav
Jumpseat
Fwd entry stowage compartment
Fwd galley stowage compartment’
Fwd galley literature pocket
B737-800-B
Cabin Equipment Checks
Aft lav
Jumpseat
Aft closet
Aft right seat back pocket
B737-800-C
OWWE
Life rafts
Fwd rt OHB
B737-800-B
Preflight cabin equip checks
Aft left and right lavatories
Jump starts
G4B galley
B737-800 “C”
Preflight Cabin equip checks
OWWE
Life rafts
Claim at Gate Tag
Used for Medical equip-wheelchairs
Assistive devices
Baby strollers/car seats
SW crew member bags whether deadheading or commuting
Specials and Connections sheet
Report lets you know what specials are flying with you-given to you by Ops Agent
Special Service report
This sheet tells you about the route of the A?C and addt’l details-given to you by ops agent
Passenger Count Worksheet
Given to Ops Agent after pre-requested count has been finished
“C”
Ops Agent will request zone count “B”
30 second review
Brace position and brace command until A/C stops
Evacuation decision
Assigned exit procedures
Evacuation commands
Non provisioning stations
“A” cracks forward entry door
B cracks both aft entry and galley service door-700
D cracks aft galley service door -800/max8
Zone Count requires:
WN 1204 Passenger Count Worksheet
Service-(Serving Drinks)-B737-700
24 rows
Rows-
A-1-8
B-17-24
C-9-16
D-N/A
Service (serving drinks)-B737-800
30 rows
A-1-8
B-23-30
C-9-15
D-16-22
Non scheduled Operations Manual(NSOM)
All operations outside of SW regularly scheduled service
Purpose of manual to facilitate understanding and improve efficiency among affected workgroups and stakeholders during non-scheduled operations.
-charters
-position flights
Maintenance ferries
Repositioning Flights
Captain may ask F/A’s to sit in zone 1instead of jump seats to address weight and balance issues.
Aircraft Security Checklist
WN-966 form
Checking Alcohol kits
RON Originator duties for coffee
- Turn of coffee maker
- Press hot water button to purge air from the coffeemaker
- Brew 1 pot of water and empty pot into trash
