Company Terms And Abbreviations Flashcards
1
Q
Weather
A
WX
2
Q
WN
A
Southwest Airlines
3
Q
YT
A
Young Traveler
4
Q
UTC
A
Unavailable to Contact
5
Q
UM
A
Unaccompanied Minor
6
Q
TWU
A
Transport Workers Union
7
Q
TSA
A
Transportation Security Administration
8
Q
RON
A
Remain Overnight
9
Q
RBF
A
Read Before Fly
10
Q
Ramper
A
Ramp Agent
11
Q
RT (R/T)
A
Recurrent Training
12
Q
PTK
A
Passenger Transfer Kit
13
Q
PSU
A
Passenger Service Unit
14
Q
Provo
A
Provisioning
15
Q
PBE/Smoke Hood
A
Protective Breathing Equipment
16
Q
POS
A
Positively Outrageous Service
17
Q
POB
A
Portable oxygen Bottle
18
Q
PIC
A
Pilot in Command
19
Q
PED
A
Portable Electronic Device
20
Q
PAX/PX
A
Passenger
21
Q
P.A.W.S.
A
Pets are welcome on Southwest
22
Q
PA
A
Public Announcement
23
Q
OWWE
A
Over Wing Window Exit
24
Q
Ops
A
Operations
25
Ops Agent
Operations Agent
26
OHB
Overhead Bin
27
OE
Operating Experience
28
NRSA
Non Revenue Space Available
29
N/S
No Show
30
MX
Maintenance
31
MBL
Might Be Late
32
LRBL
Least Risk Bomb Location
If found on aircraft F/A’s work together to put in LRBL:
Use Safety Info. Card to slide under and carry “bomb” to AFT Galley Door (Boeing designed this door to blow out purposely)
Place on top of Slide Bussle,
Remove/Collect POB and any safety equip that you may be able to use.
Begin piling hard shell luggage and then soft shell luggage around the trussle and bomb
Add wet clothing
Seat cushions
And then plastic bags and then use ties, belts, etc… to secure the LRBL.
If it detonates, it is designed to take out the door and then hopefully can save the pax and plane.
unwrap oxygen mask cord and then place close to bomb so that the mask portion is dangling (but this would let know investigators know where the bomb originated if it exploded)
33
LEO
Law Enforcement Officer-
Allowed to carry gun on plane/but must store in non-descript bag under seat or in flight/deck
Must identify to FA/‘s and Flight Deck
-Police officers
-FBI agents
-Immigration and Customs Enforcement (ICE)officers
ATF agents
Inspectors
Each armed person should know the identity and location of any other armed person, and the Captain must be notified. Because SW does not assign seats, we rely on armed people to preboard and introduce themselves.
34
LAV
Lavatory
35
ISC
Inflight Security Coordinator
36
IR
Irregularity Report
37
IEFB
Inflight Electronic Flight Bag
38
Inop
Inoperative
39
IIOTG
Inflight info on the go
40
Hazcom
Hazard Communication
41
Hazmat
Hazardous Materials
42
GSC
Ground Security Coordinator
43
FWD
Forward
(A portion of the aircraft)
44
FTR
Failure to Report
45
F/O (FO)
First Officer
46
FAK
First Aid Kit
47
FFDO
Federal Flight Deck Officer-
Pilots who have had special training. They carry a weapon in the course of their duties as Captain or FO.
-May not sit in a cabin jump seat w/out permission from Captain. If they do, weapon must be kept on flight deck.
-if sittin gin a cabin weapon must be locked. NDB (nondescript bag) under the seat in front of them.
-permitted to remove their weapon from their bag only when they are in a mission status on flight deck.
48
FAR
Federal Aviation Regulation
49
FAM
Flight Attendant Manual/Federal Air Marshal
Always travel in twos.
Primary objective:to protect the flight deck
Must sign WN-364
50
FAA
Federal Aviation Administration
51
F/A (FA)
Flight Attendant
52
ETD
Estimated Time of Departure
53
ETA
Estimated Time of Arrival
54
EMK
Emergency Medical Kit
55
EAP
Employee Assistance Program
56
DOT
Dept. of Transportation
57
D/H
Deadhead
58
CWA
Crew Webb Access
59
CSS
Customer Service Supervisor
60
CSA
Customer Service Agent
61
CS and S
Customer Support and Services
62
CRS
Child Restraint System
63
CRM
Crew Resource Management
64
CRO
Complaint Resolution Official
65
CISM
Critical Incident Stress Management
66
Capt
Captain
67
AED
Automated External Defibrillator
68
ATC
Air Traffic Control
69
APU
Auxiliary Power Unit
70
AFT
Rear portion of Aircraft
71
ABA
Able-bodied Assistant
72
A/C
Aircraft
73
SWA Boeing Jets
737-700-143 seats
737-800-175 seats
737-Max 8-175 seats
74
3 C’s of Social Media
Customers
Coworkers
Company
75
11 Base Locations
OAK
LAX
LAS
PHX
DEN
DAL
HOU
MDW
ATL
MCO
BWI
76
BOEING JET 737-MAX8
175 SEATS
77
BOEING JET 737-800
175 SEATS
78
BOEING JET 737-700
143 SEATS
79
FFDO-
Federal Flight deck Officer
80
5 step approach to get voluntary compliance from a Passenger
1. Ask
2. Set Context
3. Preset options
4. Confirm
5. Act
Approach changes when:
-the attempt to redirect behavior or defuse a conflict has failed
-the Pax behavior becomes life threatening
81
Lockdown initiated when:
-all traffic between the pax cabin and flight deck is suspended until the disturbance has been resolved
-notify the pilots
-if aircraft is in flight (includes threat levels 1-4
-if the a/c is at the gate, no need to initiate lockdown for a level 1 threat
82
Clear Zone procedures are in effect from pushback to arrival
Monitor the clear zone during flight
Pax loitering not permitted
No lines formed at forward lavatory
Monitor clear zone if the flight deck is accessed during a fight or if the pilots access the cabin.
Monitor the clear zone during any cabin disturbance, emergency or first aid issue
If Pilots suspect a violation of clear zone or flight deck communication’s protocols they will ring the cabin “alert” signal 3 high-low chimes
83
Bombs received in one of 3 ways
1. Verbal bomb threats are spoken
2. Written bomb threat -a note someone hands you
A message left behind in the lav or literature pocket
