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NBC-HWC Exam > Techniques > Flashcards

Techniques Flashcards

1
Q

Client Centered

Roles?

A

Client = expert
Coach = Facilitator
Client Drives
Express belief that client is resourceful

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2
Q

Coach’s Goals for Client Centered Relationship x3

A

Self - Efficacy
Self - Reflection
Self - Discovery

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3
Q

Empathy

A

Respectful understanding of another person’s experience

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4
Q

Importance of Trust & Rapport x3

A

Client Feels Accepted & Supported
Can clarify values & motivation through vulnerability
Coach’s Confidence = Client’s self- efficacy

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5
Q

Elements of Trust & Rapport x4

A

Honesty, Sincerity, Authenticity
Unconditional Positive Regard
Follow through on client commitments
label & discuss discord in timely manner

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6
Q

Active Listening x6

A 
Attentive & Mindful
Open Minded
Curious
Mirror
Note - Non Verbal Communication
Silence
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7
Q

Coaching Emotions x6

A 
Attention to state of being
Acknowledge emotions
Ask Client to describe Emotions
Show empathy
Foster SELF COMPASSION & Acceptance of emotions = honesty & self care
*Self-Criticism = avoidance
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8
Q

Reflections x3

A
  1. Perceptive Reflections = non judgemental to inspire learning
  2. Empathetic
  3. Summarizing
    Amplified
    Double Sided
    Shifted-Focus

Summarizing (Reflections that pull together multiple things)

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9
Q

Expanding the Conversation Tools x7

A 
Open ended questions
EVOCATIVE (Powerful) questions
Metaphors
Brainstorming
Connect focus to multiple aspects of their life
Explore perspectives & possibilities
Incorporate coach & Client intuition
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10
Q

Focusing

A

narrow the conversation toward decisions, goal-setting, and commitment

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11
Q

Focusing Tools x5

A 
Closed-ended questions
Interrupt and re-direct
Bottom-lining
Scaling questions (using a scale of 0-10) 
Ask the client to summarize the topic
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12
Q

Client Knowledge

5X SOURCES

A

An objective of coaching is for the client to be well-informed
of the status of his/her health and well- being
Identifying what the client understands.
Finding, utilizing and evaluating, health and wellness resource
sources may include:
1. health care provider input
2. health & wellness assessments (including self-assessments)
3. health risk assessments
4. basic biometrics
5. appropriate referrals.

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13
Q

TMC

Transtheoretical Model of Change

A 
Precontemplation
Contemplation
Preparation
Action
Maintenance
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14
Q

4 elements to TMC

A

Stage of Change
Decisional Balance
Self Efficacy
Process of Change

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15
Q

Norcross Application to Transtheoretical Model of Change

A 
Psyched
Prep
Perspire
Persevere
Persist
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16
Q

Vision x 5

Tense & Includes

A

Grounded - based on current success
Bold - stretching
Desired - truly want
Palpable - as if they were true
Participatory -including other stakeholders
**Present Tense
**Includes behaviours necessary to get there

17
Q

Vision = Motivation

A

Clear on what client WANTS
WHY
What is the Importance

18
Q

Thriving = x7

A 
Health & Life Giving Practices
Mindfulness
Self Compassion
Tapping into Special Talents
Strengths
Purpose
Growth Mindset
19
Q

Vision into Goals

A

Faces a Challenge with Strengths & Abilities
Specific Actions
Experiment & Use Multiple Measures for Progress
Support Self Efficacy

20
Q

Why Goals

A

Clear Direction
Build Self Efficacy through a Mastery Experience
Behavioural evidence - Social Cognition Theory

21
Q

Accountability Questions

A 
Absence of Judgement
What was Done
What Happened
What Worked
What Didn’t Work 
What to do in the Future
22
Q

Coaching Skills in Accountability

A 
Reflections
Expands inquiry about experience
Responds to Challenges with Judgement free reflections
Affirms strengths 
Percentage of Success
23
Q

Behavioural Goals

Process & learning goals vs. outcome goals

A

You need clear outcome goals to clarify your end destination.
THEN how will you get there (Process & Learning Goals)

24
Q

Honoring Client’s Intrinsic Motivations

3 elements

A

Elicit the client’s perspective
(reasons for change, solutions, ideas, experiments, desires, reactions, desired outcomes, rewards/incentives)
Explore Client values, sense of meaning, & purpose
Envision optimal health or wellbeing
Client preferences for self-monitoring, accountability, mode of connecting

25
Q

Self Determination Theory

A

3 Psychological Needs
Autonomy
Competent
Related

26
Q

Fostering Autonomy

A

Structure

Support - Acknowledging Client’s choices and intrinsic motivators values desires

27
Q

Fostering Competency

A 
Self Efficacy based in
Physiological 
Verbal Persuasion 
Vicarious Experiences
Mastery Experiences
Based on Social Cognition Theory - 
Personal Beliefs, Environmental & Behavioural Factors
28
Q

Fostering Relatedness

A

Identifying support

29
Q

Building Client Self Efficacy

A

Engage client in problem-solving
Engage client to evaluate options, short / long-term; benefits / consequences
Encourage awareness, learning to improve informed decisions
mastery)

30
Q

active experimentation and self-discovery

A

Growth Mindset

Decisional Balance

31
Q

Increase Psychological Resources

A 
Identify, Explore, Cultivate, Affirm
Skills
Efforts
Strengths
“Client’s BEING” Self worth, inherent value
Positive Emotions
Optimism and resilience

NBC-HWC Exam (20 decks)

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